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          Business Profile

          Web Hosting

          InMotion Hosting, Inc.
          BBB accredited business seal
          BBB Accredited BusinessA+Rated by BBB

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          11 Customer Reviews

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          • Bethany S

            01/12/2025

            I have been a customer of ********************** for 3 years. I recently had a lapse on an account and went to renew and discovered they had wiped my website and data off the server. It was not recoverable. Additionally, they mentioned suspending an account which implies that it can be brought back (maybe with a fee) they don't mention that they will wipe it off the server in 30 days. They don't mention that they will remove the subscription from your cancelled history. This means when I logged in to renew several subscriptions I had no idea that the account was still at risk for suspension. I am extremely disappointed. Hours and years of work, data, gone. I understand I have a responsibility but even companies like wix remove the website but save a draft that you can always come back to.

          • George W

            11/25/2024

            Extremely ******************************************** and Poor Customer Support My experience with this ********************** company has been nothing short of a nightmare. The servers are unreliable, with frequent outages that severely impacted our operations. Support wait times are excessively long, and in several instances, my tickets went completely unanswered.Despite paying for a three-year plan, we endured a year of subpar service. When we requested to cancel and asked for a refund for the remaining term, the company flatly refused. This lack of accountability and unwillingness to address valid concerns has forced us to pursue legal action to recover our funds.Their pricing is also above market rates, making the poor service even more unacceptable. I strongly caution anyone considering this company to look elsewhere for hosting services. This has been a deeply frustrating and costly experience.

          • Frank M

            10/29/2024

            Terrible sales and support. After several call to get a new webhost, I signed up with my email and web site, paid by ******. I recieved an email pending from inmotion bvut ****** took the money out of my account.I called ******************** and they are useless, could not find my account even though I received email from them.Basically I can not get a refund as they can not find my account.Every time I call, their version of fixing it is to sell me more ************** should not be in business !!They are theives and do not care about their clientele

          • William D

            08/25/2024

            This company only cares about your money. The dashboard has no way to cancel an active subscription. So, I removed my payment method that was valid (I had 2 on file, one expired, and one active), and only the expired card remained. 2 months later, I noticed a charge on my billing statement. Sure enough, they're STILL BILLING ME.... How can this be, when I removed the active card on file? Literally the only payment method is expired.... So, I emailed support, and even the *** said if the payment method was removed, then there was no way for them to charge me. CLEARLY NOT THE ******* I had to contact support, and have them delete my account and issue refunds. If I could give less than 1 star, I would. I've been doing web consulting and development for quiet some time, and I've never seen a hosting platform do something like this. I'm pretty sure this has to be illegal, right? If a card on file is removed, and recurring billing for the card on file should also be discontinued...

          • Lorraine C

            08/16/2024

            Don't use this hosting company. They won't give you technical support. You wait days to get help and then they never call you back. They use to be better but now they went into ****** and screwed up everything. I've been with them for 10 years and now I'm leaving. They are over loaded and too few tech support.I hate to see a good company fail like this.

          • Ariel B

            07/26/2024

            Worst hosting ever. Website is down every single day and they take up to two hours to reply the chat support.NEVER EVER DEAL WITH THEM. Avoid at all cost.

          • David P

            07/23/2024

            I am a new customer. I moved my host to ********************** two days ago and moved my nameservers to them. I can't ping my domain since then, and the temporary URL they set up didn't work either.I contacted customer service on chat, and after over an hour, they said it's an issue with their server they're working on.I checked today (two days since), and it's still not up, so I recommend you not move your critical domains to them.

          • Sean H

            12/09/2023

            If you have two-factor authentication enabled on your account, dont bother expecting any technical support via chat after hours because they still havent repaired their broken two-factor authentication software. Unfortunately, its not sending the texts it claims to send, when you log in. And, unless you can handle only receiving help via phone only and only during their limited daytime hours on weekdays (no weekends), youre out of luck.

          • St E

            11/10/2023

            I have been a customer of ********************** for over ten years. I have noticed with every contact with customer technical support now results with the 'tech' trying to sell VPS service. They never solve their problems. They never provide decent answers. They always blame 'shared hosting'.

          • Pat C

            02/05/2023

            I've had a number of sites on InMotion for at least 10 years now. My favorite company to deal with. Great tech support. Very responsive. Lots of helpful resources. Highly recommend..

          Customer Review Rating

          1.36/5

          Average of 11 Customer Reviews

          Contact Information

          360 N Pacific Coast Hwy #1055

          El Segundo, CA 90245-4414

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          (888) 321-4678

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          BBB Rating & Accreditation

          BBB accredited businessA+

          Accredited Since: 6/23/2003

          Years in Business: 22

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Rating

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