Complaints

This profile includes complaints for Ready Restoration, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ready Restoration, Inc.

  100 Corporate Woods Cir Alabaster, AL 35007-4855

  
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  Ready Restoration, Inc.

  2969 Pelham Pkwy Ste 0 Pelham, AL 35124-1795

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ready Restoration was hired to do mitigation and restoration to our home. They did the mitigation part, but didn't do the restoration part. The reason why I don't know. But after being in a hotel for 2 1/2 months, from April to July, the only answer I received was that the invoice hadn't been approved. I tried calling all of May and June to get the situation resolved. But the person who I was dealing with wouldn't answer my calls or call me back. I finally had to ********* some contractors to get our home restored. I couldn't understand why I was not getting these people to understand that our house needed to be put back together. There was no urgency and didn't give a c*** about answering my calls or questions. The secretary would say that she would call or text ***** to call me. I haven't spoken to him since April 27th.

  

  Business Response

  Date: 12/23/2024

  We were called out to Miss Blakeys house for a broken freshwater supply line leak in the slab in her kitchen. We arrived at the home on 4/9/24. The claim was filed that day with a date of loss being March 29, 2024. We met her insurance adjuster on 4/15/2024 and while we were at her home, she informed us that she had a second leak. Her second leak required us to call American leak detection, schedule them to come out and locate the leak, and then have a plumber make the repair. The second claim was submitted on April 22 of 2024 after leak detection had been performed. Due to multiple leaks in the same home the mitigation time took significantly longer than it would on a single claim. The first leak had been fixed and we had to go through a process to determine the location of the second leak. The second leak was located on April 25 of 2024 and the repair was made the next day. We began mitigation on April 26 of 2024 the mitigation included, tearing out all wet materials and placing drying equipment to remove the remainder of the water From both leaks in the house. That process takes roughly 7 days. Once the mitigation was complete. Our office began work on writing two separate rebuild estimates and two separate mitigation estimates because she had multiple claims at the same time. The estimates were sent promptly to her insurance company for review. That review process took several weeks due to the complexity of her water leak situation. The day that we were able to get approval from her insurance company on both claims, Miss ******* contacted **** *** with Ready Restoration and told her that she would be choosing a different contractor due to the delay delays. From the date of the first claim to the date of approval by the insurance company only two months had passed. That is well within the average timeline for estimating and approval by an insurance company. Miss ******* never gave us the opportunity to begin work, rebuilding her home. It is important to know that during The claims process, Miss ******* opted to stay in a hotel that was paid for by her insurance company. **** *** from Ready Restoration was in contact throughout the claims process with Miss *******. As a company we would have gladly and expeditiously helped Miss ******* complete her project. She was the one who chose to break contract on the date that the insurance company approved both of her claims. We could have held Miss ******* to the contract which she signed but, we chose to let her out of the contract in an attempt to make her happy. Per our contract with Miss *******, as she had waited until our estimates for her insurance company were approved. We could have charged her a 7 1/2% fee for our services and getting her estimates approved. That fee would have been charged individually on each claim that we were able to get approved. in an act of good faith and in an attempt to make Miss ******* happy we did not charge her those fees, even though we were well with our right. Immediately after releasing Miss ******* from the contract that she had signed she went on multiple websites and left bad reviews for our company along with contacting the Better Business Bureau. Ready Restoration believes that it acted in good faith and made every attempt to appease Miss *******.