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ComplaintsforSportsnet Now
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Complaint Details
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Initial Complaint
06/10/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I subscribed to the Sportsnet Now app on Sunday, October 3rd to watch Live games. This service is advertised by Sportsnet. The service did not work and kept cutting out. I was charged $16.94 by Sportnet. When I complained to Sportsnet Now, and asked for my money to be refunded, I received the following messages: "We are aware some customers are having technical issues and we apologize for the inconvenience. We are seeing most customers have the issues resolved at this moment, but we are still continuing to monitor and investigate. Please check the app periodically for updates." "Your SN NOW monthly subscription under *************@*******.com has been opted out of renewal and you will not be billed again. The access on the account will expire on 2021-11-02 Per the terms of SN NOW there are no refunds offered." Sportsnet did not provide the service I paid for, so I would like my money back. But they refuse.Business response
07/02/2022
Business Response /* (1000, 11, 2022/01/25) */ Refund submitted Jan 25th, allow 3-5 business days for processing. No prior notes on account and refund request was never escalated to correct dept to issue said refund. Consumer Response /* (2000, 13, 2022/01/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you Better Business Bureau for getting Sportsnet to admit wrongdoing and refund my money for their Sportsnet Now streaming service. ******************************************************************************************************************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
39 total complaints in the last 3 years.
16 complaints closed in the last 12 months.