ComplaintsforCredit Union 1

• Initial Complaint

  06/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was never mailed a paper statement with the account balance, payment amount, and due date.I had this loan since the end of April. On my paperwork from the car dealership, there was no CU1 account number.I did not receive a statement in the mail.I knew payment was due June 1st.On June 1st I attempted to call CU1. No answer Cu1 was closed. I attempted to go online, but there was no way to log in without an account number.I called Cu1 on the 1st business day, which was June 3rd and spoke with ***************** this was when I was able to obtain the information I needed Talking with CU1 there is nothing in my account that reflects a statement issued, mailed, or provided to me by **** mail or on the online account services. Nothing. I was directed to "eDocuments", and there is no billing statement on the website. I asked the ******** Service agent, why I did not get a statement, and the answer I received was... possibly after the first payment a statement would be generated.There is nothing on the online services for e-statements or to view an accounting billing statement for a car payment or balance. I am not referring to the loan, but a consumer notice of a billing and payment statement. As a consumer, how do I know, HOW to make a payment and when the due date is for that payment amount? As a consumer, there is a disconnect between providing a consumer with a billing statement and payment. The loan amount or value is $40,696.50 and the payment amount is $667.31.Attached: pg.1 Dashboard, and when you click on "pay" pg.2 which only reflects make a transfer, scheduled, activity, more actions, and pg. 3 the last screenshot is eDocuments. None of these online pages provide a billing statement.

  Business response

  06/14/2024

  Please see the attached letter being sent to ********************.

  Thank you very much.

  ***********************, CEO/President

  Credit Union 1

• Initial Complaint

  01/23/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I had an accident in December of 2022 totalling my vehicle i had purchased from ******** with a Credit Union 1 loan, with the dealer having set up the *** insurance. The car was taken from me at that time, Dec. 22 by ***** after the wreck, I do not understand why, but ***** did wait 6 months to send the check to Credit Union 1, but I stayed in communications the whole time and did as I was instructed ,assured all was well. and I reported everything to both ********, requesting that they activate gap, and the bank who requested I go to the dealer to have the Gap activated in December 22. They expressed that everything was taken care of. *** they say I cancelled my gap insurance in June of 23, thats six months after the accident for one, I never cancelled anything, and that happens to be the same time as Credit Union 1 cashed Geicos check, it makes no sense. ******** of *********, the dealer, now says I hit the wrong button on a website when requesting my auto warranty returned? I do not agree with that ,and if so, with all the reaching out I did, why couldnt they have figured such a small detail as a mistaken box checked on a form hit 6 months after the accident and strikingly exactly as the check came in from GEICO. ******** told me they activated the gap. I do not know why they waited until June nor who cancelled it, I do know ******** had an employee go into the gap account in August and tried to reopen it, and I am saying they are the ones who cancelled the gap in June. But regardless,The accident was in December the year before, so...car was taken by GEICO in December of 22 after the accident.In November 23 I get a call from Credit Union 1 bank stating they want to know my address so they can reposses the car, that has been gone nearly a year and paid off by *****. They threaten legal action. I contact everyone again and am ignored and given runabouts. *** I am being taken to small claims court for a repossesion, thats false, the car was totalled. thanks

  Business response

  02/01/2024

  Please see the attached response to ************** regarding her complaint.

  Please let me know if you have any further questions.

  Sincerely,

  ***********************
  CEO/President
  Credit Union 1

  Customer response

  02/01/2024

   
  Complaint: 21184869
  
  I am rejecting this response because: This is not an accurate representation of the issue nor the timeline, I suggest the *** look deeper. I have been in steady contact since the car was totalled in December of 22, and the vehicle was never repossessed, it was totaled and paid for in full by Geico and Swickards(dealer) nor the Gap nor Credit Union 1s timeline matches the events. I had Gap and was in steady communications with both ******** and Credit Union 1 about this until I was assured it was taken care of and called again in August, and it was finished. Until November when your bank employees called me a liar and said they were coming to take a car I had not had for near a year...Look Deeper please. 

  as well, never was any letters nor requests for anything ever sent to me, messages nor mail. I reached out from December through June, I contacted everyone after November when your unfounded threats began.

