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Business ProfileforFurniture King Inc
At-a-glance
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Business Details
- Location of This Business
- 1624 Dundas St E, Whitby, ON L1N 8Y8
- BBB File Opened:
- 23/1/2023
Customer Complaints
3 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
13/02/2023
- Complaint Type:
- Product Issues
- Status:
- Unresolved
Date of transaction: 15/Jan/2023 Amount paid: $2350 Cash The business was supposed to provide us with a king size bed, and a matching dresser set. I ordered a king size bed and matching dresser set in the ending of December. We were told that it would be delivered January 15. When the furniture was delivered, it was damaged. We spoke with the owner of the store to inform him. He instructed us to keep the damaged furniture in our home until a new replacement One was delivered. They delivered another dresser set which was damaged on January 31 once again, we told the owner of the store that it came damaged. He gave us a whole bunch of excuse that the furniture sometimes get damaged because it shipped from overseas, and that we should keep once again the furniture in our home until a new one arrive. Every time we communicated with him He would tell us that his delivery guys are coming and they would never show up. We had to keep the damage furniture in our home for weeks. We’ve worked with this the owner of the store for weeks to rectify the issue. Then he informed us that another replacement was coming. He said he would inspect the furniture before delivering it to our home to make sure it wasn’t damaged. He informed us that all three shipments that came to his store was also damage and that we had to wait another week for another shipment with the hopes of it, not arriving damage again. After weeks of waiting we requested our money back because we did not get the service in which we paid for. We paid his delivery guys for the delivery for the additional amount for assembly of the furniture. Add additional amount of removal of the furniture packaging. He’s fully aware that his drivers took the packaging when they left our home after dropping off the damage furniture now he’s informing me that the only way I can get my money back is if we put it back in the original packaging which his delivery guys took when they left our home. .
UPDATE:
The person we had communication with name is Sam, he is refusing to refund me my money. He wants us to return the bed frame in the original packaging when he’s fully aware that his guys took the packaging after assembling the bed/ which we pay them extra to do,
so there’s no way for us to put it back in original packaging because they took it. He informed us that he is the regional manager, we requested to speak with his higher up supervisor or manager. He’s refusing to give us that information. He said, the only way he will consider refunding our money back to us is if I wrote him on a written apology. As of today The damage furniture that was housed in our bedroom was removed by his delivery guys. We have the bed frame with no headboard because that was damaged as well. I requested that he have his delivery guys come and pick up the bed frame and refund full amount of what I paid for for the furniture. we have given Sam five attempts to deliver us what we paid for as per my complaint the first two furniture was damaged. Then he informed us that he opened three more boxes in his warehouse, and all three of the furniture was damaged as well.
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