Complaints
This profile includes complaints for Alabama Power Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 103 total complaints in the last 3 years.
- 35 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am being wrongfully charged as I have never applied for lights in the state of Alabama. I contested this information on my credit report, and it is now effecting a ****** deposit for a bill I was unaware of because I never had service.
Business Response
Date: 04/16/2025
******** **** has had service at multiple locations at ******* and Alabama Power since 6-14-2010. From 10-19-2011 until 02-20-13, the same phone number was used for the customer on multiple accounts in Sherikia Boyds name over this time.
This phone number was used to verify customer information and establish the service on 7-5-2012 for the Alabama Power Company account that currently has a charged off balance. This phone number was used on this account from 7-5-2012 until 2-20-2013 when it was updated to a new number. Customer called in on 4-26-2013 after the account was cut for nonpayment . At this time,the social security number was verified, and she requested the service to be disconnected,and the bill sent the address where the service was disconnected.
The customer was again advised of this outstanding balance when applying for service at a new location on 11-21-2013 when again applying for new service in *******.Initial Complaint
Date:03/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We consistently have power outages in the area I live in. There's never a phone call from a human being. The customer service rarely answers unless you want to push every button on your phone to finally get someone. The typically excuse we get for power outages is "a tree has fallen on the line" via a text message. I don't understand with the amount of money we pay for service there's ZERO prevention for fallen trees. My power goes out at least 3-4 times a month and ONLY AFTER a storm passes through does our power go out. Sometimes for as long as 3 days. I'm absolutely shocked no one else has complained about this company. I've even reached out to Governor ****, and no shock to me, no one in her office answers nor do they return phone calls. I just want my service to stay on, especially after they have hiked up my power bill twice! The AUDACITY!Business Response
Date: 04/10/2025
I reached out to the consumer on 4/3/25 and left a voice mail message with return call information. After no response, I made another attempt to contact the consumer today. I was able to speak with him and provide details regarding the outages. I also advised him this feeder is currently going through its routine tree trimming cycle and this should help with the tree issues.Initial Complaint
Date:03/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom It May Concern,On March 18, 2025, Alabama Power sent nine trucks onto my property to install new power poles. During this process, your crew significantly overstepped their bounds, causing extensive damage to my property. Specifically, they tore up our yard, broke concrete on our patio, and left trenches in the yard. Additionally, part of our white fence was damaged.When I confronted the project manager on-site, he assured me that he would leave his business card so I could follow up, but he failed to do so. He also promised that Alabama Power would return to repair the damage, yet I have not received any contact or updates regarding this matter.Furthermore, the project manager claimed he attempted to call but was unable to reach us due to a phone number change. However, he did not attempt any alternative methods of contact, such as leaving a door hanger or sending written notice, which would have been reasonable efforts to notify us.This was an invasion of my property without my permission, and I am formally requesting that Alabama Power repair all damage as soon as possible. Please provide a response with a timeline for when these repairs will be completed. If I do not receive a satisfactory resolution, I may need to escalate this matter further.I expect a prompt response to this issue. Please contact me at your earliest convenience to discuss next steps.Business Response
Date: 03/28/2025
Alabama Power ****************** is replacing transmission poles along *********** in *********. Initial attempts to reach the customer very unsuccessful, however APC Transmission ******* spoke with ***** **** after work had begun and advised that all damages that occurred during the installation of new transmission poles would be repaired in a timely manner and we have advised of a scheduling of repairs.
Initial Complaint
Date:03/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to report a fraudulent account that has been opened in my name, which I did not authorize. I am a victim of identity theft and request immediate action to resolve this issue. Below are the details of the fraudulent account:Creditor Name: CR Syst Intr (Original Creditor: Alabama Power)Opened Date: 02/15/2024 Account Number: **********Balance: $6,028.00 I am not liable for this debt with CR Syst Intr or the original creditor, Alabama Power. I do not have a contract with them, and they have not provided me with the original contract, as requested.I demand that this account be removed from my credit report immediately. I kindly request that you close this account and provide written confirmation of its closure, along with any relevant documentation related to the fraudulent *********** support this claim, I have attached a copy of my Identity Theft Complaint for your reference.Thank you for your prompt attention to this matter. I look forward to your swift resolution.Business Response
Date: 03/24/2025
Due to the age of this account, that was opened in 2021, not 2024 it will take some time to research the information involved with this balance. We will follow up with the customer and respond once we have the necessary information.Business Response
Date: 04/04/2025
Alabama Power Companys Response:
Mr. ****** contacted Alliance Roofing to replace the roof at his residence
07/08/2021 customer applied for Smart Financing loan with Alabama Power Company
Invoice submitted, **************** paid for work completed
Financing agreement signed by ****** ****** 09/28/2021
Customer has made the following payments:
11/16/21
01/27/22
02/21/22
03/04/22
04/11/22
05/24/22
07/01/22
07/26/22
09/08/22
11/04/22
11/29/22
02/06/23
03/14/23
05/10/23
07/06/23
09/13/23
10/26/23
Customer has not made a payment since 10/26/23 rendering account significantly delinquent
Unpaid balance $6,028.00 sent to ***************** 01/30/24
If the customer feels this loan is fraud, please advise the customer to file a police report, complete the fraud package available at any of the local Alabama Power Company locations and send to us to investigate: *************************************
Upon receipt of the above requested information, we will investigate and respond
We have no record of Mr. ****** requesting a copy of his signed agreement, he can stop in at any local office and request a copy with the proper ID
Absent the receipt of requested information, this complaint will be closed as Record Only
Kindest regards,
***** S. ********
Team Leader
Alabama Power
