Business ProfileforHydrobuilder.com

On May 6, 2023, we ordered Botanicare Slide Bench with TriLock Trellis: 4 Foot Width x **** Foot System Length x 20 Inch Height for a total of $4,002.39. Upon delivery, we were not given a packing slip with the number of parts for the tables, and boxes were open/busted. We took photos. Once our room renovation was completed, we started to build the tables, only to realize we were missing parts. On July 2nd, I emailed Hydrobuilder the list of missing parts and indicated we were missing parts for TWO tables, (The instructions do not include the quantity needed, so I expressed we needed the correct quantity for two tables).By July 13th, after over 6 phone calls and numerous emails, we received confirmation that the missing parts would be shipped, only after I mentioned needing to speak to a manager and/or that I was going to report this to BBB. We requested the missing parts be expedited, given the amount of downtime and money this has cost us. They declined to expedite shipping after we said we would pay for it. 'Missing parts' shipped on July 15th.On July 20th, the 'missing parts' arrived. HOWEVER, we only received 1 quantity each of the missing part, Not enough to put together 2 full tables! We have spent over $4,000 on equipment that is completely useless without the missing parts. Hydrobuilder blames the distributor. We are sick to our stomach on the amount of money we've spent, and at this point, lost because our operation (small, family run VT licensed indoor cultivators) is at a complete standstill thanks to Hydrobuilders. All we've been requesting is the missing parts so we can build the tables and no one is able to comprehend or relay this information to the right person. Extremely frustrated and disappointed in the customer service we've received. We have many colleagues in this industry and will be warning others of our experience so they do not encounter the same issues.