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Find a Location

Muscle Cars and Classics has 1 locations, listed below.

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    Business ProfileforMuscle Cars and Classics

    Auto Accessories

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    825 Tecumseh Rd W, Windsor, ON N8X 1H4
    BBB File Opened:
    1/6/2017
    Business Management
    • Danielle St-Jean
    Contact Information

    Principal

    • Danielle St-Jean

    Customer Contact

    • Danielle St-Jean
    • Robert Menzies

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    23/12/2023

    Complaint Type:
    Product Issues
    Status:
    Resolved
    On Oct 26, 2023 I ordered a Glass Kit for a **** Plymouth Duster that was advertised on Muscle Cars and Classics website. The website showed a "complete" glass kit for a vehicle and you had to select your vehicle from a drop down list to acquire the right product. I selected the proper glass for the vehicle. The description on the website had a disclaimer that that the "actual glass may differ from picture" however it still clearly showed a "complete" glass set for a vehicle. When I received my order it was the correct glass however there were two pieces of glass missing (quarter panel glass). I contacted the company and they followed up on the issue. They came back later and told me their supplier told them that these two glass were the only two not included in the set. I indicated that two similar glass for the quarter panels were clearly shown in the description on their website. After a number of conversations with them they told me I could purchase the two missing glass for an additional $500 including taxes and shipping. I declined. After more conversations and me threatening to cancel another $2800 pending order they said they would see what they could do. They have since told me that the two missing glass are not available any more. This leaves me with a partial set of glass for a vehicle restoration which is absolutely useless to me. I am requesting to have the two missing glass supplied or a comparable refund including shipping and taxes so I can purchase them elsewhere (Approx $500 based on their initial quote). If this is not an option I would like a complete refund ($3800). *********** has a "No Return Policy" on glass even though it was not my mistake. The product ad has since been removed from their website. Order # ********* Invoice # ****-0053068000 *********** has declined to do anything to assist me and continues to blame their supplier even though it was clearly advertised on their website. The website ad was VERY deceiving.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Angela B

    1 star

    20/10/2023

    Watch out, they don't seem to reorder replenishment stock without you ordering it and being put on back order, in spite of anyone telling you stock is expected any time now. If and when the items comes back into stock you will be billed for shipping again at an outrageous cost.

    Muscle Cars and Classics Response

    30/10/2023

    This individual called inquiring about a specific part and our brand ambassadors provided all the information they had available to them at the time. The individual wanted additional information so that they could compare shop. The individual did not place an order with our company. Of note, we do not double bill for shipping as inferred by this individual.

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