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          Vinyl Window Designs Ltd has 1 locations, listed below.

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            Business ProfileVinyl Window Designs Ltd

            Vinyl Windows
            BBB accredited business

            Contact Information

            550 Oakdale Rd

            Toronto, ON M3N 1W6

            Get Directions
            Visit Website
            (416) 741-7820

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 30/11/2018

            Years in Business: 38

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Business Details

            Location of This Business
            550 Oakdale Rd, Toronto, ON M3N 1W6
            BBB File Opened:
            12/9/2011
            Years in Business:
            38
            Business Started:
            1/1/1986
            Accredited Since:
            30/11/2018
            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            7:30 AM - 4:30 PM
            T:
            7:30 AM - 4:30 PM
            W:
            7:30 AM - 4:30 PM
            Th:
            7:30 AM - 4:30 PM
            F:
            7:30 AM - 4:30 PM
            Business Management
            • Mr. Matthew Spatafora, Product Manager
            Contact Information

            Principal

            • Mr. Phil Spatafora, President

            Customer Contact

            • Mr. Lino D'uva, Vice President
            • Mr. Mike Newman, General Manager
            • Mr. Matthew Spatafora, Product Manager
            • Mr. Phil Spatafora, President
            Additional Contact Information

            Fax Numbers

            • (416) 741-6307
              Primary Fax
            Read More Business Details and See Alerts

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            16/11/2021

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            We gave ****************** a cheque for deposit to order our door, Marc L., from ****************** is a contractor for Vinyl Windows Designs Ltd which is where he ordered our door from. We gave cheque #*** on July 26th, 2021 for $1345.00 and we are now unable to get a hold of Marc. The last email from Marc states that Suzie from VWD designs is dealing with ********* regarding the shipment of our door. I have contacted VWD twice to try and speak with Suzie who refused to speak with me and told her representative to tell me to deal with Marc. I am trying to get a tracking number to see where exactly my door is but at this point, with all the shuffling around and disrespect, I am now requesting a full refund from the deposit. I don't care where the refund comes from whether it's ******************, who the VWD representative confirmed as their contractor or Vinyl Windows Designs Ltd themselves, as long as I am refunded the $1345.00 which was paid.
            Read More
            Read 2 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Helen M

            22/09/2021

            We had the windows replaced in our entire home 2015 via ********************************, using VWD. A few panes were incorrect and dealt with. Aug /2020 the seal failed in 2 more panes. Since then, VWD has sent replacements via another installer used by ************** now due to customer complaints, 5X now, with the incorrect grille pattern each time, despite them having the original measurements, installers taking pics and measurements. We have had to contact them numerous times to have this resolved, and were assured the order was correct by the service manager. As seniors, we've had to prep 5x for the install, +++ emails to ensure the order is correct, to no avail. They are not even responding now. We have a lifetime warranty but to have the incorrect grilles 5X and still incorrect over a year later, is extraordinarily poor customer service. At our wits end...

            Local BBB

            BBB Serving Central Ontario

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