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            Business ProfileCaplan's Appliances

            Major Appliance Dealers

            Contact Information

            1111 Weston Rd

            York, ON M6N 3S3

            Get Directions
            Visit Website
            (416) 767-1655

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 84

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            1111 Weston Rd, York, ON M6N 3S3
            BBB File Opened:
            4/2/2002
            Years in Business:
            84
            Business Started:
            1/1/1940
            Alternate Business Name
            • Caplan Discount & TV Appliances Ltd
            Contact Information

            Principal

            • Mr. Steve Voytek, General Manager

            Customer Contact

            • Mr. Steve Voytek, General Manager
            Additional Contact Information

            Fax Numbers

            • (416) 767-2713
              Primary Fax

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/11/2021

            Complaint Type:
            Order Issues
            Status:
            Resolved
            On october 20, I verbally agreed to put down a 10% **** deposit on an item that was in stock at an appliance store. I changed my mind on the order and now I'm being told that I am stuck with the item because after our verbal agreement they found that the item was actually not in stock so they decided to order it in. They made this decision failing to inform me that ordering the item in would result my **** being charged in full and this would become a final sale. I tried to politely resolve this directly with the sales rep however he refused to listen despite the fault being clearly his. I reminded him that he told me the item was in stock, and he replied with new details that should've been communicated to me at the time (he realized the item was not in stock and needed to order it in etc). I contacted the manager and explained, and even gave him the email conversation between myself and the rep, but he hasn't got back to me. I have emails documenting the sales reps admission that he discovered the item was not in stock AFTER initially saying it was, and his subsequent failure to inform me of a full price **** charge and final sale status. Parties involved: Caplans Appliances October 20 $9701.02 Sales Person ******* ****** ****@caplans.ca XXX-XXX-XXXX Store Manager ****** ****** ******@caplans.ca XXX-XXX-XXXX
            Read More
            Read 4 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Sylvia S

            15/03/2024

            On June 16  23 I purchased a stackable ******** stackable washer and dryer and installed it on June 16, 23 for my townhouse which is in a townhouse complex. The dryer never fully heated  The report from *********** stated it was caused by low voltage/ amps. Did not make sense since I was replacing the older stackable washer and dryer Countless hours in reaching out and incurring additional costs of hiring a master electrician and having the property management electrician review the issue. The results,it was contrary to the *********** diagnoses of 200 amps too low  Erica C. was the only one who took my concern seriously After 7 months of numerous calls and emails, I received a refund Although I was told the cheque was in the mail as of Feb 22, I had to go down and pick it up personally. on March 13, 2024 I am still waiting for the arrival cheque in the mail. * ***** ** ***** ** **** ********** *** ********* * ** ********* ****** *** ****** ** *** ********* **** ******* *** ***** * ***** **** ******* *** *** **** *** **** ****** ** **** ** *** ********* ** ********** *** **** *** ********** ** *** ************* **** ******* ********* *** *** **** *** ****** ** *** ****** ** ** *** **** ******* **** ** ******* *** ** ******* ** ****** **** ** * ***** **** *** ******** ****** For a family business, I am very disappointed with the length of time it took to resolve this matter. In my opinion, they are there for the sale but afterward, you are on your own
            Read 1 More Customer Review

            Local BBB

            BBB Serving Central Ontario

            More Info on Local BBB

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