Business ProfileforWilliamsburg Woods & Garden Inc.

In August 2018, I signed a contract with Williamsburg Woods and Gardens (“WWG”) for the installation of a PVC fence with gate in my backyard. The contract stated there was a 5 year warranty on the workmanship and a lifetime manufacturer warranty on the PVC. I paid the deposit in August 2018, and the balance was paid after the work was performed in October 2018. On September 30, 2019 I contacted WWG via e-mail because the fence shakes quite a bit when windy. The *****, ***** ********, responded to my e-mail and said this is normal. On August 31, 2022, I contacted WWG again to report that the fence is starting to fall over on one side, and I am no longer able to get the gate open. I sent pictures and requested someone come out to the house to fix these issues. Someone (no name was provided) responded to the e-mail and seemed to ask someone named *** to stop by and take a look at my fence. No e-mail address appears for *** in the To or CC fields so either they BCC’d him or never dispatched the request to him. On July 14, 2022, I contacted WWG again and reminded them that I am still waiting on them to come repair my fence and gate. It has been a little over 2 weeks now and still no reply, hence why I am now reporting this to the ***. I believe WWG’s strategy is to intentionally stall until my warranty runs out so that they can then tell me I’m out of luck. This type of unethical behavior is unacceptable and I am hoping you can assist in pushing them to make this right. I have attached some of the correspondences I’ve had with WWG along with other documentation for your reference. Please let me know if there is anything else you need from me. Thank you, *****