Business Strategy & Finance
**************************Initial Complaint
Date:02/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My power bill every month always has 31 32 or 33 days added in to my power bill. This is what is keeping my power bill up and Im not getting g a break with my power bill. Its a certain age group or people with a fixed income Alabama power is targeting. My power was recently cut off. Based on retaliation. Because Im on burger billing and I have so much I can pay. To keep my power on. It was due for $81 but they cut my power off without any warning. Why does Alabama power get away with adding 3 extra days to your power bill. To make it harder to pay your power bill.Business Response
Date: 03/24/2025
We were made aware of this customers concern through other sources on *********. Since this time we have left multiple messages for the customer and they have not returned any of our calls. We left another message the end of last week and still no response.Initial Complaint
Date:02/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Sunday, February 2, 2025, at approximately 6:00 P.M. a fuse blew on a pole between my house and another, leaving us without any electricity. Alabama Power was notified and responded later. Several large pieces of equipment were sent to the scene, and power was restored around 6 1/2 hours later. During their time here, they drove through our yard leaving large ruts and gouges and knocked down several feet of a stacked rock retaining wall. I know they have the right to access their equipment, but I don't think that right extends to damaging our property and destroying structures thereon. It would be appreciated if someone could be sent to repair the wall and damage done to our yard.Business Response
Date: 02/19/2025
*** has reached out to customer and have agreed upon a suitable research option to address their concerns.Initial Complaint
Date:01/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'll like some body at Alabama power tell me why is my bill is high every month I done gotten ues to them just cutting me off I wish they can really figure out what going on why is it that a one month bill is 697 there is no why someone can use that much energy in a month that all most the amount of my disability check is a month if I keep paying high power bill I'll never get caught up then when they cut me off I have to pay the bill then turn around to get back on I'm charged a ***************************************************************************************************************** pay it because they be want they money back or try an pay the light bill it hard to deal with now it's making me think if its better here on earth or taking my life back I'm here stuffing an I have to have my kids go through this an hear them asking me to call Alabama power to cut the light back on when it's not up to me it hurt me to hear them say it we just had to go through a bad snow storm last week an we dang near frozen to death no way of keeping warm only by a few candles I had gotten a hold of an was scared the apartment will caught fire but it hard not able to take a warm bath all we can do is just wip off but Alabama power need to no if I do go on an taken my life they let my family no they the reason I did it because they are not really for the community they for they self an money not say they ain't suppose to ********** but it's a way toBusiness Response
Date: 02/18/2025
We have been working with Ms. ***** since 1-30-25 to put her in contact with agencies to assist with her outstanding balance. As of today, 2-18-25 she was able to get assistance with her bill and we are currently working to have the service reconnected for Ms. ****** We have also discuessed her bill and usage amounts on her accountInitial Complaint
Date:12/04/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Our power has been going out every week for the last few weeks; there is no good reason for this to happen.Business Response
Date: 12/10/2024
The appropriate department has reached out to the customer and satisfied the complaint.Customer Answer
Date: 12/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.A local manager contacted me and did a wonderful job of explaining each recent outage and offered to investigate any future problems with my service.
I appreciate the prompt and thorough response!
Sincerely,
****** *******Initial Complaint
Date:12/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My husband and I have contacted Alabama power to set 2 new poles to our home on 6/14/24. We paid approximately $650 for the job to be done in September,2024 and it is still incomplete. We now have our new modular home on our property and our mobile home company cannot start working on the inside of our home until power is hooked up to the new home. Every time we contact the engineer he says, they were busy and promises us a new date of completion. Then it doesnt get done, on that date so we repeat the process.Business Response
Date: 12/06/2024
I spoke with distribution specialist, *****, regarding the new service at *******************************************. He stated customer made application for service six months ago for a new double wide mobile home. ***** explained to the customer they would not set poles until the doublewide was delivered because they are required to show two signs of permanency and so the poles would not be in the way of crew delivering doublewide. ******** ***** texted ***** on November 16th and stated doublewide would be delivered on November 25. On November 25th customer texted ***** back and stated they were only able to deliver half the home on that day and would deliver the other half on November 26th.Customer tried to contact ***** on Friday, November 29th but the office was closed due to a holiday. Poles were set on Monday, December 2nd.The mobile home did not have siding on the home where meter can was to be installed and also did not have conduit installed so they were unable to set the meter. Customer chose to install conduit themselves and meter can not be installed until conduit is completed. Distribution Specialist reached back out to customer on 12/5/2024 to see when the conduit would be installed and customer stated it would be Monday or Tuesday of next week.Customer Answer
Date: 12/06/2024
Complaint: 22618303
I am rejecting this response because:
They did come set poles for the new line. However, the underground wire still needs to be ran. The workers for the new home will not be able to fix anything or put siding on the side of the home until power is ran to the home so they can use their tools. The back and front of the home are already covered in vinyl siding. Therefore the meter for the underground wire needs to be set on the backside of the home.
Sincerely,
****** *****Initial Complaint
Date:09/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company is charging ridiculous amounts of energy charges from July ****** until October ******. I've contacted the company six times for explanation of chages with no resolution in sight.Business Response
Date: 09/27/2024
*** spoke with customer and reviewed usage history and contributing factors for increase. Complaint resolved.
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