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Find a Location

Family Auto of Easley, LLC has 1 locations, listed below.

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    Business ProfileforFamily Auto of Easley, LLC

    Used Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.06/5stars

    Average of 18 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    5 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/30/2013

    Years in Business: 16

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This company offers pre-owned vehicles and warranties on all vehicles sold. They offer buy here-pay here contracts.

    Business Details

    Location of This Business
    7111 Calhoun Memorial Hwy, Easley, SC 29640-3563
    BBB File Opened:
    8/8/2008
    Years in Business:
    16
    Business Started:
    7/14/2008
    Business Incorporated:
    6/5/2008
    Accredited Since:
    7/30/2013
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Roger D. Ezell, Partner
    Contact Information

    Principal

    • Mr. Roger D. Ezell, Partner
    Additional Contact Information

    Fax Numbers

    • (864) 644-2277
      Primary Fax

    Email Addresses

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    9 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/22/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    We signed the loan agreement for this 2011 Camry April 22, 2024. Payments were originally $138 weekly. However within exactly a week we noticed unusual problems with the cranking up of the car followed by a clicking noise. We got the oil changed the very next day as they suggest however it made absolutely no difference in the cars performance or sound.We ended up replacing a crankshaft within the first week of having the vehicle. The following week the car was no longer staying crunk nor were any of the lights working. Which led to believe that the problem was an alternator or battery. We were given the run around by the company for 2 nearly 3 weeks about having a tow truck sent by them to pick up the car. When they finally came and got the car we still had to wait another two weeks until the dealership would provide and new motor to the shop for the vehicle. We got the vehicle back June 20, 2024. The car literally barely made it from the shop. On several occasions I reached out to Liz. I ended up replacing the battery and that didn’t solve a thing either. Which leads back to the original problem the alternator! I make my payments on time as much as possible. I’ve only ever been late on my payments twice. I’m 35 weeks pregnant with a 3 year old and no vehicle. I haven’t been able to drive my car since June 22, 2024. It’s really an inconvenience because I’ve been missing work due to not having a solid transportation system . I just feel like it isn’t fair to expect money out of someone but not keeping up your end of the deal . I have had this car for about 3 months and haven’t even driven it 200 miles. Please please help me .
    Read More

    Customer Reviews

    18 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Bryan G

    1 star

    07/09/2024

    I have a 2006 ****** ***** and headed on the road for maybe a month. Then the transmission went out on it had a whole problem with that getting the tracking number. That’s all I was asking for they told me I was harassing them blah blah blah and ask them for help because I didn’t think it was right. They sold me a truck that had this many problems and then the truck came out of the shop and I even a week later went back into the shop for another problem that I had to pay another hundred dollars for spoke to somebody that they was going to speak to their boss to see if they could help me out with every week going into the shop paying $100 plus the car bill and then get told they can’t do anything about it. They happy that I got my truck back I understand this is a used truck, but I did not realize that I had to fix a big problems as soon as I got to use truck and I’ve talked to the head person at family auto of Easley. I’ll talk to the corporate. and there’s nothing they can do. They can at least meet me halfway the first time it was in the Shop area just asked him could they pay half of the deductible? I got told no some customer service I asked for help and she was supposed to call me back Monday today is July 9 Tuesday I had to call her I got told her we can was hard she didn’t remember even talking to me. So all I’m gonna do from now on his record every phone call that I make into that place or they call me. It’s gonna be recorded from now on and everybody that needs to do the same and I’m probably going to get backlash for this but it is what it is I’m speaking the truth they don’t wanna help I had to get the owner to give me the tracking number to my transmission. I just don’t understand it.

    Local BBB

    BBB of Upstate South Carolina

    BBB Reports On

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