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Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
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Business Profile

Collectibles

Northmen Collectibles

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collectibles.

Complaints

Customer Complaints Summary

  • 38 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:26/02/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased 3 ***** *** collectable for 57 dollars on February 09 2023. Email several times to complain. Never received item purchased. All emails have been archived for reference. I would like a refund. Order number ********* Regards, ***** ******

  • Initial Complaint

    Date:07/12/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a number of purchases over the past 2 years and have not received the items. I have multiple emails between myself and the company with no resolution. I cannot access the exact dates of the purchases made because their site is down and I have no access to the information. I can provide the email correspondences upon request. There were two sites for this company in which the purchases were made ***** * **** ***** *** ** ****************** *** ****************************

  • Initial Complaint

    Date:04/12/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, **** ******** emails I've sent to the company in regards with my outstanding orders and have yet to receive any regards back. Orders were placed back in 2021-2022 and have had 0 notice that my orders are or aren't being fulfilled anymore. Items and shipping were paid upfront.

  • Initial Complaint

    Date:17/07/2023

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order for $131.22 on Sep 25, 2022. It was a preorder for products which were to be released Nov 2022, and then the dates got pushed to early 2023/Feb 2023. I was patient and then attempted to contact the business once that time came and went. I received no reply. I’ve attempted three more times to be in touch and still have not received any reply. The last two times I asked for the order to be cancelled and to be refunded.

    Business Response

    Date: 18/07/2023

    I do not have any association with the **** of an organization that is the BBB and they have no influence over this business. I do not read complaints submitted here. 

    Customer Answer

    Date: 18/07/2023

    I am rejecting this response because: They clearly did not address the issue whatsoever - just refused to engage

    Business Response

    Date: 20/07/2023

    I do not associate with the BBB nor do they have any connection or influence on this business. I do not read claims submitted here as they serve no purpose and neither does the BBB. 

  • Initial Complaint

    Date:14/07/2023

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pre ordered a toy from here and I was suppose to arrive in March but it never did, they don't reply to my emails and don't have a number to reach them *** *** *** **** *** **** ******** ******* **** ** ***** ****** **** *** **** ***** ** ******** ****** ******* **** Just looking for some sort of completion of the order ** **** ****** ***** ***** ** ****

    Business Response

    Date: 14/07/2023

    I do not associate with the bbb nor give them permission to profit off of my information. They have no influence nor connection to this business nor any other. 

    no one cares what they have to say or even remembers they exist unless they’re a Karen looking to complain. 

    Customer Answer

    Date: 14/07/2023


    I am rejecting this response because:

    That is not a solution 

    Business Response

    Date: 20/07/2023

    I do not have any association with the BBB nor do they have any involvement or influence with this business. I do not read complaints submitted here. 

  • Initial Complaint

    Date:12/07/2023

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In Feb of 2021, I made two payments to this business as pre-orders for items that were not currently released but were to be release in within the year. ** ******* also made a separate third preorder at around the same time. In the subsequent months that became years, we were told that there were shipping delays, supply chain issues etc due to covid. We accepted that explanation and waited patiently. Over that time, I have sent multiple emails requesting status updates and was continuously referred to the website, where no updates were given. I did a quick online search and found that the preordered items were actually released and other stores had them in stock. ***** ** ******** **** ********* ***** ***** **** ***** *** ****** I went ahead and ordered those items from other businesses. I started to request store credit because it had been quite some time since the orders were supposed to be received and I was able to find the items elsewhere. They began to ignore my emails. I started to ask for refunds. Still no response from the business. ** **** ***** * ******** ** ***** *** ********** ******** **** **** *** ******* ******** ** ******* **** **. I realize that this took place long ago *** * *** ***** ** accepting the explanations and delayed correspondence. * **** ** *** ******** ********** ** ******* **** * ********** ****** *** ***** ******** ***** *** **** ********* *** ***** ** ** **** ******* **** * *** ***** ****** *** * **** ********  It has been so long that I can no longer request for my money back from *******  * ****** ******* *** ************ **** ******* *** **** * ******** *** * **** ***** **** **** ** ****** ********** ** ***** **** ******** *********. I really just want to be done with them and get my money back.

    Business Response

    Date: 04/08/2023

    Not reading this. BBB is a joke of an organization and has no association with this business nor does anyone other than ******** consumers looking to cause problems reference it. Waste more of your time with them and you let me know how it works out for you. 

    Customer Answer

    Date: 04/08/2023


    I am rejecting this response because this is a non response that is typical of this business. Consumers should be aware not to deal with them.

