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Business Profile

Online Shopping

Annie Cloth

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    Complaints generally allege delivery and product quality concerns. Specifically, several complaints on file with BBB allege that products have been paid for but not received. In some cases, consumers report that when their order was received, it did not contain all of the items purchased. Other consumers have indicated they are dissatisfied with the quality of the clothing received and are having difficulty returning the products or receiving a refund.

    BBB noted that the company lists an address in Hong Kong for their company and does not list an address for returning items. Previously the company listed an address in the United Kingdom.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/07/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a shirt that was advertised to be 100% cotton on their website. When I received it I noticed the poor quality of the material and then the tag reads Polyester. the shirt is 100 percent polyester. Then I followed the instructions to return it and their website page is defective! it does not let me process the return

  • Initial Complaint

    Date:09/01/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trying to return a few items that did not fit. They make it extremely hard to try to return things. First of all, you can't read the receipt because it's too faint and too small. Second, there's no way to get in contact with them via phone to explain the problem. Third after I put in the order number and email it said email an order number does not match. So how do you return the item when you can't resolve any of the above. You're stuck with the product. It doesn't fit very poor customer service.

    Customer Answer

    Date: 09/01/2023

    The value of the 6 items that were to small, total 79.00

     

  • Initial Complaint

    Date:08/16/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried to return a product to Annie cloth. I have tried to chat with them. I keep telling them that there is no where to find a tracking number. They just respond to me telling me to enter a tracking number. I feel they do not let you have it because they are scamming you. I can’t get anywhere with them. When I try to chat with them and tell them, I can’t find the tracking number. I get a stupid response. I spent $25 for nothing. The top I bought was huge and the sizing is not correct. They just keep sending me the same message. They tell me that they have responded to me through email then when I go to email it’s the same old thing. They want my tracking number and it’s nowhere to be found.

  • Initial Complaint

    Date:04/25/2023

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted the company and they ASSURED me they would stop sending unsolicited emails. They have not -- received another today.

  • Initial Complaint

    Date:04/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2023: *** - Placed order (merch + shipping = $69.38* *** - received Order #/delivery date **** *** - requested tracking information **** - co. notified me items were shipping from CHINA **** - received delivery. ITEMS were NOT as described/NOT as pictured. Tried to file "Request for Return" authorization on website. PROCESS FAILED! Would NOT accept the the order number! Notified co. of website failure / requested return auth and return address **** - co. replied: go to WEBSITE to file request for return authorization! Added: "FYI: We do not accept the returned item(s) that were sent back by customers directly without our authorization and no refund will be issued if customers don't act accordingly." DELAYING/STALLING TACTIC, in my opinion. I contacted ****** to assist me in this process ***** Filed dispute with ****** for full refund ****- co. said they are confused! ("We have a little confused about your question. Could you please tell us more information regarding your request so that we can check and handle the issue for you?") ANOTHER DELAYING/STALLING TACTIC, in my opinion **** - via ******, co. offered FULL REFUND of all costs ($69.38) IF and WHEN I ship the merch to CHINA AT MY EXPENSE! (This was FIRST time I was notified returns must be SHIPPED TO CHINA! (Nothing in the purchasing process indicated the company was in CHINA nor that returns had to be sent to CHINA! If I knew, I would never have made the purchase in the first place, due to cost! ****- sent email to company challenging their offer, since the merchandise they sent me was NOT what I ordered and that was not my fault or error, but their MISREPRESENTATION of their merchandise! Requested postage-paid label to return merch. ***** co. replied- refused to offer pre-paid mailing label and offered to return only 50% of price of the dresses ($27.20) and don't return the merchandise. *** - notified co. I accepted *** - ****** refunded only the $27.20 (of $69.38 that it cost me!)

  • Initial Complaint

    Date:03/10/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a blouse on February 27 and have not received this item. Where is my order?

  • Initial Complaint

    Date:01/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 5 blouses for my wife for Christmas. They were all too small and I wanted to exchange them. I was told they only have a 30 day return policy. I didn’t want to return them, I was willing to exchange them ! I received my order on October **** 2022. The order number is ******************  Now I would like to get my money back !

  • Initial Complaint

    Date:10/29/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received extremely poor quality items and then was informed about the return center being located in China. My items were shipped from the US with **** shipping. I was offered 15% as compensation for the horrible quality but even finding out about the returns took a whole day. I can't imagine how long or the work involved to get a 15% refund. Not worth it. I just thought others should be informed. Clothes are sewn strangely, so they choke or twist and the fabric is the cheapest. The photos on their website are photoshopped to give dimension to cheap flat fabrics. For instance, a plain nylon print looks like cut out pieces sewn on denim but it's just a plain thin polyester print.

  • Initial Complaint

    Date:05/30/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    purchased on line from AnnieCloth.com clothes took a long time to arrive and did not work for me - I have been trying to return the items but they do not communicate back. order placed ******* received order *****BXXXXXXXX. Amount $144. said I would get authorization via email within 48 hours but it did not come.

  • Initial Complaint

    Date:05/24/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered three blouses from Annie Cloth. I have received only two of them but have been charged for three. I ordered Small and they are huge - way too big. I want to return them but I can't get a return address to send them to.

Annie Cloth is NOT a BBB Accredited Business.

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