Business ProfileforHudson's Bay Company

Order number: ********* I purchased the *** bed frame in Jan 23, 2024. I got the bed delivered on Feb 16. I used it for 1.5 week only to realize that the bed frame was extremely dirty and was giving me a serious allergy reaction. The company refused to provide a refund, so I asked for an exchange instead. It literally took me 4 days of non stop calling to customer service centre. I ended up physically going into the Bay store to meet the store manager and got a 'special approval' for an exchange when it was only within 1.5 weeks of delivery and posing a serious health issue. So the exchange was supposed to come a month later on Mar 21, 2024. A day before the delivery, I got a call from the Bay saying the delivery was now delayed to May 4, 2024. Requested a refund instead because I've been literal sleeping on a floor and it just does not make sense for me to wait 5 months for a bed frame. I was told to call customer service, which I am unable to connect. I'm currently on a hold for 2 hours and no one is picking up. This is not the type of service I deserve when I made almost $2,000 purchase. At this point, I want my money back and completely cancel this order. But how should I do this when I can't even connect to their customer service? **** **** * ***** ******** ** *** *** *** *** ********* ************ *** *** * **** ***** ** ******** *** ****** **** ** *** ****