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Business Profile

Spa

New You Cosmetic Centres

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for New You Cosmetic Centres's headquarters and its corporate-owned locations. To view all corporate locations, see

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New You Cosmetic Centres has 7 locations, listed below.

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    Customer Complaints Summary

    • 24 total complaints in the last 3 years.
    • 10 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/02/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In November 2022 i went to New You spa to look into fillers and was convinced to try also try the Cool sculpting BodiSculpt. They were persuasive in convincing me that this procedure would help in a huge way to get rid of all of the unwanted fat around my stomach and sides. I proceeded to sign up for a 3 year payment plan as the total for everything was over $8000! I started the process in Nov 2022 and after several months i was very discouraged as i saw no results. They kept telling me it takes at a few months after the end of your treatment to see results. I finished in January 2023 and waited but saw no results. Now in saying this, i eat healthy and go to the gym 3-5 times a week, so in no way shape of form am i not doing anything to help the process. I complained about not seeing results and In April 2023 they decided to repeat the process in hopes i would see results. The treatements ended the end of October and i gave it a few months to see results. Again, i saw no results!!! And let me also add, the process is painful and my stomach would have hard lumps after it. **** ***** *** **** ******** In January 2024 i complained again and i sent pics and i got an email saying "it appears i gained weight...", which i havent!! So i guess thats their fall back, lets blame the client for a procedure that doesn't work! I would like all my money back but at this point i will not pay another dime going forward and am fine to let the money i paid go so i can be done with this ********** company and they can leave me alone. *** ****** *** **** ****** *** ****** **** ** *** **** ****** ***** *******

    • Initial Complaint

      Date:28/11/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for a full set of laser hair removal which was promised to cover the initial treatments and then touch-up sessions later on. Went in for an initial consultation where they explicitly said the procedure will be pain free. I explained to the lady that I am pursuing laser because of my low tolerance for pain and the agony I went through with waxing. She assured me that it would be pain free. I also specifically asked if they have experience working with dark skinned people as I am aware, the procedure is more complex for dark skinned persons (I am dark skinned). Again, they reassured me they have this experience and that the procedure will be fine. She explained that results may vary but most persons see at least 80% reduction in hair growth. The very first session I was in extreme pain and discomfort. I expressed this to the team who convinced me that it will get better once my hair is not a thick anymore. I ensured the pain and kept showing up ontime for ALL my appointments. I complained every single time and they just kept telling me to keep coming and it will get better. Even after 6 sessions and by them perhaps 6 different nurses (as they call the girls who operate the laser machine), I saw no results and the pain did not get better. They still told me to just trust the process and keep coming. I kept going and kept getting conflicting information from different people there. I could not bear the pain anymore and decided in the middle of one session that I could not continue. I have asked them on several occasions to stop and refund my money. But they just keep bugging me to take other services instead. I kept refusing and because I refused to take other services instead of them giving my money back, they stopped returning my calls and each time I call they just keep saying someone will call me back soon. I don't want to continue doing any business with them - I Just want my money back for a promise that was never delivered.

    • Initial Complaint

      Date:07/11/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** ** **** ** ********* ******** I went to New You cosmetics because the doctor or the lady I spoke to on the phone made the deal seem so amazing and I'm a very tiny person I weighed like 92 pounds and I was told I was supposed to get 50 CC's in each *** cheek I ended up getting. 25C season, each *** cheats. There's no results there ignoring me regarding lumps. Where the incisions were I sent them pictures? They're sweeping it under the rug ******* ****** * ********** ***** I have the emails I would like to get the recordings of me in the swag ******* * ****** ******. Or was I **** to anybody I just told him I wasn't happy? I may take them to small claims court *** **** * *** ******* *** ****** ******** ****** ******* I wanted something done I don't see no results and neither does anybody else for $5000 * *** **** ** *** **** * *** ******* **** **** ** ****** *** ****** I don't know how to go about getting help *** *** ** **** *** ********* ** ***** ******* ********** * **** ** *** *** **** ***** ** ***** ***** ****** It's not fair that I'm stuck. Paying $5000 and I have absolutely no results. And and them not backing up their product and ignoring me and sweeping me under the rug again **** * **** **** **************. I told him I didn't want a ****** filler from the beginning they used one anyways. Just awful * ** ** ** ********* *** *** *** **** ** ** ****** That is for money. And now I gotta pay 5 grand and I got nothing to show for it..

