Reviews
53 Customer Reviews
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Review from Seungyon R
1 star07/01/2025
******* Booked a flight with my partner and I for mexico, was canceled from Flight Network's side. Refund was supposed to take two weeks. Its in 5months ongoing. Customer service has been *******, repeating every word on paper. Not only that, I also was asked if I have "called the flight company". I replied yes. They always end their conversation with "im sorry mamm theres nothing we could do" Also I got an Email from them under the name *** ***. Highly suspicious . * ** ****** *** I do know what Kim chi is. *** **** ** *** ** **** ** ** ****Review from Pamela N
1 star26/11/2024
I booked a flight via Flight Network two months ago that I canceled and still haven't received a refund.Review from Sylvia C
1 star15/11/2024
Upon booking through Flight Network on line there was a section to add a checked bag which I did. Flight Network stated I would save 50% if i checked my bag with them than at the airport. The charge on booking showed $99.99 which one would assume was for a 1 checked bag from Toronto To Edmonton and back. The price of the flight was a total price there and back even though it was 2 airlines. It was only after looking at my payment receipt after I got back that it showed $99.99 Toronto to Edmonton and $99.99 Edmonton to Toronto. When I called Flight Network they said it was fees as well as baggage but they do not show any fees. From my $99.99 baggage fee they paid Westjet $50.85 cash. From my $99.99 Porter said they have a payment of $47.25 USD on a credit card that says my name as the cardholder. This is not my card number. I am in receipt for Flight Network to refund me $99.99. It is ridiculous for to be charged about $200.00 just to check 1 bag to Edmonton and back.Review from Nestor S
1 star25/10/2024
On Oct.23, I contacted Flight network with a request to change my inbound flight from Mumbai to Toronto from Dec.26 to Jan.2 2025. Outbound flight to remain the same. I informed them that I paid cad3738.08 for my original return flight with Etihad and now asked them for the price of the new flight. I was told it would be 4162. 04 that included airline and service fee. So to us the difference between the fares would be cad 424.02. So we agreed to go ahead. Imagine our surprise when the ticket arrived showing that we paid cad 7900. We called them back immediately and was now given the run around. At no point were we told the 4162.94 would be added to the 3738.08. At no point were we given the total cost of 7900. Now numerous calls, chats,emails have been going back and forth but I get the same answer...that nothing can be done. I told them its only right that I am refunded cad.3738.08 for the original ticket. Its not right that I am paying double the amount of my original ticket. I did agree to paying the airline and service fee which I have already done. But I am being penalised and my final bill has ballooned to 7900. Please get my refund of 3738.08 back.Thank youReview from Brittany R
1 star01/10/2024
**** ** * ******** *** terrible customer service. Booked, with the understanding they follow the cancellation policy of the airline which has a 24 hour full refund policy. I cancelled within an hour of booking, and the airline confirmed the cancellation and refund to this company but they are refusing to refund me. ******* ** ******* ** **** ** ********Review from Stephen W
1 star30/09/2024
Site was more difficult to use than most airline sites. Also, it booked me on Alaska when I thought we were booking on Avelo. No opportunity to add a TSA precheck number. I won't use this againReview from Patrick G
1 star16/09/2024
**** ** * ***** ***** ** *** ****** Bought a "flexible" ticket that was supposed to be refundable but it was neither refundable or flexible.Review from David B
1 star01/09/2024
I purchased what I thought was a ticket from an airline. When I received my receipt via email I found I was booked on two different airlines and from a third party site called Flight Network. I immediately tried to cancel my flight for a refund and have had no luck. Flight Network says it is not airline policy to refund this ticket. But the airline did not misrepresent themselves as the airline Flight Network did! The airline did not upcharge me for a changeable ticket that is not refundable, Flight Network did.. The airline did not charge me 30% more than my actual airline direct ticket did with better seating and luggage allowances, Flight Network did this. I did not intentional book with this company. I was actually *******/redirected to their website somehow. *** ** ******** **** ***** ******************* ** **** *** *****Review from Britine P
1 star09/08/2024
** *** *** **** **** ** **** ******** I was stranded in Munich and was looking for a one way ticket to get to a conference, in my tiredness and frustration booked a flight through them but it was accidentally the wrong day due to time difference. Immediately contacted within seconds of the accident through chat (only way to communicate) and was told they could cancel for a $44 charge, agreed and then was disconnected before it was finished being processed. Took a long time waiting for the chat to reconnect now a different person and they refused to cancel even though I had screen shots of the first conversation! They left me in ***** ** an already trying situation stranded in another country and out of hundreds of dollars!Review from Nataliia K
1 star18/07/2024
I have bought a flexible ticket through Flight Network. Month before my return I have contacted Flight network with request to change the date if return flight only. First I have been told to contact Airlines directly and the agent gave me the wrong number. AI have found the correct number and airlines advised me that the ticket is not-exchangable. When I have contacted Flight network for an explanation the agent told me that because I have Flex ticket option I can change the ticket, but I have to pay the fait differences. I checked the airlines website and the fair was $597, my original ticket costs was $482. plus $154 flex ticket option. However the agent told me that I have to pay the difference of $823 t change the ticket. I have asked agent to send me the copy of the price details on e-mail , and the agent refused to do so. I have requested the refund , so I can buy the new ticket and was told my ticket is non-refundable. So I have paid $154 felx ticket option to only learn that Flight network is going to charge you triple price for exchange of ticket. I would not recommend to use Flight Network to anyone. **** *** ***** **** *** ********* ** * ******* *******
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