ComplaintsforAdidas Canada Ltd
Retail Shoes
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Complaint Details
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Initial Complaint
17/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hi Sorry to bother you with this but I have not been able to get a response from anyone at Adidas regarding my warranty claim ******** in over a week and I am getting very concerned, since I already sent my item to Adidas. On July 9 2024, case ******** was opened because of a defect in a pair of Adidas shorts I purchased. I provided the proof of purchase and all photos requested. I would like to note that the initial claim email from Adidas stated the following: Once your return is processed by our QA team and based on product availability, a replacement will be shipped to you, or your online credit voucher will be emailed which allows you to purchase a suitable replacement on our site. However, when I heard back from Adidas, I was only offered a 40$ voucher. I spent an hour on the website trying to find a suitable replacement but could find anything under 60$. I even paid more for this pair almost a year ago! I emailed Adidas at least 5 times explaining my concern regarding the fact that the terms of the warranty were not respected, as I am unable to get replacement or “suitable replacement”, but nobody is responding to me. I even called Adidas and was told this would be escalated and that I would hear back, but never did. * ***** **** ** ************* I agreed to the terms above and sent my item with all the necessary information. I expect Adidas to follow through with what we agreed to and to stop ignoring me, as I did nothing wrong. Thank you.Initial Complaint
03/04/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a pair of shoes for my son on March 6/24, it is now April 3/24 and the shoes never shipped, I have repeatedly contacted customer support to get a "credit voucher" and they keep telling me to call back in # of days, each customer support person tells me a different story, still processing, need to investigate, no supervisor is ever available, put 3 requests for supervisor to call me within 48 hrs, it's been 10 days, no call. * *** ** ***** ** **** ***** **** ********* ******* ***** ******* * **** ***** *** *** ***** I am out $300 for the purchase at adidas, which was from a warranty in the first place. I've been dealing with adidas since Jan 29/24 at the start of the warranty, * **** **** *** ** ** ***** I want a cheque back and not a credit voucher, ******** ******** ******** **** *** ********Initial Complaint
02/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
We purchased a pair of shoes online using a ****/debit. Adidas charged us twice for the purchase, withdrawing the full purchase price once on March 20, 2024 and again on March 21, 2024. We have tried several times to address this through their customer service chat and email. We have provided a copy of the bank account showing (1) it is a debit account, not a **** account, (2) two amounts of the same purchase price were withdrawn by Adidas. Despite this, they continue to claim "the system shows" only one payment was taken.Initial Complaint
01/04/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased items on Adidas*** website May 2/23. 2 Items were returned within the return window but I have not received the refund yet. I assumed everything would have been returned trusting a big company like Adidas. Below is the refund policy. I should have gotten my refund in 10 business days and it has been 10 months instead of the 10 days and still no promise of a refund but simply repeating that a credit voucher will be given on regular priced items. That is not what I asked for. "When will I get my refund? Refunds are generally issued within 10 business days of when the return was dropped off at *********. During busy periods, the processing time may be longer. It may take an additional 3-5 business days or up to a full billing cycle for the funds to appear on your original form of payment, depending on bank processing times." So far, I am getting the same messages from different people,17 emails over the course of a month. I am simply asking for **** ** ********** ***** my refund. I have clearly indicated that I do not wish for a credit **** * ** ********** ** ********** ******* ****** ****** * ***** ********** *** * ******* ** **** **** **** *** **** *** ********** ** ****** ** * ****** ****** *** ******** ******* *** **** *** ***** * *** *****Initial Complaint
23/02/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I bought gift card on adidas official website and made a purchase on Dec 26th, then I returned my order ***********, and received confirmation email on Jan 25th says refund is gonna be issued back to my gift card in 14 days. But today Feb 23rd, I was trying to make another purchase with the gift card, it didn’t work. I called Adidas customer service and they told me the refund failed to load into my gift card, but they are unsure about when it will be solved. **** ** ***** ************* ******* I can’t make another order and I don’t know whether my money will be back.Initial Complaint
22/02/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Order no. *********** January 10, 2024 -returned two items and despite several attempts, I cannot get a refund. ******* *** *** ** **** my $75.00 gift card interferes with the refund, DESPITE, the order being a total of 242.00 -** ********* * ** * **** **** ******** *** **** ***** ********* ***** ******* *** ****. -on the website, the refund was issued. -I keep getting told the money 'cannot' go through for one reason or another. -Today the real kicker is that 'when we send out a refund, we don't follow up to see if it went through.' I am complaining because I returned the items in perfect condition without any changes to the garment. The tags, the items were perfect. Too big for me. ***** **** ** ** **** ******** ** ****** ***** ***** * ******** ***** ** ******* -an additional reason is that I returned another item last year without a gift card, and had to call to ask for my money back. *** ****** **** adidas is always about how 'overwhelmed' they are with requests, including the last attempt to speak to a manager. Not possible because they have to call you back. Three attempt over the last month, and no one called, left a message, or an email as they claim they do if you don't answer the call. I want my refund.Initial Complaint
21/02/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I bought an EGift card of $200 which they promoting for buying $100 will get bonus reward of $20. Maximum two reward. But they did not gave me bonus reward, says I need to buy separately $100 each of two to get the bonus reward, which they did not states on the promotion. I contacted customer service, they claim can't be returned or cancelled since the EGift card has sent already. I **** * *** ******** *** not understand why they don't give bonus.Initial Complaint
10/01/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
See Case #******** Purchased golf shoes which were defective. They were taken back under warranty. The terms of the warranty remedy were not made available in advance despite multiple emails and calls to Adidas to seek clarification. Had the terms been made available I would have had the option to retain my original shoes (defect was cosmetic) or make a suitable arrangement. When a 'voucher' was issued (months later) I noted that the voucher could not be used on the only suitable Adidas replacement because it was a sale item. I would like to apply the voucher to the alternative product without additional charge, or the return of my shoes, or a refund in cash that can be used with another vendor.Initial Complaint
08/01/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I am a regular Adidas.ca shopper, and I buy a lot. On May 23, 2023 I bought many items total amount at $265.81 (order#: ***********), and I had to return two items due to the sizing issue for $87.58 and requested to credit them to e-gift card. It is still showing the status as "Refund initiated" on the website. To date, I have contacted 5-6 times through adidas.ca via chat, and every time the customer service rep telling me that my refund will be issued soon. It has been 8 months to get my refund of $87.58, and I am still trying to resolve it.Initial Complaint
02/01/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Unresolved issue: Adidas advertised a gift card deal on their website: buy a $100 gift card for $75, available until 11:59 p.m. EST on December 31, 2023. Attempted to purchase the gift card multiple times from Dec, 24 to Dec. 31 with no success due to systems issues at Adidas. Called Adidas and was told by three different customer service agents that it was a known issue and I would be contacted with a resolution. Was never contacted, and now cannot take advantage of a promotion due to an error on the retailer's side. ** * ********* **** ** ************* I feel Adidas should honour the deal as it was a system error on their side that prevented the successful completion of the transaction.
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Customer Complaints Summary
104 total complaints in the last 3 years.
39 complaints closed in the last 12 months.