ComplaintsforAlabama Power Company
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Complaint Details
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Initial Complaint
06/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Aproximately two weeks ago , tree trimmers working for Alabama Power cut trees near a high trasmission line running across my yard. The left the downed limbs and debris and never returned to clean up , even tho they said they would. I just want them to remove the debris.Business response
07/11/2024
We apologize for the delay in cleaning up the debris on your property. Upon receiving the notification, we notified the tree department on 6-14-24 to notify the crews to go back and remove the debris. We followed up with ****************** today to verify that the debris was cleaned up.Initial Complaint
06/12/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This is a complaint about Alabama power and the way they are going at people for money cut and power off no matter what it is they're not keeping track of deals they've made with customers about making payments on their ********************** they're just cut it off power is increasing no matter what anybody does a power bill just went from 284 last month to 450 this month nothing has changed they're doing this getting away with it we can't complain to Alabama power or anyone here in the community because they're all kind of in it together they just tell you to figure it out or lose your power there's no rhyme or reason they monitor these meters from their computers they don't even come out and read them and they always have an excuse to tell you why your power has increased we don't run central heating and air or don't even work but they tell us that's why our power bills went up I don't have an air conditioner it's making it hard for any and everybody and there's nothing anybody can do about it except pay it or lose it and I don't know I'm just grasping at straws here my brother lives in ********************** and his power bill is never near what mine is and that's saying somethingBusiness response
06/18/2024
Reviewed the Bill with the customer and explained the exact amounts of billing for each month.Initial Complaint
06/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Have been trying for two weeks to get power connected to new constructionBusiness response
06/12/2024
FYI This appears to be a duplicate complaint Consumer Complaint #********. Same complaint number but different code. If you could close the one with the code of 6641038060D6A, we will respond to the compliant with the code of 664103829A034.
Go to: ***************************************************[respond.bbb.org]
Enter Code: 664103829A034
Go to: ***************************************************[respond.bbb.org]
Enter Code: 6641038060D6A
Business response
06/12/2024
Called and discussed specifics of his application and anticipated date for completion.Initial Complaint
06/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I wish someone will go over my account a lil better then Alabama power because there is no way my bill should be no ***** on one month just by it self it was ***************** an my 2 kids an we are badly home I'm every other month my light get cut off Or they close my account how will I ever caught up on my bill if they keep changing every time my account close a deposit of 555 then pay the bill it hard I get disability I only get like 600 an some a month it will take me like 3 to 4 months to get my light back on I really think I'm being over charged it's the summer now its hot an my kids got to go through this heat we don't have no were we can go an borrow the money from someone just put me in more behindBusiness response
06/10/2024
We have contacted Ms. *********** to review the billing for her account as well as working with her to get assitance on her bill in order to reconnected the service.Initial Complaint
05/20/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am writing to file a formal complaint against Alabama Power regarding consistently excessive power bills and the lack of assistance provided when seeking resolution to this issue.For the past several months, my household has been experiencing power bills that are significantly higher than those of our neighbors. Despite being diligent in our energy usage and conservation efforts, our bills consistently range between $200 to $300 more than what is considered normal for similar households in our area.In an attempt to address this ongoing issue, we contacted Alabama Power today and requested that they send someone to inspect our digital meter, suspecting that there may be an issue with its accuracy. However, the representative we spoke to dismissed our concerns and insisted that our bills were within the normal range based on our historical usage.I explained to the representative that our bills have been consistently inflated for the past couple of years, but we felt powerless to address the issue since Alabama Power is the sole provider of electricity in our area. Despite our pleas for assistance, we were informed that Alabama Power no longer provides meter inspections or on-site assistance to address billing discrepancies.This response is deeply concerning and unacceptable. As consumers, we rely on Alabama Power to provide accurate and fair billing practices, as well as responsive customer service when issues arise. The lack of willingness to investigate and address our concerns only exacerbates our frustration and leaves us feeling helpless.We are requesting your intervention to ensure that Alabama Power takes our complaint seriously and takes appropriate action to resolve the issue. We urge Alabama Power to reconsider their policy and provide the necessary assistance to investigate the accuracy of our digital meter and rectify any billing discrepancies.Business response
05/20/2024
Alabama Power Company ******** Service Supervisor responded to the customer directly over the phone. The customer understands that his request for addition information was submitted on 05/17/24 and the results will be mailed.
BBB CASE#: 21728168
******** ServicesInitial Complaint
04/22/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I am highly disappointed in Alabama Power and their way of doing things when it comes to their customers. I called this morning around 8:30am about a power surge that caused my dryer to go out as well as my units on my house. Resulting in clothes that are still wet and a house hotter than should be tolerated with five children not including myself to deal with. Flyers were left on doors notifying residents of the power interruption but why not courtesy phone calls or emails? I receive an email every month when my bill generates but I couldnt get a courtesy email but expected to go to my front and see a tag hanging there. I never use my front door EVER!!!!!!! And to find it there pulling out of my driveway was beyond me after having to be here in this house overnight without any air and my dryer not working. But I have to wait ***** hours after filing a property damage claim to receive a call back from someone from Alabama Power INSTEAD of someone calling to make sure my kids and I were okay! This is sickening! I drive two hours going and coming from work daily and I dont have to pull in my front yard. When I come home I use my side door and thats it. I dont even have a key to my front door! Alabama Power Company should do better and be held liable for damages beyond my control in my house. I dont have money to just throw around buying dryers or air conditioning units with five children in my house and were ALL in school! Im stuck in a hot house for a full weekend because I can not afford to throw money at a hotel for air and not to mention someone couldve called to atleast see if me and my kids needed a window unit for the weekend until the issue could be resolved! But let my bill had been due and past due. H*** or high waters my power services wouldve been interrupted!Business response
05/02/2024
We apologize for the issues that the customer has been faced with due to this outage. There was a contract crew installing fiber lines in the area. The contractor scheduled to meet with the customer and their ********************** is handling the claim for the damaged equipment. Notification for outage of this nature is handled through mail or door hanger to the property as this notification are not automated as our billing is. They are handled manually. Depending on the time frame available from time we know the outage will occur determines if we are able to send a notification through mail or by leaving a door hanger. We will continue to work with the contractor to make sure the customers issues are addressed.Customer response
05/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution has in fact been helpful on their parts but their contractors were told that my issues were not as a result of the power surge when in fact they were so I will be pursing legal actions at this point.
