ComplaintsforAlabama Power Company
Electric Companies
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Complaint Details
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Initial Complaint
02/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Alabama Power increased my power bill. This company has been price gouging.Business response
02/15/2024
In reviewing the usage for **************** account,we verified it was in line with the previous years usage at this time. ************** is currently using space heaters to heat the home. We advised her to set her account up so that she could receive daily text messages so that she can monitor her usage based on the amount she wants to be notified of. We also talked about other things she could do to help her save energy in her home.Initial Complaint
02/08/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I requested for my service to be transferred from the place I rented to new property purchased around July of 2023. The development of the property took longer than expected. Over the next few months I requested to delay the transfer each month and retain the service where I was. I completely vacated the rental at the end of October. I put in for the transfer again. When I checked my account online the account at the previous location was designated as closed. On Dec 19th, I was contacted by an APC representative asking to swap the power out of my name into the new residents. Apparently, the power was still on at the rental and I was being billed continuously even though I was no longer there. I told the representative that I had put in for the service to be stopped/transferred. I was told no I didn't and that the power would now be taken out of my name. December 23 the billing on that account ended. I have contacted customer service numerous times, sent emails and explained the situation. There response is I'm going to be held responsible for the bill regardless. Knowing that this company monopolizes the electric service industry in this area, I responded with a request to take the final bill from the deposit I posted previously and issue a refund of the balance remaining. It is now February, I have not had electric service since the end of October and this company more or less refuses to return the balance owed to me, stating that it is scheduled to transfer to the new address. To be *****, I'll pay a deposit when I actually get an indication that service is going to be provided. Service poles have not been set on my property although I signed an easement last summer. I am now considering selling the property. Regardless, they have no right to hold my money. Their policy is to turn off service if payment is not made, they let it go for 2 months at a place I didn't even live anymore. After 5 days the account is completely closed. Except now?Business response
02/15/2024
In July 2023 ******************** requested the service disconnected at ******************* 55 and transferred to the new service at **************** 26. From July through September, we were contacted multiple times to change the date on the disconnect for ********************** The last date we were given was 9-15-23 and service was disconnected on this day. On September 19th, ******************** contacted us and advised she was still using the service at ******************* 55, and we set the service back up in her name. The landlord contacted us numerous times from October-December to see if ******************** had disconnected service from her name. She advised that the tenant was still living at the premise and that she was going through the eviction process. ******************** contacted us on 12-19-23 and requested the service disconnected again at this address. The balance of the refund was not returned to the customer because it was set to transfer to the new service account at *********************** ******************* contacted ** on 2-8-24 and requested that we cancel the request for service at *********************** We have processed the request to refund the remaining balance of the deposit due to the new service request being cancelled.
During this time, our engineering department has left multiple messages to contact them concerning the service at *********************** We were waiting on the customer to contact us to advise us they have completed the work on their part and that they have installed the service pole. As of 2-15-24 the service pole still is not installed.Initial Complaint
01/31/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Inaccurate bills at my business locations..Initial Complaint
01/30/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
The power company is raising the customers bills to an out an rate thats not even. Correct. I dont even use that much eletric hince am never home and nothing is on but wants to charge a 400 a month bill is totally nonsense and somethingneeds to be done about this.Business response
02/05/2024
We have contacted the customer and reviewed the usage on their account. The customers usage is in line with their previous years usage. We provided some energy saving tips as well as advised the downloading of the Alabama Power app where they can track their day-to-day usage with the use of My Power Usage.Initial Complaint
01/30/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I recentlly spoke with an employee with Al Power about my December bill. I was not home and had no lights for Christmas and my bill jumped way up. I was suppose to have someone coming to read my meter but its been a month and no one has showed up or called fed up with being gouged.Business response
02/05/2024
We have contacted the customer and reviewed the usage on their account. The customers usage is in line with their previous years usage. We provided some energy saving tips as well as advised the downloading of the Alabama Power app where they can track their day-to-day usage with the use of My Power Usage.Initial Complaint
01/30/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Power bill continues to sky rocket and we arent using anything more than what we have in the past $600 a month is an absolute joke.Business response
02/09/2024
We have contacted ******************** and discussed his usage that is in line with previous years usage at this time. We advised him of the *** App that would allow him to monitor his usage daily. He also advised he was going to have his units and water heater checked to make sure they are working properly.Initial Complaint
01/29/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I had an unusually high power bill for the last service period of December 13, 2023 to January 16,2024, despite the fact that I did not have lights up for the holiday season. I am 82 years old, live by myself, and not good with computers so I attempted to call the customer service number on the bill, **************, multiple times. The call was declined each time I called because the line was busy. It is unacceptable that there is no way for me to reach a representative to discuss my bill. Please help me to reach them.Business response
02/01/2024
We contacted ************** and talked to her concerning the increase in her bill. ************** does not agree that the lower temperatures and increase in usage due to the heat would cause this increase in the bill. We advised her that we would send her the daily usage break down for her to review showing when the power was used. We apologized for her not being able to get thru to us on the phone due to the increase in calls.Initial Complaint
01/29/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
We live in a 30 ft travel trailer with only 2 people who work all day MOn-Friday and our power bill was over ****** this month! There is NO WAY possible and when you search or ****** everyone is complaining over bills being outrages and more than it normally is. I think APC is scamming people out of money!Initial Complaint
01/22/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Over the last 6+ months, my power bill has doubled, if not tripled at times compared to all prior years I have been at this address. I am on disability for multiple serious medical conditions, I do not work, I am a single parent and I have a VERY limited fixed income from Disability/SSI. I cannot afford the sudden extremely high increase that has been occurring. I have previously contacted the business, all they have said via email or mail is that the readings are correct and there is nothing they can do. I have compared prior years to what I am charged now and it doesnt make sense as to how high I am being charged. In my household, it is only myself and my child. My bills previously went from around $200 give or take some, to now $300-$450 a month. There is no way I should be getting charged those amounts. The business has been no help in the 3 times *** contacted them regarding doubled bills.Business response
01/30/2024
After multiple attempts we were unable to reach *************** by phone. We followed up with an email with information on the billing and provided a managers name and number to follow up. We have not had a response to email or phone calls.Initial Complaint
01/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 1/10/2024 at 3:30 pm we were told.we could pay $200 and make arrangements on the rest we did *** then let alabama power sId *** never took.place thats not professional and also we have 3 kids in the home 1 year old 8 and 9 year we need power we paid whT they told us toBusiness response
01/30/2024
After reviewing the chat we verified that *************** did make an agreement to have the service reconnected for $200. We have left multiiple message for *************** to call us so that we can discuss but she has not returned any of our phone calls.
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Customer Complaints Summary
106 total complaints in the last 3 years.
46 complaints closed in the last 12 months.