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Find a Location

Car-Mart of Athens has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Car-Mart of Athens

      823 US Highway 72 W Athens, AL 35611-4215

    • Car-Mart of Athens

      904 Us Highway 72 E Athens, AL 35611-4318

    Business ProfileforCar-Mart of Athens

    Used Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Products & Services

    This company offers the sale of pre-owned vehicles.

    Business Details

    This is a multi-location business.

    Find a Location

    Car-Mart of Athens has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Car-Mart of Athens

        823 US Highway 72 W Athens, AL 35611-4215

      • Car-Mart of Athens

        904 Us Highway 72 E Athens, AL 35611-4318

      Location of This Business
      823 US Highway 72 W, Athens, AL 35611-4215
      BBB File Opened:
      1/23/2009
      Years in Business:
      43
      Business Started:
      8/1/1981
      Business Started Locally:
      1/3/2008
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 081865 for this business, issued by Athens City Business License

      These agencies may include:

      Athens City Business License

      200 W Hobbs St

      Athens AL 35611

      (256) 233-8003

      https://ci.athens.al.us

      Type of Entity:
      Corporation
      Business Management
      • MaShonda Ayers, Manager
      Contact Information

      Principal

      • MaShonda Ayers, Manager

      Customer Contact

      • MaShonda Ayers, Manager

      Industry Tip

      BBB Tip: Buying a used car

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/16/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      These people are xxxxxx AND xxxxx. On April 13 I was in involved in a minor car accident which resulted in me not being able to drive my car. Later than afternoon I had it towed to Americas Car Mart because I thought that was the SAFEST PLACE, it arrived at 4:09 pm and they called and confirmed with me that it had arrived. Fast forward to May 10 I received my car back and EVERYTHING was missing including my kids booster seats, my floor mats, steering wheel cover, and even all of my leasing paper work and my license plate. ******************** Car Mart has been incorporative this entire process. The GENERAL MANAGER *********************** is one of the most unprofessional people Ive ever spoken to. She has lied about numerous things including the mysterious disappearance of their camera footage and not being there when my car arrived even though one of the employees called and confirmed that it did. I was also told by another employee that someone may have thought the car was totaled and my property could be locked in a room at their dealership. This gives me no other reason than to think they were responsible for this whether it was stolen or thrown away by THEM. This is one of the most difficult situations Ive ever experienced dealing with a dealership they wont even admit theyre at fault for this situation but rather lie and gaslight me. If you are in looks for a car DONT GO HERE because as soon as they mess up they wont fix it.

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Percy G

      1 star

      06/01/2024

      All I have to say is never will I go to them again a day in my life the have some illegal stuff going on like really my car was so bad to the point me and my 5 year old nephew almost had a accident first day of purchasing reported back to them they was suppose to fix the problem then my truck started doing alot of stuff was told by other mechanics that they used junk yard parts then my transmission started acting up so called replaced it but literally still doing the same thing not only that I had the right to change vehicles if I was not satisfied within my time frame found out from there tow driver that they fired everyone and went under new management because they was sending people vehicles to get repaired and they was not actually fixing them also was getting bonuses for things that was not getting done they really need to be investigated seriously I am paying way to much for a vehicle that isn't worth it almost $20,000 for a 2011 Buick enclave cxl is outrageous I come here today tell it be known I will be taking legal action soon that is unacceptable for them to be doing what they are doing and they need to be held accountable y'all are robbing people of there money and that's not right I'm not trying to go to jail but i will for playing with my money and time something has to be done about this literally and I'm still paying on this peace of c*** can't they refuse to let me trade I have had it for a year and some months now I wasn't satisfied when I first got it they basically stuck me with the truck and made it seem like there was nothing they could do so here I am trying to get rid of it because I should not be spending my hard earned money some piece of junk and got me paying for the car like it's brand new y'all plaid me for the last time and I'm fed up at this point y'all need to be thoroughly investigated y'all are wrong in so many ways as I company in whole y'all should be ashamed to even want to work for them get it together please and I mean quick

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      BBB serving North Alabama

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