    • Initial Complaint

      Date:20/10/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The treatment for the weight reduction cryolipolisis was way too much it didn’t do anything just a waste of time and money

    • Initial Complaint

      Date:28/06/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Refund Requested. ( Weight loss treatment ineffective ) On September22nd, 2022. I was introduced to the Body Sculpt Program by sales representative, Shiva at “NEW YOU.” Where, I was assured that there will be weight loss ( Body Fat ) with their new program which was for fat removal around the waist area, by freezing the fat. However, going forward the program was far from painless. First Appointment on 27th September, 2023. The attendant was Celine who took pictures, waist and weight measurements On the second appointment, November08,2022. Before the freezing treatment, Attendant “Cash” Took weight and waist measurements.Weight: 188Pounds. Upper Waist: 41.5 inches. Middle Waist: 45 inches. Lower Waist: 47 inches.Final Readings: Taken on January 24, 2023. (After four Treatments) Weight: 187.393 Pounds (85 Kilos) Upper Waist: 41.5 inches. Middle Waist: 45 Inches. Lower Waist: 47 Inches. Which means there was no improvements whatsoever, In weight loss or body measurements.. *********** * ******* **** * *** **** **** ******* *** ***** ***** **** ******** ** ***** **** ********* ***** **** ********* **** ***** * **** **** ** ***** ** ** **** ** ***** ***** *** ****** ** **** ******** **** *** payments are paid in full which will be more than two years down the road. ****** ********* ** ** **** *** **** ******* *** ******* ** *** **** **** *** ***** ******** ** ***** ******* ** * *** ****** ****** *** **** *** *** **** ***** ** *** **** * **** ******* **** **** **** * **** ****** *** * **** **** ****** *** ********** **** ****** ********* ******* ** ** ** ****** **** **** *** ****** ***** *** ***** ** ** ******** * ******** **** **** * ****** ***** My weight and measurements are the same after three months give or take a few pounds as of today. Attendant told me that the weight loss procedure takes two to three months to be effective. It’s my hope that my money be refunded in full and my name be taken off ********** Credit Company. * ** * **** * ********* ****** *******

    • Initial Complaint

      Date:01/05/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      October 2022 I paid $ 10,000.They pressured me to sign on the treatment and they guaranteed instant results. After finishing the treatment my condition got worse and when I asked why, they said I have to purchase more product. I did purchase more product and they used it on me and they told me come back in 3 months and it should work this time. I went back to them after 3 months complaining of sever pain and discomfort and when asked why is this happening they said you should try more product. I said no I cant trust this anymore and I want my money back since you guaranteed instant results and now its been more than 4 months my condition only got worse. I am suffering pain and discomfort and its only fair to get my money back to help get the proper treatment somewhere else. they instructed me to contact customer service because I requested my file. customer service then reached out to me and they made a deal with me. her name is ***** she told she would get me full refund ** * ***** **** * ******* ** ***** * *** ******* * ****** ** **** *** * ****** *** **** *** **** *********** *** ******* ******** ** ******* * *** * ****** ** **** **** * ****** ****** ********** ** **** *** **** ***** ********** **** ******* **** **** ******** ******* ****** ** *** ***** ******* ** ** *** ********* **** *** ***** **** ** ** ** *** ***** ****** ** ***** ****** *** **** **** ** *** *** ******* **** *** ** ***** **** *** *** I don't know when and 3 months passed and no one called or emailed me. *** * ********* ** **** **** ** ** **** ** **** ** * *** *** ****** ********* ** ******* **** **** **** ******** *** **** ****

