Complaints
This profile includes complaints for Regions Financial Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,007 total complaints in the last 3 years.
- 326 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a member of Regions Bank for many years and I occasionally wish to make an inquiry via my PC as I do not handle any type of business over the telephone.However, there is no way to send a message to regions via the PC.Regions has several places where they state "use message me" but never states where to find this 'invisible' message me **********, April 29, 2025, a former Regions worker informed that there is no way to reach 'message me' on a PC, that it is all a runaround (lie) and it is only available on the telephone. Why is Regions deceiving their customers in this manner?Many questions on ****** about this subject but no one gets an answer from Regions.Why is there no contact link for messages from your PC?Why not inform your customers that 'message me' is only available from your phone?This is causing me to feel very distrustful of continuing to use Regions Bank.
Business Response
Date: 05/08/2025
A letter dated May 8, 2025 was sent addressing the concern. Regions has closed this complaint with an explanation.Initial Complaint
Date:04/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
they chose to send us ail statements on my account i did not ask for it them but they chose to send it us mail charge me 3$v each statement that i had not ask for and notif ceo too **** ****** because this action is illegal and also cfpb compl#******-20321008 and ftc compl#********* and state att generl be contacted tooBusiness Response
Date: 05/07/2025
A letter dated May 7, 2025, was sent to ****** ***** ** addressing their concern. Regions has closed this complaint with monetary relief.Initial Complaint
Date:04/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
One of the Regions Bank put a fraud alert on me in October of 2024, for no reason. I need it removed. I know a manager in one their local banks did it on purpose, for no reason.Business Response
Date: 05/05/2025
A letter dated May 5, 2025, was sent to ******* **** addressing their concern. Regions has closed this complaint with an explanationCustomer Answer
Date: 05/07/2025
Complaint: 23240297
I am rejecting this response because: they didn't send me a letter or a response to my request. The issue is still there.
Sincerely,
******* ****Business Response
Date: 05/09/2025
Regions considers this matter closed.Initial Complaint
Date:04/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Between Feb 28, 2025 and Mar 31, 2025, your ENERBANK USA account balance increased by $309 from $47,139 to $47,****** looks like your balance went up. Your total debt typically factors into your credit score, so it's best to keep it low if you can.Business Response
Date: 05/02/2025
The concerns were addressed during a phone call on April 23, 2025.Initial Complaint
Date:04/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My husband (61yrs) went to the Regions Branch close to our home in *********** this past Friday 4/18/25 to deposit $400 in cash. The end result was the *** took his Debit Card and the cash but no deposit was made into our checking account. He stayed at *** machine while we had a 3 way conversation w/******** in **************** at ********************** *************). The result of this conversation was we would not have our money and would incur overdraft fee's until issue resolved Monday or Tuesday the following week (4/21-4/22/25) we received Claim #********. This leaving us with $20 for Easter weekend and immense stress! I Called Regions this morning Monday 4/21/25 first spoke to ****** who informed me it could take up to 10 days! I asked to speak to a Manager (******) who also informed of the 10 days! All we are left with is the Debit Card that did eventually spit back out of the machine during call with CS and a receipt stating "WE ENCOUNTERED A PROBLEM RETURNING YOUR ITEM(S). PLEASE CONTACT YOUR FINANCIAL INSTITUION!! This is absurd banking and I know for a fact this branch has had issues prior with the *** but usually they shut it down so it is not available to use. When speaking with Manager (******) this morning he couldn't even tell me the progress of my claim. I wanted to know the status. Is it being looked into? We are not wealthy people and struggle daily. I am disabled and get a check once a month that pays our monthly bills. How in the world do we prove a CASH DEPOSIT?? I am really not getting a good feeling about this and Regions has questionable overdraft practices in my opinion. I am not a dumb person I use to handle billing for Hospitals and you should be able to give your customer a status on a claim filed. We are honest people and I am downright scared Regions once again just earned themselves some extra money!!!Business Response
Date: 05/01/2025
A letter dated May 1, 2025, was sent to *** ***** addressing their concern. Regions has closed this complaint with monetary relief.Initial Complaint
Date:04/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is an update of BBB complaint#********BOC81 ID#******** After numerous attempts, Have not been able to contact ***** **********************, custmr satisfaction) regarding a $75 point reward that was in my deceased husband's name. I have sent them a copy of my husband's death certificate, marriage license. Your instructions said I have to reply within 10 business days, and there was no other way to do it on your website.Business Response
Date: 04/29/2025
**** Nelletts concern was addressed during a phone call on April 28, 2025. Regions has closed this complaint with an explanation.Customer Answer
Date: 04/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *******Initial Complaint
Date:04/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We opened a joint account with **********************. We always kept a balance and it was in good standing. One day, we received a check in the mail and could no longer log into our Regions. When contacting the branch, they said they had no information and couldnt provide us more information. We let it go, since we were so confused. Now, we are trying to get a home loan and our realtor suggested Regions, so we started to fill out an application and it got immediately denied. After speaking with the loan officer, she brought up this issue and said it was due to account closure. We havent received any notice or reason as to why this happened. She could not tell us and no one has been in contact.Business Response
Date: 04/29/2025
A letter dated April 29, 2025, was sent to **** ***** addressing their concern. Regions has closed this complaint with an explanation.Initial Complaint