Sincerely,
*********************Initial Complaint
03/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Price gouging power bills for all tenants in the area.Business response
03/18/2024
We will be glad to answer any specific questions and review customers bill if customers will contact us at Alabama Power Company.Initial Complaint
02/20/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I purchased a speed Queen ****** 5/11/21 for $1,307.88. It was defective from day one and misrepresented by Alabama Power. The outer tub was rusted & painted with rust inhibitor and hidden on the interior from us. It has a bur on the inner tub that has torn and damaged thousands of dollars in clothing and linens. It has electrical and transmission issues and has leaked chemicals and rust all over any material washed in it. It was sold to us as new and it is not. I contacted AL power 1/11/24 and was advised to contact Speed Queen/ Alliance which i did immediately. Alliance escalated some of the issues to ******** a manager on 1/12/24. Ive waited on hold for hours, for weeks and sent 70 pages of correspondence begging them to replace the ****** or repair ALL defects including the rusted outer tub. On 1/29/24 ***** finally put us in contact with, AL Power Regional Manager, ***************************. After stringing us along for an additional 19 days 1/29/24 - 2/16/24 Bill will accept no responsibility for the defective and misrepresented ****** AL power sold us. He keeps referring us to ******* a repair company that has told us in writing that Alliance denied and rejected our claim and he will NOT fix it. We explained this to *************************** and have sent him the messages of ******* telling us they will not fix it. On Friday 2/16/24 I asked **** to call the owner ***** on a 3 way conference call so he could hear it for himself and he refused to participate in a conference call. *********************** called ******* yet again, 3 times on 2/16/24 and spoke with their manager that would give him no information and said he would have ***** call him back. We have called ******* multiple times and they wont call us back. The ****** has been broken and sitting in our garage 40 days while we have tried to get an amicable resolution. The ****** was misrepresented, defective and rusted when sold to us. Its still under the 5 yr manufacture warranty. We want a new ******. Thats what we want!Business response
02/22/2024
Good afternoon,
We regret to hear the customer has an issue with this product; this is a manufacturer warranty claim/issue. We have reached out to the manufacturer Speed Queen and understand they are working to resolve this issue and will communicate directly with the customer.
Kindest regards,
***************************, Alabama Power Company
Customer response
02/23/2024
Complaint: 21318997
I am rejecting this response because:We have reached out repeatedly to the Manufacturer as originally recommended by AL Power and the manufacturer has denied the claim per their local servicer. We are requesting a refund or replacement due to the product being misrepresented when sold to us as new when it was not new. Alabama Power sold us a rusted washer that was not new under false pretenses. They have done nothing to help us and we feel its because they know they sold us a rusted and used washer. They continue to claim that the manufacturer is offering to fix the problems which they are not. This is not true. *************************** at AL power also continues to claim that we need to call ******* to have it repaired and supposedly they have parts for the washer. This is also not true and ******* has stated several times in writing that Speed Queen rejected our claim. *** asked *************************** for his supervisors name and distributors contact reps information multiple times on the phone and in writing. He will not provide this information. AL Powers deceptive business practices will not deter us from getting a resolution in this matter.
Sincerely,
***************************Business response
03/06/2024
Good morning,
This is a manufacturer related issue. It is our understanding a representative from Speed Queen has been in contact with the customer to resolve this issue.
Kindest regards,
***************************, Alabama Power Company
Customer response
03/15/2024
Complaint: 21318997
I am rejecting this response because:the Manufacturer has declined to properly repair the unit as told to ** by two approved service vendors. Scotts appliance will not replace the outer tub. ******* has informed us SQ rejected our claim and we believe they are not being honest in their repair request
Sincerely,
***************************Initial Complaint
02/14/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received a bill from APC in January ****************************************************************************************************************** full. I showed proof of paying through my bank statement and was told that wasnt good enough. I dont know what else to do. Another person I spoke to told me it wasnt their problem.Business response
02/29/2024
The customer has multiple accounts at a different address than the one listed. We left him a message on 2-15-2024 to deteming which account and payment was in question as well as who he had spoken to. Customer talked to someone on the 14th and made an addition payment on the 15th. We will be glad to speak with ****************** if he returns the phone call.Initial Complaint
02/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
My most recent bill was $534.94. Auto drafted this morning and now my bank account balance is -$355. You want to know something even more ridiculous? I live in a very small 2 bedroom 1 level apartment. All electric. All of my lights are LED. How in the world is this even possible??? I am a single mom with 2 kids and I feel like I am being **** dry!! This is insane.Business response
02/28/2024
The Alabama Power Company has made multiple attempts to contact the customer and was unsuccessful.
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Customer Complaints Summary
105 total complaints in the last 3 years.
45 complaints closed in the last 12 months.