    • Initial Complaint

      Date:25/04/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***** * ** ** ***** I went into newyou to get a quote and see how much they charged for fillers she told me it would be easy we can just check to see if you qualify * ***** I was approved right away *** **** Vanessa at new you **** pressing me about getting the fillers told me to fill out the pre authorization form and asked for 3000 dollars right there I told her * ****** **** **** I’d send e-transfer I paid her 500 with my credit card and then transfer $750 I had texted them that same day saying I couldn’t go forward with the fillers *** *** ******* ***** *** *** * ****** ** ******** ******** * **** ***** ****** ****** * **** **** ********** * ****** ** ******* with this she’s **** well it’s to late you signed a credit agreement we cannot refund you anything they took 10 thousand from **** ** the financing company my card was charged ***** ****** ***** ** *** ******* ** ******* **** **** ******* ** ***** *** *** *** **** ** *** ******* ******* *** ******** ****** ***** the surgery was for April 25 th she told me that I had time even ** * ***** ****** ** that’s fine we still have a credit on the account *** **** I DONT WANT IT I WANT TO CANCEL I CANNOT DO THE FILLERS give the finance company back there money and mine as well ******* **** we can’t refund you or cancel I don’t understand I didn’t sign any agreement with **** ** saying I won’t be able to get a refund or cancel **** ********* **** ** ********** I haven’t even done anything yet and there charging me already for something I don’t want I told them right away the same day and she called telling me I had no choice but to do the treatment and that I won’t get a refund ******* ****** **** **** ******* ** ******** ** ***** I don’t want the treatment ! I’ve already put stop payments and I’m working with my bank on getting a refund but **** ** is asking for the money they took * **** ** **** ** ******** ** ****** *** *** **** ***** ****** *** ********

    • Initial Complaint

      Date:18/04/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      * *** **** ******** ** *** *** *** ** ** ****** *** ******* ** **** I had purchased a hair PRP package in Dec of 2022. My first treatment was a disappointment. It was at the Mississauga Lakeshore clinic, the nurse could not draw blood out of my veins, *** ******* ** ** ***** *** ** *** *** she ended up using my hand vs my arm. * **** ***** *** ** ***** **** ****** ******* ***** **** ** *** * * ******** ****** ***** ** *** ******** ***** **** ** * ******* ****** . My second appointment was changed by the clinic as they didn't have a nurse on the day of my appointment, my second visit I purchased a microneedling package, when I had gone in for my microneedling, *** ***** *** ******** *** ****** ** **** ***** ** *** ******* ** *** *** ** *****  On my third hair PRP appointment the timing had to changed yet again ******* *** ****** **** ********* ** * ******** * ***** **** *** *** *** ******* ** *** ***** **** all the scheduling mishaps and the disorganization, I purchased nitrogen plasma for approx $3500, I was told by the head office nurse that this is only a one time treatment which will resolve my hyperpigmentation issue permanently. 2 days before the first appointment of the nitro, I was asked to visit the Vaughn location for my session as they wouldn't have nurse for 2 weeks. I refused to go to another city for a treatment, I had asked Isabel to have the manger contact me as I would like a refund for all my services. I waited 2 weeks for a call however not one person contacted me. I had called the clinic again and *** **** ** ** ***** ** *** **** *** ****** *** **** * ******* ******* * ***** **** *** ******* ** **** ******* *** ***** ******* ** there were no phone calls made to me. I went in for my 2nd plasma treatment and was told this will not cure my hyperpigmentation, **** * **** *** ************ **** * *** **** **** ********* ** ** ***** **** ** ****************** *** **** ** *** ***** **** * ******* *********** ** * *** ******* * **** *** ******* * *** ****** ***** ***** **** ** ** ********** I called in a few times to speak with her however I was told she was busy, finally I booked an appointment for a phone call with her, the manager did not contact me, I called in the following day, I was told they are sorry but they were busy and the manger should've called but don't know why didn't , I had called in this morning to speak with her,was told she would be in the office shortly and will contact me then. I still haven't heard from her, I am disappointed with the service I received from the spa having spent over $6000 in one month, * ****** ** ******* ************ ** **** ***** ** **** I would like a full refund of all my package would like this to be made right.

