Reviews

This profile includes reviews for Shipt's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Shipt

  420 20th St N STE 100 Birmingham, AL 35203-5213

  
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  Shipt

  17 20th St N Ste 100 Birmingham, AL 35203-4026

  
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  Shipt

  201 3rd St, 8th Floor San Francisco, CA 94103

Review Details

• Review fromJeffrey F

  Date: 04/12/2025

  1 star
  I received an order for one item went to have the barcode scanned at checkout and it did not work spent the next 45 minutes on the phone trying to figure out why it didn't work and eventually had to cancel the order and was offered $5 for my hour of time don't recommend this app to anyone

• Review fromBetsey M

  Date: 04/02/2025

  1 star
  Would leave negative stars if possible. I have had 2 dreadful experiences with Shoot and won't be using them ever again. The first issue was my order was delivered to the wrong business and they wouldn't refund me. The second was an order I placed from a hotel. I needed the items before 11 pm so I could take medication for a medical procedure in the morning. The order was not picked up even with a 50% tip. It finally got rescheduled after a chat and a phone call. The new delivery time was in the morning after my procedure, so it wouldn't work. I will be filling an official complaint.

• Review fromDani P

  Date: 03/23/2025

  1 star
  I'd give them a negative 1 if I could. SHIPT doesn't care about its shoppers nor understands reality because the business is ran by robots who don't care about their employees or customers. I tried to log into my account because I needed access to documents I needed to send in for unemployment. I called in but because they deactivated my account with no warning, this also meant that I couldn't call into customer service! I used another phone and got through but every time I spoke I was talked over, the customer service **** kept on reading prompts about how they CAN'T HELP then hung up on me. I asked to speak to customer complaints but they kept ignoring me.Their rating system is absolutely ridiculous and they should be shut down for the disrespect. DO NOT SIGN UP AS A SHOPPER/DRIVER OR AS A CUSTOMER!! So disappointed with the bullshit!

• Review fromCindy A

  Date: 03/23/2025

  1 star
  Hello well my name is ***** I got in a car accident with one of their drivers on February *********************************************************************************************************************** any type of information on this case their driver ***** turned into me at a street, my car still is not fixed and Im not getting any answers from them or updates which is not only unprofessional but very upsetting for me to be waisting time in my day trying to contact them every day to get answers for them to tell me just to send another email. I did speak to someone a week ago they stated that they would send an email again to incident report in regards of my case but today I spoke to ******* from support stating they are not allowed to do that its very upsetting that Im just getting lied to 24/7 and no updates on my case not even a call or email.

• Review fromRanda B

  Date: 03/12/2025

  1 star
  Spent almost $300 and didnt receive my stuff everytime i tried to connect with live chat they kept ending it and told me they couldnt provide me with a solution ruined my childs birthday party i waited for hours on end and only to get treated like this by losing everything i paid for and provided with no solution when i have camera footage

• Review fromJamie T

  Date: 03/06/2025

  1 star
  They have way to high expectations for how your ratings are suppose to be. If you have preferred shoppers and get the customer the things they ordered, but you end up getting let go due to being late. They need to fix the rsting system, and give people second chances instead of denying them months later. They should let people try again. It doesn't make them bad person or a person who shouldn't work for this company, they just don't believe in second chances.

• Review fromAlaire B

  Date: 02/27/2025

  1 star
  ZERO STARS!!! Very dangerous company to work for as a contractor. They dont care about your safety or wellbeing. They will put your life in jeopardy just to make you keep your ratings up. Doesnt matter if you only have 5 star ratings, a ton of preferred shopper requests, and are reliable! If you are late for ANY reason to include but not limited to icy roads, snow storm, PAs at target getting pepper sprayed to where half the store shut down, car issues, road closures, etc, they will fire you because you are just a number to them and are disposable. I highly discourage anyone to work here and on the customer side, I would not support a business that doesnt care if people are dead or alive, they only want you to be on time. Its disgusting and disheartening that businesses like this are allowed to treat people the way they do!

• Review fromMelanie W

  Date: 02/26/2025

  1 star
  After using Shipt for years, I realized that the charges they show you in the email for the products you bought have nothing to do with the product's actual price. In addition to paying for membership for the convenience, Shipt inflates the cost of the item! For example, I was charged $ 64$ + tip for my last shipment delivery. However, the actual cost of the items came to $46. I never saw the fine print where they say they can charge you whatever they want regardless of the cost of the item. I suggest you stay away or cancel your membership. I should have been informed upfront that they inflate the prices. SHAME ON SHIPT. And shame on me for trusting them. Never again.

• Review fromAlissa M

  Date: 02/26/2025

  1 star
  Shipt delivery service is a total scam. They inflate the prices and put hidden fees on their own emailed invoices. I have filed a claim with my apple card and I will never use this service again! I will make sure I get my money back! My groceries were in the amount of $79 and they put on their invoice $101 plus delivery fees, plus tips. Never use this company!

• Review fromDenise F

  Date: 02/14/2025

  1 star
  At this point I am held at a disbelief. I also want to point out the rating system. With over 20 1 star reported comments and this business is still at an A+ standard. The way this company operates is no where near even a D+. I'm a shopper, I've been working with them for 2 years. Today I stand with a deactivated shopper account. Just last night it's raining and traffic was all over the place, even rain on the freeway with trucks was dangerous. In the mid of my last order from target I'm already docked late and it's not my fault; target has over 50% of those items locked and no floor employees have keys to them???so I'm there delayed over 20 minutes. Then the order goes on that scary ******************** at 10 pm. Seen a car accident and so I made the smart choice to contact shipt customer support by app and made screen shots that he advised me to take the items back to target when I'm done, send the customer a message about what was going on and apologize for the inconvenience and their items will be safe at target. After I did that they closed the order out and gave me a $5 incentive and emailed me $15. Then woke up this morning making this complaint review. It makes me upset and I make sure that I'm a courteous customer who also shops as a ********************** customer. These drivers go through too much and don't consider what drivers have to do to get orders done like the extra $7 I would've had to pay to tolls. Someone please evaluate!!!! And add to know it's more than 40 angry people from this company. Even more to count.