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Find a Location

MAPFRE Insurance has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforMAPFRE Insurance

    Auto Insurance
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.11/5stars

    Average of 65 Customer Reviews

    Customer Complaints

    101 complaints closed in last 3 years

    48 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/19/2016

    Years in Business: 52

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Products & Services

    According to information supplied by the company, it offers auto insurance, life insurance, business insurance, and homeowners insurance.

    Business Details

    This is a multi-location business.

    Find a Location

    MAPFRE Insurance has 6 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      211 Main St, Webster, MA 01570-2249
      BBB File Opened:
      6/16/2003
      Years in Business:
      52
      Business Started:
      6/1/1972
      Business Incorporated:
      6/1/1972
      Accredited Since:
      1/19/2016
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of NAIC-12324 for this business, issued by Massachusetts Division of Insurance

      These agencies may include:

      Massachusetts Division of Insurance

      1000 Washington Street , Suite 810

      Boston MA 02118

      (617) 521-7794

      https://www.mass.gov/orgs/division-of-insurance

      BBB records show a license number of NAIC-65935 for this business, issued by Massachusetts Division of Insurance

      These agencies may include:

      Massachusetts Division of Insurance

      1000 Washington Street , Suite 810

      Boston MA 02118

      (617) 521-7794

      https://www.mass.gov/orgs/division-of-insurance

      BBB records show a license number of NAIC-23876 for this business, issued by Massachusetts Division of Insurance

      These agencies may include:

      Massachusetts Division of Insurance

      1000 Washington Street , Suite 810

      Boston MA 02118

      (617) 521-7794

      https://www.mass.gov/orgs/division-of-insurance

      Type of Entity:
      Corporation
      Alternate Business Name
      • MAPFRE Commerce Insurance
      • Citation Insurance
      Contact Information

      Principal

      • Mr. Jaime Tamayo, President/CEO

      Customer Contact

      • Mr. Jaime Tamayo, President/CEO
      • Ms. Andrea Zemaitis, Marketing Director
      Additional Contact Information

      Fax Numbers

      • (508) 671-3468
        Primary Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Auto insurance

      Customer Complaints

      101 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/02/2024

      Complaint Type:
      Billing Issues
      Status:
      Answered
      I have been getting charges taken out of my bank accounts from Mapfre Insurance******************* was charged $150 5/26/23. I did not have this insurance company at that time. I was with travelers insurance, I switched over to Mapfre insurance company, On June 27, 2023. I paid my full premium over $1500 in cash To my triple-a agent in *********************. Mapfre has done ten Unauthorized charges to my bank account in the last three months ACH checks pay. Mapfre Autos insurance and home owners insurance, was paid in full with cash and should not have any access to any banking information I did not grant written permission for. I have asked several times for Return of the unauthorized ACH Transactions, stole from my account on these dates and amounts of.5/26/23. $150.00 5/23/2024. $150.00 6/12/2024. $1.00 6/27/2024. $195.17 7/1/2024. $13.50 7/1/2024. $25.00 7/1/2024. +$25.00 Total. $559.67 return due Immediately upon receiving notice. Mapfre insurance also refuses to cancel my policies after my agent has submitted all the paperwork June 8 2024, and I have called several times to cancel the policy and retrieve my stolen funds. Customer Service has been highly unprofessional and cannot seem to answer any of my questions on how they got access to my bank account And why I am being charged after my premium was already paid. still till this day they are trying to take money out of my account which has frozen my whole bank account. I am a disabled single mother with 10 year old twins and this company has bankrupt my family.
      Read More

      Customer Reviews

      65 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Ramdas P

      1 star

      07/17/2024

      I have home and car insurance from MAPFRE through *** insurance agency. My premium for the year 2023-2024 was 1135.My premium for the year 2024-2025 is $1935. My home insurance premium for the year 2024-2025 increased drastically by $800. That is a 70.5% increase!When I complained to AAA, I was told that this increase is due to inflation (email from ***************************** dated 4.9.2024). I have friends living in ** and **. Their home insurance increased by around $200.Their houses are bigger than mine. The cost of living in ** is higher than in **. My neighbors home insurance has been stable for several years. The inflation rate should be same all over ***. ******* gave me a quote of $1437. This company is ripping off seniors.

      MAPFRE Insurance Response

      07/19/2024

      ******, We apologize for the negative experience with Mapfre. If there is anything we can look into further for you please contact us at ************************************** with your name, policy number and/or claim number, and a brief explanation.Sincerely,Quality Assurance

      Local BBB

      BBB Serving Central and Western MA and Northeastern CT

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