    Business Response

    Date: 04/08/2023

    I do not read these. I do not care about these. The bbb doesn't care about you. They will do nothing for you. Contact through the store if you want something done.

  • Initial Complaint

    Date:22/06/2023

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Pre-ordered a few items from NMC toys a year ago. ***** * **** **** ******* ** ***** ***** ** ****. I have tried contacting the owner via the support email on the site. I get the same auto response every time. My credit card was billed without a hitch, been radio silence ever since. The items I ordered have been in stock at many retailers for many months now. The site has now pushed the eta dates to late 2023. * ********** **** ********** ***** *** ********** *** *** *** to pushback an already available item by a year with no rhyme or reason ** **** ******** The owner of this store is very ***** in the way he responds to his clientele. **** **** * *** **** *** *** ***** ** **** ********** ***** *** ******** ** ****** *** **** **** ********** *** ****** *** **** ** **** *********** *** ****** ************ *** **** *** ******* *** *** ******** ********* **** ** *** *********** ************   thank you

    Business Response

    Date: 14/07/2023

    I do not have any association with the BBB nor do they have any impact or influence on this business. They’re a **** of an organization that exists only to serve the ego of ******** consumers. 

    work directly with the retailer if you want a resolution. ********* **** **** ** **** ************ *** *** *** ** ** ********** ******* *** ****

    Customer Answer

    Date: 15/07/2023

     
    I am rejecting this response because: the ************* attitude. Extremely **** customer service is **********. This is so inappropriate. 

    Business Response

    Date: 20/07/2023

    I do not have any association with the BBB nor do they have any influence over this business. I do not read anything submitted here. 

  • Initial Complaint

    Date:19/06/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased an item off of this business on September 20, 2022 and this is the link to the item on their website **************** My Your Invoice #********* and Order #********* Items Qty Subtotal (PRE-ORDER) ****** ******* ***** ******* ********* ********** FIGURE (SUPER7) SKU: ********  1 CA$69.99 Subtotal CA$69.99 Shipping & Handling CA$12.99 Tax CA$10.79 Grand Total CA$93.77 Thank you, NMC TOY & HOBBY LTD.! the item was to be available at the end of 2022 for shipment and there has been nothing shipped, and no update or response from this business. Many many emails have been sent with no response , and the phone number is not in service. I want my $93.77 back

  • Initial Complaint

    Date:23/05/2023

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased some in stock items as well as pre-ordered some other items. No product was ever shipped to me and no money has been refunded. I followed up a few times *** *** ******* **** *** ***** ***** * *** * ****** ****** *** ******** **** ** *** **** **** **** ***** ** ******** ******* ****** ****** ****** *** *** ********* ******* **** *** ************ **** ******** *******  Date of first transaction is Sept 14, 2021, second is Oct 27, 2021 and third is January 14, 2022. Amount of money that was ****** is $378.94 **** ******** ****** ***** ******* ****** ************* ****** *** *** ******** ***** ****** *** **** ********* ** ****** ** ****** *** ***** ******* ** *** **** ** *** **** ******** ** *** *** **** ******** ** ***** **** Thank you for your time.

    Business Response

    Date: 23/05/2023

    I do not have any association nor involvement with the BBB. They are a dinosaur of an organization that serves no purpose in 2023 and they have no connection nor influence over this business.
    As such I will not read any complaints submitted through this organization. Please reference the FAQ on the website for cancellation policy and the support page for contact information and contact the store directly for any outstanding issues. I continue to do my best to get to everyone as soon as possible. 

    Customer Answer

    Date: 23/05/2023

    I am rejecting this response because:

    Owner provided no additional information that I didn't already know and also suggested contacting him directly, which I have done more than once with no response. 

  • Initial Complaint

    Date:19/05/2023

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** **** ***** ** ****** Pre orders dating back to 2020 that haven't been fulfilled. *** ***** *** and now they are simply gone. This not ok at all. * ***** * **** **** **** ** *** *******

    Business Response

    Date: 23/05/2023

    I do not have any association nor involvement with the BBB. They are a dinosaur of an organization that serves no purpose in 2023 and they have no connection nor influence over this business.
    As such I will not read any complaints submitted through this organization. Please reference the FAQ on the website for cancellation policy and the support page for contact information and contact the store directly for any outstanding issues. I continue to do my best to get to everyone as soon as possible. 

    Customer Answer

    Date: 24/05/2023


    I am rejecting this response because:

    * ****** *** *******

Northmen Collectibles is NOT a BBB Accredited Business.

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