Date:04/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They called me 3 days ago, said I had been hacked & they had to lock my accts. I have spent the majority of 2 business days trying to get this fixed. I need to pay my ********* cant. This stinking bank is too busy blaming each other to help me. They gave me a new debit card, we did a new password for online banking. They gave me new acct numbers on all three accts. I have done every single thing any of them have asked me to do. They put me on hold and hang up. One kept me on the phone 45 minutes and then said he couldnt help me. The branch manger told me I could log in today by 3, but that didnt happen. Then I got a text a little while ago, thanking me for being a new customer. I HAVE BEEN WITH THIS STINKING BANK FOR ALMOST FORTY NINE YEARS. They have wrecked my online ********** cant pay my bills. When I get late charges, I want this sorry excuse for a bank to pay them. Please help me.Business Response
Date: 04/29/2025
Additional time is needed to submit a response to the complaint. Regions response will be forthcoming.Business Response
Date: 05/05/2025
The concerns were addressed during a branch phone call on May 2, 2025.Initial Complaint
Date:04/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
4-11-2025, 11:09 a.m., Contacted Regions Bank in **********, ** regarding the investigation / status of my being the victim of fraud, 4/09/2025 involving two criminals, whom Regions specifically identified when I filed a complaint: ****** ************** ****** who signed the checks. This duo altered checks in the amount of $3,950, including cut/pasting my name and check number which was clearly visible even on a zeroxed copy. I was informed by the local branch, I could not intervene nor speak with anyone at Regions regarding the matter and the Manager would/could not divulge any particulars because (1) I was not the only customer involved in fraud and there was no time line (2) No one customers / employees are allowed to speak to any member of investigations, via email or telephone? At this point, I'm convinced there is no investigation into this clear cut fraud case which was not even reported to the local police even when the criminals were identified. It appears it's all about protection of the criminals' rights, not to determine culpability. In the meantime, I'm forced to wait for some vague response from whomever is deemed in charge of Fraud investigations. Not to mention settling the loss and recovery of my money which was Regions fault by default because they failed to secure my account after I reported it on 4-09-2025 when I became aware of it. Regions "system" and lack of oversight of Fraud detection of mobile banking, (which in my case), the back of the altered checks did not include the special security features, ie., checking account number, the number of the check located to the left, the ****** ORIGINAL DOCUMENT (clearly seen), as well as the microprint lines on the front / back of a real check. At the bottom left of the check should it should state, "Do not cash if any of the discrepancies are noted." Regions Bank "system" and employee(s) failed to detect and freeze this criminal transaction because they released my money to thugs regardless!Customer Answer
Date: 04/11/2025
CynthiaBusiness Response
Date: 04/25/2025
A letter dated April 25, 2025, was sent to ******* **** addressing their concern. Regions has closed this complaint with an explanation.Customer Answer
Date: 04/28/2025
Complaint: 23192788
I am rejecting this response because:
Did not receive any certified letter explaining, providing input, updates of investigation? This underhanded, appalling, atrocious employee behavior is indicative of big business sidestepping critical customer issues that they play a major factor in culpability. There is no concern regarding contingency protocols for identity theft victims. Regions Bank is supposed to maintain quality control & security of my account, not just recklessly release hard earned cash to any criminals and not have any means to circumvent this from happening. On 4-04-2025, Fri., the mgr. & some underling scrutinized a check ($300) Id written for cash, which was the last check I wrote at the (Church St. branch), which gave full access to my account and check writing habits , because who else would know about checks I have yet to use? (5) days, (4-09-2025) later, I get money stolen from my account. Not one so called investigator asked me anything to assist in a case thats critical to me and my financial security. Regions has been on all sorts of consumer blogs, media, etc., about their own recent bad actors. Its so obvious theres complicity and its downplayed because these are ethnic crimes in that community and not given full due diligence. I am familiar with the Patriot Act, FINCEN, and the directives of the Bank Security Act, but Regions failure to address a customers complaint about Identity Theft speaks volumes that this crime perpetuates Domestic Terroism in every form as Regions Corporation sits idily by because this incident happened to an ethnic customer.sp
cas
Sincerely,
C ****Business Response
Date: 05/02/2025
A letter dated April 30, 2025, was sent to ******* **** addressing their concern. Regions has closed this complaint with an explanation.Initial Complaint
Date:04/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We are in the process of selling our house which has a solar panel loan with this bank. Before receiving an offer on our house, I contacted the bank to receive the necessary paperwork for a transfer, to be prepared for when we received an offer on the house. We received an offer and we submitted all paperwork about March 13th; i called to confirm they received it and they did. By March 21st we did had not heard a word, nor did we receive any kind of confirmation of the process progressing so I called again. Someone on their end forgot to click file and all that paperwork had been sitting around for a week for no reason. Each time we have called since then (which is practically every day at this point), nothing has progressed. They have sent the paperwork to the escalation department, and have put an urgent stamp on it each time. I have reminded them that we have a closing date of April 22nd. Not only do all of the workers not have a manager or supervisor, they also have no concept of how long this process might take. Some say 30 days, some say ***** days, some have even said the process will take ***** days after someone has been assigned to our case (its been 30 days with no one being assigned yet). There is no one higher up to talk to, theres no way of contacting the processing group who apparently deals with transfers, and theres no progress. We have less than 2 weeks until our closing and nothing is being done. We already put in an offer for another house, but we need to sell our current house with the solar panels first; and were at risk to lose both deals if this doesnt go through.Business Response
Date: 04/24/2025
The concerns were addressed during a phone call on April 22, 2025. Regions has closed this complaint with non monetary relief.
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