  As well, you were paid out by ***** in May 23 and you waited until late June, did that mess up the Gap? Did your company make a mistake and is passing it onto the customer here? It looks and feels that way
  
  Sincerely,
  
  *****************************

  Customer response

  02/02/2024

  It seems to me that this is a procedural mistake made between these companies that they never resolved even though they related to me for months that it was being worked on and didnt seem to be a huge issue. It is obvious that the car was totaled in December of 22 and not defaulted on, I held Gap until June of 23 for some reason even though the car was totalled in December, none of this makes sense, even Swickards, the dealer, attempts on their own in my name to activate and de activate the Gap thru June and August seems odd to me, the car was paid off in May and Gap should have been activated as it was told me by ******** that it was. ***** took the vehicle for inspection in December 22 when the accident happened and paid it off fully by May23. I requested and paid for the Gap starting in December of 22, then discussed it again in June and July and August with both the dealer , ********, and Credit union one. Then in November they threaten me and act as if I stole the car and they say they are coming to my house to take it? I communicated with the bank and did all things asked of me at that time and reached out ad was assured they were looking into it. Then they illegally credit reported on me that my car was repossed. The vehicle left my possesion in December of 22, as far as I was concerned the vehicle was gone, it was totalled and I declared it to all parties and was assured several times that this was resolved, but it kept coming up. Now ******** says the Gap was closed due to full total, but they never paid. I have never gotten anything from the ************ ******** didnt even want me to communicate with them, saying itt would double the issue and make it complicated. This needs to be resolved. I am 23 years old and before this incident my credit was in the 700s and they have sytematically ruined it, I need that fixed in any resolution offered. I will attach the Geico paper they sent me.

  *****************************

  Customer response

  02/15/2024

  I have resolved this situation with Credit Union 1 to my satisfaction.

  thank you

  *****************************

• Initial Complaint

  01/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This bank has made it difficult to pay my loan through online transfers. Because of a dilinquincy on a loan. I called and asked for this transfer block be removed to pay it and they said no problem. Well wasnt able to make payment. Then I emailed and called multiple other times. No solutions. No help. Said they have the right to do so because I signed the loan agreement. No where on the loan does it say they can do that and I confronted them. Then they got mad and when asked to speak to a manager I was put in hold for 10 minutes before I hung up.

  Business response

  01/23/2024

  To Whom It May ****************** recently received a notice from the Better Business Bureau that Mr. Kodi Straight filed a complaint regarding the ability to make online payments and his delinquent loan. The BBB complaint ID for this case is ********.
  
  Attached is the written response sent to Mr. ******** on January 23, 2023.
  
  If you have further concerns or would like to request more information,please feel welcome to contact me directly any time.
  
  Sincerely,
  
  ***********************
  President/CEO
  **************

• Initial Complaint

  09/20/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On May 8th 2023 I spoke to ********************** and paid Credit Union 1 a total of $17,677. This amount was the total balances on both my credit card (closed/charged off), my unsecured loan (closed/charged off), and it also paid $2500 towards my auto loan. I know that it can take ***** days for credit reports to be updated, so I actually waited until August before I called CU1 to follow up and ask why both closed accounts were still showing the full balance amounts as charged off. At first they were asking if Im calling in reference to my credit card with $300 balance. I advised I have no unsecured balance with them, I paid them all off 3 mos ago It took several days for anyone to be able to figure out what was going on, at which point I was told that they were going to put in the request for the balances to be updated and a member services representative would call me back to explain everything. Of course, nobody ever called me back, so weeks later after my credit report still was not updated, I called Jocilen directly and asked what was going on. She explained that my payoffs werent reported to the credit bureaus until I called in august because of an issue with a system change. The system change also incorrectly accrued $399 of interest on the closed credit card, but they dont charge interest on closed accounts, so this issue would be fixed. I advised her that at this point they were violating my rights under the ****** at which point she transfers me to her supervisor who stated she doesnt think that to be the case & that she is resubmitting the request to the credit bureaus. A few days later, the balances were updated, however, my credit card remains the incorrect balance of $399 on the credit card. I have emailed to follow up with ******* twice (once on August 23rd & again on August 25th) on this with no response. PLEASE HELP!!!

  Business response

  10/05/2023

  To Whom It May ****************** recently received notice from the Better Business Bureau that Ms. ***********;********** filed a complaint regarding the status of her Credit Union 1 account. The ******************** complaint ID for this case is ********.
  
