Customer ReviewsforAlabama Power Company

******* ****** employed here in the office environment. I call to have service reactivated for our RV, the stupid idiot created another user account with wrong address instead of using my original account with my mailing address. I pay the extra $** to have power turned back on so that we could go camping. Bills were mailed out and I never received my bill as it went to the wrong address. I tried accessing my account online and that was when I discovered their error. Well power was disconnected on July 1st as today was July 2nd. I paid the $**+ for the bill including the late charges. Alabama Power can shove that money ** ***** ****** ******** 

Power out From 6-11??dinner ruined groceries gone. Hopefully that happens to theyre families one day and well see if it takes 5 hours *** get stuff going again

The amount of unprofessionalism at Alabama power is so unreal. The lady was so unprofessional in her job. She basically told me that who cares if your power gets cut off.. to the 2nd man I called and talked to hands down to you ********* were so professional in doin your job. I didn catch his name but if I could I would give him more than 5 stars for his service of helping me with what was needed. Thank you.

GOOD MORNING TO YOU THIS IS NAYKINGANTWIN ***** CAN Y'ALL KEEP THEM UP UNDER THAT NEW MANAGEMENT CAUSE HE ON A BREATHING MACHINE AND BREATHING PUMP AND KEEP IN THE POLICE JURISDICTION AND HE LEFT THEM IN THE ROANOKE DISTRICT POLICE DEPARTMENT AND ********************* AND ***************** AND ESTATE GARDEN APARTMENT AND ************************* OF **** GEORGIA THEY ARE NOT SUPPOSE TO HE TOUCH AND PUT UP OVER THERE HEADS TODAY OR FIRST THING MONDAY MORNING

They price *****!!! As long as they are netting billions what do they care. Right

Alabama Power is shady. Many people were complaining about their power bills this winter, in disbelief of the billed amount. I personally had my power bill rocket up 50% over my previous highest ever bill which are normally in the summer. When contacting Alabama Power the only explanation given was how there was a "cold snap" and bills were higher due to heating homes(even if you had a gas blah blah blah). The main problem with that explanation is, for nearly two decades I haven't had a working furnace at all and heat my home solely with wood I chop and split myself. It has gotten to the point where I continually dispute the bill with their customer service and they ignore it, refusing to speak with me any longer. I repeatedly get "service termination" threats because I refuse to pay an obviously fraudulent bill they refuse to explain how my heating without power somehow raised my power bill.

Alabama Power Company is inflating bills. We have solar panels and I don't understand how my power bill went fro $200 plus dollars to $634.23. This was for one month of service. I'm not sure what's going on with the increase of the power bill. We've had the power company to come out to check out the meter. We've had the heating and cooling system checked out and there's no explanation for the increase.

This Message is my concern about the increase of Power bills. For the past two months the Power bill at my house has been over ******. Before that it was a little over ****** a month. I have heard on local TV channels and Radio stations that this type of insane price increasing was happening to people all over the State of Alabama. When asked about this last month Alabama Power stated that the increased power bill was because of a couple of cold snaps. This I heard on a local news Radio station. This is a poor excuse from Alabama Power. We have cold snaps every winter. This cold snap was not anything different from previous cold snaps in the past years. Price increases went up just a little but not much. But all of a sudden in December 2023 and January **** the cold snaps we had caused this insane price increase. This is totally unacceptable. I request that Alabama Power be formally investigated for Price Gouging, Embezzlement and unethical business practices. Alabama Power is the only Electrical company in Alabama. They have no competitors. They can hike price rates up and pretty do want they want. Electricity is a necessity. This company needs to be held accountable. This price increase was intentional. Thank you.

This message is to express my concerns in reference to my power bill. It really concerns me how Alabama Power has increased there rates to where my bill has almost doubled. I realize that we had a few very cold days this past month, but here in the South, we experience a few cold days every winter. Its really disturbing how Alabama Power has imposed these high rate increases at the customers expense. What is most disturbing is the number of people who will not be able to afford to pay these high bills. It would be considerate if Alabama Power would think of the thousands of customers that are affected by these high rate increases. Unfortunately, it appears that we, the customers are just numbers and the people who are in authority who make these changes/decisions care less about the customers. Its also unfortunate that as customers all we can do is complain! What is really going on. Signed: Concerned and frustrated customer

Our power bill as been steadily getting higher. In Nov it raised by $100 and another $100 in Dec. I get my bill at the beginning of the month so the cold snap would not have affected these months yet. My monthly power bill should not be as much as my house payment.