Business ProfileforShipt

My account was deactivated because my delivery time was a 4.8 and not 4.9. I had a reliability rate of 100% and a 4.91 customer rating. I never received any complaints to my knowledge, nor was I given a real reason why I was deactivated. Now all this is done via A.I. and not an actual person and thats not ok. Then I was sent an email saying Shipt is dedicated to offering a safe and reliable experience for shoppers and customers. Weve recently detected that one or more of your shopper stats has remained below the minimum standard of service outlined in the Shopper Agreement and the incorporated Shipt Shopper App Access Guidelines, Standards of Service section. As a result, your account has been permanently deactivated as of 7/29/2024. Then I wrote an appeal of this decision and got denied again via A.I. not an actual person and it said the following Hi there, We've reviewed the basis of your deactivation. After review, weve concluded that your deactivation was based on behavior that violates the Shopper Agreement and the incorporated Shipt Shopper App Access Guidelines, and your request to appeal your deactivation has been denied. Therefore, your account will remain permanently deactivated. We wish you the best of luck in your future endeavors. Best, Shipt HQWhat behavior? This is a complete switch of what was originally said and they are making stuff up. I was very reliable and always reached out to my customers if anything was out and when I was shopping and headed to them for drop off. No matter where you are or what time you accept the order, 1 hour to do a large order and drop it off is not enough time when you run into issues related to the order. They give promos for orders that no one will take and should give you forgiveness for taking a last second order on another side of town. I never got that opportunity and I also reached out to someone about this and they ignored my issue. I hope they go bankrupt for how they do workers.