  Attached is the written response sent to ************************ on October 5, 2023.
  
  If you have further concerns or would like to request more information, please feel welcome to contact me directly any time.
  
  Sincerely,
  
  ***********************
  President/CEO
  **************

  Customer response

  10/09/2023

  Complaint: 20631019
  
  I am rejecting this response because my credit report still has not been updated. Its been 5 months since these unsecured accounts totaling almost $20K were paid off, and I am still reflecting a $399 balance that I was told I dont owe. 
  
  Sincerely,
  
  *********************************

  Business response

  10/30/2023

  October 30, 2023
  
  To Whom It May ****************** recently received a second notice from the Better Business Bureau that Ms. Kaylee ********** needed more information regarding the status of her Credit Union 1 account. The ******************** complaint ID for this case is ********.
  
  Attached is the written response sent to ************************ on October 30, 2023.
  
  If you have further concerns or would like to request more information, please feel welcome to contact me directly any time.
  
  Sincerely,
  
  ***********************
  President/CEO
  **************

  Customer response

  10/30/2023

  Complaint: 20631019
  
  Mark,

  I am rejecting this response because my credit reports with Transunion and Equifax are still reflecting an incorrect balance of $399 as of today.

   

  I hate you (clearly) see this situation as not your problem, and think I need to figure it out myself with the bureaus, however, the issue remains that I paid the account in full in MAY (and advised I intended to PAY OFF the account in full. In no way is it my fault, nor should it be my problem, that this interest was added incorrectly. I followed up with your team multiple times over the past three months begging to get the account balanced updated, this dispute and problem clearly has not been treated with the urgency nor seriousness it deserves from the very first time I called after waiting 90 days and my balance not updating at all.
  

  The issue remains that Credit Union 1 dropped the ball, and is still dropping the ball, on Properly reporting my account balance that was paid nearly six months ago. I sold my home in order to pay off my debts, which I did. However I am unjustifiably still showing a balance on this charged off account that I have actually rectified. 
  

  much less importantly, I would like to mention I find it highly unprofessional to upload your response in the form of a letter labeled as upset about Credit report and late fees ???????

  *********************************

  Business response

  11/07/2023

  To Whom It May ****************** recently received a third notice from the Better Business Bureau that Ms. Kaylee ********** needed more information regarding the status of her Credit Union 1 account. The ******************** complaint ID for this case is ********.
  
  Attached is the written response sent to ************************ on November 7, 2023.
  
  If you have further concerns or would like to request more information, please feel welcome to contact me directly any time.
  
  Sincerely,
  
  ***********************
  President/CEO
  **************

   

• Initial Complaint

  04/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Cu1.org still can't access my account. The verification code doesn't come to my phone or when it does the previous screen has expired. Does CU1 know what I'm trying to do? Yes, access my account to be a responsible consumer. Again, I asked about 5 times at the branch to have my account fixed. Please have cu1 correct.! They are CAUSING SPECIFIC DAMAGE!!!!*************************

  Business response

  04/17/2023

  April 17, 2023
  
  To Whom It May ****************** recently received notice from the Better Business Bureau that ************** filed a complaint regarding the status of his Credit Union 1 account. The BBB complaint ID for this case is ********.
  
  Attached is the written response sent to ************** on April 8, 2023.
  
  If you have further concerns or would like to request more information, please feel welcome to contact me directly any time.
  
  Sincerely,
  
  ***********************
  President/CEO
  **************

  Customer response

  04/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  I am going to finalize this as resolved however I'm still not able to access the **** I received a certified letter from *********************** that all account problems have been resolved on Saturday.  Monday morning 9:03 am I was not able to access the **** I wrote ***************** Monday morning. As well 4 days later I was not able to access *********** ATM or drive up. The account is not accessible.
  
  So yes, the lack of access has caused damage to me financially. 
  
  This complaint is resolved. I'll be using a different credit union. Thank you. 
  
  *************************;
  
  I will be depositing money into ****** *** for overdraft protection resources for ***** Fargo and do not need the Credit Union 1 ATM services. 
  
  I overdrew ***** Fargo because I was not able to access Credit Union 1 ATM for a Citi card payment and for $40 for a haircut. 
  

