Complaints

• Initial Complaint

  19/08/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  This is a complaint against Atlantic Handyman regarding a disputed invoice for a microwave installation service at my residence. Despite hiring them for a straightforward installation, the technician failed to complete the job, citing various obstacles and suggesting additional work that was not initially communicated. After I resolved the issues myself and through another technician, Atlantic Handyman still issued a full invoice for the incomplete service. I disputed the invoice, but after three years, I received a collection notice from MetCredit, demanding payment with interest. I have never had an unpaid invoice before and maintain an excellent credit score. I believe Atlantic Handyman acted unethically, causing unnecessary expenses and stress. I request support in resolving this matter. Attachments include all relevant communication, invoices, and dispute records.

• Initial Complaint

  29/06/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On Oct 7th, 2022, this business was hired to replace and install a fridge part under warranty. It took dozens of phone calls and emails and going back and forth between them and the warranty company. The issue was they said they didn’t have the part, while the warranty company said they had proof it had been delivered. On February 17th, 2023, they FINALLY came to install the new part, and the repairman broke off the post for the dial which controls the temperature in the freezer. He admitted this was human error and asked what I wanted to do. I said that I wanted it replaced. He said he would take care of ordering the part and would be in touch when it arrived. Not hearing from this company is what they do, as I learned from Oct-Feb. They do not reach out, rarely answer the phone and do not have voicemail. It takes them 2-3 days to respond to an email. Now, they are refusing to do this and say the reason is because it is past 30 days since their guy broke the part. This came to a head today when I received an invoice for $115 for a service call on Dec 13th, 2022 in which the same guy turned on the oven, opened it, and said it needed a new bake element which he said was not available for purchase. I went online, purchased said bake element and replaced it myself. Like I said, that was over 6 months ago yet they think they shouldn’t be liable for damage they did since then because 30 days has passed. I asked them to waive the (exorbitant) fee for looking inside the oven, in exchange for all the trouble we have had with them. They offered me a 10% discount, of $9.95. I told them I will pay the invoice once they fix the fridge. At this point, I don’t trust these people and I don’t want them in my house for fear they will break something else out of spite. I would be fine with either: They waive the $115 bill for looking in the oven. OR They pay for the broken fridge part and installation, and I will pay the $115 bill. Attached files & photos with response times

  Business response

  06/07/2023

  Hello,
  The fridge was covered under the manufactures warranty. In this case a technician is to diagnose issues, order parts (if needed) and return to install parts. The unit needed 3 parts for repair, as soon as all 3 parts arrived, we had advised ****** and then scheduled a date for parts installation on Friday February 17th 2023. If there are additional issues with the fridge these must be reported to the warranty company for a new service to be preformed as the original repair was completed 5 months ago.

  
  The stove repair was requested by ****** directly through us as this unit is not covered by any warranty. The technician preformed a complete diagnostic test and determined the bake element would need to be replaced. As a family owned and operated business we value quality, and that is why were source all of our parts from their respective manufactures brands. In this instance the bake element required for repair had no current stock, this would be placed on back order with no ETA on availability. I provided all of this information, as stated in the email threads attached. The part was privately sourced by ****** and the unit repaired in thanks to the technicians diagnosis. ****** even emailed following this stating. "I just installed the new one and the oven is working well again. Thanks for your help- I thought for sure it was a regulator- kicking myself that I didn’t check the element before contacting you. "

  Customer response

  07/07/2023

   I am rejecting this response because:
  
  The original repair was completed on Feb 17th, and he broke the control panel post in the SAME VISIT. The business said in their response “a technician is to diagnose issues, order parts (if needed) and return to install parts.” He diagnosed the issue, said he would order the parts and be in touch. 
  It’s been over four months, and I’m still waiting. 
  
  I don’t see any solution being offered by the business. 
  
  I agree that the fridge and the oven are two different matters, but this family business has kept me waiting for service since October. I’m still waiting. Now, they can wait for payment until they finish the job. Or, my previous offer is still open, we both cut our losses: I don’t pay for the oven and they don’t repair the fridge. 
  
  I have never had such a horrible experience with a business of any size. This is the first time I have ever filed a complaint.
  

  Business response

  10/07/2023

  Please contact your warranty for any additional issues and we will be happy to assist you!

  Customer response

  10/07/2023

   I am rejecting this response because:
  
  As I have said, this isn’t covered by warranty. It is not a mechanical failure, it is breakage by you. I confirmed this with the warranty company. 
  It would be your business or your insurance that needs to pay for this. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