    • Initial Complaint

      Date:08/03/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I spoke to you new spa on Jan 14, 2023 and I was book for Jan 27. ************* * *** ** ********* **** **** *** *** wanted to cancel the whole treatment. I message Victoria, the manager and told my concerns and wanted to cancel it so I don’t get charge on the same day just after hours of speaking to them and signing the loan terms. I stayed in contact and still message her to confirm that I want to cancel it because I don’t want unexpected chargers on my card, however I was not message back for a while. And then when she finally reached out to me, she said I can’t get refund because it’s been past 7 days, ***** *** ** ** ********* ******* I ********* told her I wanted to cancel it on the same day I spoke with her. Then she told me to call **** **** because they will help, I then called ******** and was told that the merchant has to cancel it for me not to get charged, but Ofc the merchant didn’t cooperate at all. I was told different stories from each sides. I was told by merchants to contact ******** to cancel, but the ******** told me that the merchant is suppose to cancel it. Then I was told that I have to wait because they have to follow a process for the spa to get a refund, so I waited patiently. However I was then told there will be no refund. ** * *** ***** ********. Then ******** keeps calling me everyday about the loan, and I expressed my concern with them and the merchant and the issue was never resolved. I didn’t understand why I have to pay for something I never got the service to or even have the money in the first place for the loan. Then I was contacted by **** **** again so I tried to contact the spa today and speak to Victoria, however I keep being told she’s busy and to call back later or I would get a call back. So I keep trying to call back at a time that I was told she would be free, to my surprise after my at least 4 times of calling, the employee said to stop calling ******* * *** ********* ***** *** ********** ****The location is Yorkville

    • Initial Complaint

      Date:20/09/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 30, 2015, I have purchased two ******* treatments at the New You Spa, located at **** ***** ******* ***** **** in Toronto, Ontario. I am bringing this complaint as a result of the lack of customer service provided by New You Spa. The treatments that I have purchased were never performed and my money was NOT returned. I have spoken to the staff at the aforementioned spa on numerous occasions regarding the ongoing issue with their ******* machine. I have been given the runaround for 5+ months regarding an "upgrade" which needed to be performed on the machine in order to perform the treatments, with no anticipated date of completion. At any given time when I asked to speak to a manager or someone in charge who is familiar with the issue and perhaps can give me an update on the status of this upgrade, I was told that the manager comes and goes and no one knows her schedule. The manager at the time was Oxana S. **** * ******* ** ***** ******** ***** ******* **********  I had then taken matters into my own hands and contacted the manufacturer to figure out a reason for the hold up with this upgrade. *** ************ ******* ** **** **** ** ****** **** **** *** *** **** ** *** *** **** *** ******* ** **** ***** *** **** *** **** ******* ***** ********* ************ * **** ***** ***** ** ****** *** *** ******* **** ** ********* It has now been several years *** ***** ******* * ***** **** ** ******** ******* ***** *** **** * ** ********* ********* **** * **** *** ***** ******** ** ********** *** ********** **** *** *** *** and am now at a loss for a large sum of money. The management at the spa are completely ignoring their customers' concerns and are not willing to rectify the situation. ** ** *** **** ******** ** *** ****** *** **** ** *************** *** ******** ******** * **** ******** ** ******* ** *** ********* ********** ** ********* ***** *** **** ****** *** ************** I truly hope that BBB will be capable of getting my money back.

    New You Cosmetic Centres is NOT a BBB Accredited Business.

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