  
  

  
  Sincerely,
  
  *************************

• Initial Complaint

  01/12/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Made an agreement for a fee to be paid to put accounts into fully active status that has been being processed for the last year , I contacted cu1 , member services is telling me I will not be able to access or get the results of the original agreement , due to an offer I was never notified of , I do have the amount i and management had spoke of and now I feeel like Im being put on the back burner with a complete disregard for the good faith standing we had established prior to this last individual who has no clue about the process of elimination its taken to get to this point ! So if we could finalize these accounts by today would be sufficient to our agreement priorly agreed upon ! And get both of us back on track as a loyal member and a loyal bank with good faith !!

  Business response

  01/23/2023

  Good afternoon,

  Please see the attached letter sent certified to the complainant. 

  Thank you.

  ***********************

  President/CEO

  Credit Union 1

• Initial Complaint

  04/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have purchased my first vehicle on a loan with CU1 with extra warranty that the vehicle wasnt covered because the vehicle had an aftermarket lift kit on it that the bank was aware of and I was responsible for paying for the warranty that didnt cover the vehicle anyway 24 day later the truck broke down on me and my family the cv axel broke and was unsafe to drive brought it to Alaska sales and service and they said it was unsafe to drive and needed to be repaired the warranty didnt cover so it was an out of pocket of over $600 of repairs I got the truck back called CU1 and had to pay my monthly payment on a vehicle I am unable to drive Two months later same thing happened I broke down again the CV axel snapped again had to pay for a Tow and towed to the repair shop and reached out letting the bank know that the truck is broke down again the CV Axel broke and Im unable to get my children around I had to pay for the repairs again it cost almost $1700 And I have to keep full coverage insurance on the truck as well about a month 1/2 goes by and the truck CV axel did the same thing after paying my truck payments and reaching out to the bank letting them know what been going on still having to pay my payments and so on and so forth it happened every 2 months the same thing $95 each tow $1700 each cv axel repair this has been going on for 5 years with a truck I cant drive that I have paid over $17000 on and theres nothing no one will do about it how can i be left with paying on a loan a truck that I cant drive that is parked and I cant use for my Family.. please help me anyone in there right mind if this happened to them they would want a vehicle that they could drive for there family that was safe and wasnt always broke down because the vehicle came with a broken lift kit and the CV Axels were always breaking and didnt have any tail lights that worked since I started paying on it because wiring issues Please help me do something about this issue God Bless

  Business response

  04/04/2022

  Credit Union 1 has researched this complaint and we do not have a member on our system matching the Customer Information in complaint #********.
  
  Customer Information: ********************************* ********************************************************** Daytime Phone: (907) 521-5727E-mail: **********************
  
  We notice ****************** lives in ******, and there is another (separate) Credit Union 1 in ****** that we (Credit Union 1 ********) often get confused with. Perhaps her complaint is with Credit Union 1 ****** (https://www.cu1.org/) which has no affiliation with Credit Union 1 ********.

  Customer response

  04/05/2022

   I am rejecting this response because:
  
  Yes Im reaching out to the Credit Union 1 in ****** 

  Business response

  04/15/2022

  To Whom It May ****************** recently received notice from the Better Business Bureau that ****************** filed a complaint regarding the status of her loan for a vehicle in disrepair. The BBB complaint ID for this case is ********.
  
  Attached is the written response sent to ****************** on April 15, 2022.
  
  If you have further concerns or would like to request more information, please feel welcome to contact us directly any time.
  
  Sincerely,
  
  ***********************
  Interim President/CEO and Chief Technology Officer
  **************

• Initial Complaint

  03/12/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Credit union 1 has completely went down hill over the years and it's been nothing but disrespectful staff and management. My husband and I were approved for a truck loan in Feb 2021 I was the cosigner but we decided to pass because cu1 wanted an outrageous interest rate. Went went else where and got a different truck. Then in June 2021 I wanted a bigger truck then my canyon so I found one and they ran us and at first we were both on the approval from cu 1 but came time to sign and I was nowhere on the papers I was told cu1 wouldn't allow me on it I couldn't figure it out since my credit was way better in June then it was in Feb. So my husband signed the loan papers for my new truck a 2016 **** f150 my payments were $792 a month which was **** near my whole disability check. We went into cu1 after we bought it because we were told by the dealership that they would be able to add me to the loan well went to cu1 and got a ding on my credit because they ran it 2 more times and I have an outstanding balance on an old checking account of $58 which I paid and they still denied me on the loan so asked about adding me to the title and registration then they said as soon as the account was setup then yes they could. Well my husband has some issues that made him an a** and he wouldn't do it after that. My husband also made false statements to me that he had paid the 2nd truck payment but he actually hadn't. On Feb 22 2022 my husband and I went to cu1 and made a payment and added me to the title and registration they had me sign a power of attorney and everything so I was finally given access to the loan information. On March 2 I received a call from a Brody and he didn't even call me by my correct name but he stated that we needed to refinance the truck in my name because my husband didn't want me to have it. Long story cu1 stole my medication and my belongings after an agreement was made with Brody they have lied and stolen from a disabled person who needs her meds. Scammer

