Business ProfileforJimmy Smith Buick - GMC

Took my vehicle to this dealership to have my vehicle inspected because i was getting loud vibrations and noise from the truck and it was also pulling to the right. The guy from the service center came out and immediatly seen my front tires were worn and advised it was out of alignment and need to be serviced. I created an appointment for the alignment to be done and when my wife picked it up they told her nothing was wrong and rotated the tires and told her if i'm pulling a camper or trailer it was lifting the front tires up causing my tires to wear on the inside and this was normal and should reoccur again. (this makes no sense and was the dumbest thing i have ever heard). After a month my tires that had no wear on them started to do the same thing with my front tires so now all four tires are showing inner wearing so definitely an alignment issue so i went to a different dealer and they confirmed the alignment was way out and needed to be fixed and took my truck to the ******** to get the alignment fixed and the mechanic showed me under the truck how bad it was and that it had never been aligned and they he seen no proof that it was even checked and fixed it and gave me the spec sheet to go back to the original GMC dealer and show them, he said this was months of damage. At this point i feel they owed me for the alignment and tires that needed to be replaced. I called the dealer and the service manager argued and said nothing was wrong and they wouldnt do anything so i drove there and spoke to the manager and she told me it was in the green when checked and nothing would be done and would not give me a district manager and instead gave me GM Customer Support. Continued to tell me it was not out of alignment and my camper or trailer was causing my tires to wear even though i had a distribution hitch and havent pulled my trailer since i first got this trucks oil change 5 months back before this issue. I'm very angry they wont awknolege they are wrong about it