Business ProfileforSchembri Property Management

We are writing to bring to your attention a concern that has arisen in our recent interactions with a management team (Schembri Property Management: https://************************ ************). We have received an invoice totaling 84.75 CAD for a brief 5-minute home visit, and despite our attempts to engage with the office of management team through email and verbal communication, our concerns have been overlooked. We firmly believe that the charge is unjust and should be reconsidered for the following reasons: When we noticed the red light on the washing machine, I promptly contacted the property management office to request assistance. During this initial communication, we were explicitly informed that there would be no charge for the service. In response to the red light issue, I sent an email to the office which included a photograph of the malfunctioning dryer. However, it is important to note that on the same day, she was able to resolve the issue herself and promptly informed the office of this resolution, well within 24 hours from the initial request. The technician visited our unit the next day, more than 24 hours after the initial request. In fact, the technician did not bring any tools to address the issue, and the interaction lasted only about 5 minutes. We received no prior communication informing us of technician's visit or that there might be charges associated with it. Throughout this process, there was a significant lack of transparency regarding any potential charges. At no point were we informed that we would incur a fee for the technician's visit. This lack of communication left us unaware of any possible costs. We made numerous attempts to reach out to the office, both through email and in person, to discuss the matter and request a waiver of the charge. Unfortunately, we did not receive a favorable response, which led us to seek further assistance.