  Business response

  03/22/2022

  To Whom It May ****************** recently received notice from the Better Business Bureau that **************** filed a complaint regarding the status of her former partners loan. The BBB complaint ID for this case is ********.
  
  Attached is the written response sent to **************** on March 22, 2022.
  
  If you have further concerns or would like to request more information, please feel welcome to contact us directly any time.
  
  Sincerely,
  
  *********************************
  Director of Corporate Communications
  Credit Union 1
  **************

  Customer response

  03/22/2022

   
  Complaint: 16888098
  
  I am rejecting this response because:
  
  ****************** is not my former spouse he is my husband. On February 22, 2022 when both ****************** and myself came into the branch to add me to the title and registration ****************** at that time gave permission for me to have full access on the information regarding my 2016 **** f150 that was bought for me. If I was never added then what was the power of attorney paperwork that you had me sign along with the $30 fee to add me? Shortly after we purchased the **** we came into the bank to add me to the loan, the finance manager had spoken with the manager of the branch and informed him to send us in and they would add me, but we came in and I paid a so called past due balance that I had on a previous account from years back and you still denied me even though my credit was better that time then it was in Feb 2021 when you approve me and ***************** for a new **** ranger which we declined because you rapped us on the interest rate. I do believe my fixed income as I am 100% disabled is why credit union one is discriminating against me. Not one story told by credit union 1 matches up and the story changes everytime I call you out on a lie. ****************** said you have not asked him once to have permission to speak with me even though you say that's what you needed. Brody claimed ****************** came into the branch and said to repo my truck because he didn't want me to have it anymore, which ****************** said he never said that. Then when ****************** and I make an arrangement with Brody regard a financial hardship everything agreed upon was a lie when you took my truck 6 hours later for being behind $470 which isn't even a full truck payment. With ****************** jeep he was behind 2 months but yet you report that the payments are current no past due because you put everything on my truck. When told he had no legal right due to default judgment granted against ****************** in a legal seperation you shut the door on me and start claiming a bunch of bogus stuff. I do have a video of the mistreatment and lies when I came into the branch on March 3rd. I also jave the credit report. Credit union 1 is scamming and taking advantage of disabled Americans! To this day credit union 1 is still in possession of my stolen property that was inside my truck including my medication which is a life saving me and my service dog paperwork among more things, plus my husband's wedding ring and among God knows what else was in the jeep when you stole that considering he was supposedly current according to what you are reporting. You give a guy's name of **** not tow company name and say to call him he may or may not have our property well after several messages to him he still has yet to return a phone call. That is very unprofessional on credit union 1 part and by far the worst treatment by a credit union ever. You have went down hill the last 5 years and it is sad since you are so called for your member but in reality your about the money and the discrimination!Sincerely,
  
  *****************************

  Business response

  03/31/2022

  March 31, 2022
  
  

  To Whom It May ****************** recently received notice from the Better Business Bureau that **************** rejected our response to her complaint regarding the status of her partners loan. The BBB complaint ID for this case is ********.
  
  Attached is the follow-up response sent to **************** on March 31, 2022.
  
  If you have further concerns or would like to request more information, please feel welcome to contact us directly any time.
  
