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Business Profile

Marina

Bay Marine

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Ken C

    Date: 24/06/2024

    Ken C

    Date: 24/06/2024

    Purchased a 2022 **** Angler from a salesman named ******************* ,put ***** down . Ordered it with certain options and additions.. 3 months later . Picked it up . The salesman hade me pay the balance.Then Took me to the boat . He Quickly went around it and left . On further inspection at home l noticed several substitutions that l was not told about . I contacted *********************, Apparently the decision maker. He told me bring it back we will correct the problems. Its been a nightmare. Now hes refusing to deal with it . Have contacted the factory . Still going on 2 yrs later . Do not take their word . Do not pay them **************** is not their priority. I have yet to hear an apology. When you pay ****** . Spend your money somewhere else .On a previous new purchase 2002 **** Pro Sport l found out 8yrs later when l sold it to a guy in ********* the trailer was still registered to Bay Marine. I repeat do not deal here .

    Bay Marine

    Date: 24/06/2024

    Hi ***,This year we received a message from **** that you had reached out to them. We had not spoke to you in 2 years and did not recall what this would be regarding.We reached out to you to determine what the issues were and to see how we could assist you. We could not reach you one the phone, so we left a message for you. The next day you called back and spoke with another one of our team. During that call you were making many accusations about processes that do not occur here and you were insulting multiple staff here. Despite this, we attempted to pass you over to *** so we can assist you. You said that you didn't have time to call talk to him and he would have to call another time. We tried the next day to call, and again received no answer. If we make an error, then we feel it's very important that we make it right. **************** is our top most priority here at Bay Marine. Without our customers we would not have a business, and we value all customers, no matter what they buy. If there are unresolved issues, then we would want to resolve them, and that is why when we heard from ****, we immediately reached out to you. But if you are not willing to speak with us , it makes it very hard for us to move forward.

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