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Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
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Business Profile

Snoring

Smart Nora

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Snoring.

Complaints

Customer Complaints Summary

  • 39 total complaints in the last 3 years.
  • 33 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the NORA in June and returned the item within its 30 day trial period and was assured I'd be refunded. Customer service assured me that I would receive a refund within two billing cycles. Now I am about 90 days out without my refund and no responses from the company via email, website chat or by phone. I even tried calling the listed CEO directly and it went straight voicemail. **** *** * **** *** **** **** **** ***** *** **** 

  • Initial Complaint

    Date:04/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the Smart Nora on April 29 with order# ******. About 2 weeks after receiving the item I found that it did not assist and contacting the company for a refund. After some discussion with their support staff I continued with the return and a shipping label was sent to me. I promptly returned the device with tracking# ******************. The item was received by the company several days later. I was originally told that a credit would be issued after two CC statement cycles. The time came and went. I reached out to the support on Aug 13 inquiring about the refund but did not receive a response. I attempted to reach out again on Aug 27 but was once again ignored. At this point I was charged for the product that I returned and I'm looking to get my refund.

  • Initial Complaint

    Date:24/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a SmartNora device which arrived at my home on April 30, 2024. We tried it out and decided it did not work for us. I returned it via *** on May 13, 2024. I have never received a refund to my credit card. I have a support chat transcript from SmartNora on August 19, 2024 saying they would refund it within 72 hours and they never did.

  • Initial Complaint

    Date:07/08/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a smart nora in April of this year. I was unable to use it so I contacted the company and they sent me a return label via email. I mailed the package back in May and I have received notification from *** that they did indeed receive it back yet. It’s August and I still haven’t received a refund. It’s been over to Cycles on my credit card. I have tried to contact them numerous times with no response. All I want is my money back

    Customer Answer

    Date: 07/08/2024

    After I completed a complaint form, I received correspondence that said that my emails to them had gone into their spam folder. I am forwarding a email that I received from them. It says that my refund is in the process of being sent. I would like to keep this case open until I know for sure that they have refunded my money

    Customer Answer

    Date: 08/08/2024

    Re: You have a New Message from BBB Serving Central Ontario Complaint #********

    *****
    Sun, Aug 11, 8:07 AM
    to me

    I just verified that they refunded the money. Wanted to let you know thank you so much.
    ***** *****
    **** **** ** ******

  • Initial Complaint

    Date:03/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 23, 2024 I purchased the Smart Nora sleeping solution online ****** ** ***** **** ** **** **** *** *******. ** *** **** *** ** I attempted to return the product to Smart Nora Inc. according to their 45-day return policy (****************************************************). My order number with them was #******, I requested the refund on April 9th, 2024, and went through their process of filing a few forms, etc. I shipped the device back, and according to *** it was returned Monday, April 15th. They told me I should get a refund notification email within basically 2 months after it arrived back at their facility, but that has not been the case and they have not been answering my emails asking for any further status updates.

  • Initial Complaint

    Date:02/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company will not issue refund for undelivered product. On June 7, 2023 I prepaid $499 for Nora Gen 2, which had a stated delivery date of December 2023 On Dec 13, 2023 I emailed ********************* to request an update On Dec 15, 2023 I received a reply signed ******* stating that deliveries were delayed until Feb 2024 On May 26, after not receiving the product or any updates, I emailed to request a refund On May 27, ******* replied that the new shipping date is Sept 2024 and he could check on refund option if I confirmed how I wanted to proceed. On May 30, 2024 I confirmed I wanted the refund. I have not received any replies to this email and I have sent follow up inquiries on June 11 and June 23 without response from the company. *** ******* ********** *** * ******* ** *** ********* ******* **** ********** * ******* * **** **** ******* ** *****

  • Initial Complaint

    Date:15/01/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Product was sent back months ago and I have still not received my refund. Merchant response was I would receive it within 60 days of them processing the refund. This was not explained when we purchased it. Almost 2 months have passed since the communication.

    Business Response

    Date: 20/02/2024

    Our Return Policy does state: Allow up to two billing cycles for the credit to appear on your credit card statement.

    ****************

    The refund has already been issued by Affirm directly.

  • Initial Complaint

    Date:23/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    a few months ago I bought a smart nora anto snoring device - it did not work or function as advertised - it was close to $500 cad - they accepted mu return of the device and never refunded my money I paid them?? Please help me as I need my money back.

  • Initial Complaint

    Date:14/03/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Smart Nora anti-snoring device from ************************** on 3/1/2023 for $368.66. I received the item on 3/7/2023. At the time of the purchase, I was offered a 30-day risk-free trial (still visible on the Smart Nora web site). I bought the device for my spouse. We tried the device but quickly realized that the device was too disruptive for his sleep and caused too much neck pain (my spouse has a history of spinal injuries) and we decided to return it. On 3/13/2023, I emailed Smart Nora at *******@*********.com that I would like to return the product. It is now 3/14/2023 and I have not received a response on how to initiate the return process. I have emailed them daily with no response. I have tried contacting them via their website chat feature, but only receive the generic bot responses. I just want a response from customer support on how to initiate the refund process and return their product and to get my refund in a timely manner.

    Business Response

    Date: 17/03/2023

    Hello ********. 

    Thank you for getting in touch with us and giving the product a try.  We are sorry to hear Nora was not the right solution for you and hope you find what works for you. 

    You did reach out to us on the 13 to enquire about returning your order, it usually takes us within 24-48 hours to respond to all our customers. In your case we responded 7 minute shy of 24 hours. We are not sure why this became a concern for you as you receive the label on the 14th. 

    Let us know if you require anything else we are always here to help. 

    Regards, 
    Team Nora

    Customer Answer

    Date: 20/03/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** *******

Smart Nora is NOT a BBB Accredited Business.

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