  Sincerely,
  
  ***********************
  Interim President/CEO and Chief Technology Officer
  **************

  Customer response

  04/05/2022

   
  Complaint: 16888098
  
  I am rejecting this response because: again you don't listen. I have been very patient with your scamming discriminating ways for a long long time, but it is time that somebody stands up. Like I said previously, my income had never changed from the point you approved both me and my husband ****************** in February 2021 and when you denied me and my husband on a loan in June 2021. The fact that the branch manager or whoever spoke with the finance department at the dealership and assured him that I could be added to the loan that we just needed to come speak to this one person. And nobody else.  You were fully aware that this truck was purchased as my vehicle and I was the one making the outrageous payments. The fact that credit union 1 wouldn't add me to the title and registration shortly after we purchased the truck because you guys didn't have it all together on the loan is not my fault and it is not my fault you are discriminating me because of my fixed income status. My truck was purchased for me because ****************** had a mental health issue in Jan ************************************************** a 2020 Buick encore that he traded in for that pos jeep that he didn't even fit in.  

  
  

  You claim because of mistreatment is why the authorization was revoked but I didn't mistreat you at all until you kept getting caught and called out on your lies, the biggest one being oh we need to speak to ****************** and get an ok from him, which he says you never even called and asked him. Mind you I do have it recorded. 

  
  

  When my husband contacted this **** character it took 2 days before he finally answer the phone no professionally and claimed he didn't have my truck to call the dealer auto auction. When they were called they said **** could get the belonging out of the truck. Now I have been in the automotive industry my whole life and I know when a vehicle goes to auction they are not allowed to clean it out, that it goes to auction as they recieve it. You cannot steal somebody's personal belonging from a repo they are not your personal property just the vehicle. **** contacted a few days later to claim that my truck had already been detailed and cleaned for the auction which I know for a fact it wasn't. I know for a fact that my truck has already been sold and what it sold for but yet it's still in my husband's name and being driven around anchorage. As for that pos jeep he also had reposted that was well over 2 months behind but yet you report it as current never missed a payment it has still not been to the auction block yet, why is that? There is no insurance on those vehicles as I removed it instantly why am I going to insure a vehicle that was illegally stolen from me? I guess you don't understand the pain you have caused and the headache you continue to cause causing my ptsd to flare up but then again you don't care about your members you continue to discriminate against my fixed income. See if I was only a cosigner or ****************** was only a CO signer on the truck that would mean total we had more income than separately so how can you put it as the debt to income ratio was too high when actually it wasn't and would be higher with just him on it.  

  
  

  So you need to face you got called out on your discriminating scamming ways and you think you'll be able to lie your way out of it, but I'm alot smarter that you think and I do my research and I know that we are still in a declared disaster as well due to the bogus pandemic, there are multiple laws that you have broken and if I wasn't in class right now I would quote those for you, but don't have time maybe you should have your legal department look it up. Hippa laws have been broken, among many other things including discrimination. How would you feel and react if some bank repos your vehicle after making an agreement with you 6 hours before hand to save the vehicle from repo and the bank turns out they lied and everything from there mouth was bogus and they come steal your truck anyways? 

  
  

  $470 was past due on my truck not even a full months payment behind. The jeep was 2 almost 3 months behind but you take mine and u claimed it was because ****************** came into the branch and said to come take my truck because he didn't want me to have it anymore.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  11/24/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have a recreational vehicle loan from Credit Union 1. After providing them proof of insurance; they 2 weeks later charged my account $629.00 that was not owed or founded. This was added to a $16,100 balance. Placing my loan balance far above the actual correct balance. Credit Union 1 refused to fixt the Balance issue for 30 days or more; My loan accrued interest daily; I was charged daily for a month for an incorrect balance. It has been 6 to 7 weeks now CU1 has refunded the moneys taken equaling the $629.00 but have not returned the interest they gained on a daily bases for the incorrect balance; in short CU1 made a mistake and I am paying extra interest because of their mistake; I would like the daily interest charged, above what interest should have been charged at the correct balance; to be returned.

  Business response

  12/03/2021

  December 3, 2021

  
  
  To Whom It May Concern,
  
  We recently received notice from the Better Business Bureau that Mr. ******** filed a complaint regarding the status of his Credit Union 1 account. The BBB complaint ID for this case is ********.
  
  Attached are records of our communication as well as the written response sent to Mr. ******** on December 2, 2021.
  
  If you have further concerns or would like to request more information, please feel welcome to contact me directly any time.
  
  Sincerely,
  
  James W
  President/CEO
  
  

  Customer response

  12/06/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******** That is the resolution I was looking for thank you for you time. This loan is now closed and I am satisfied with the resolution.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