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          Coolray of Alabama has 1 locations, listed below.

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            Business ProfileCoolray of Alabama

            Heating and Air Conditioning
            BBB accredited business

            Contact Information

            240 A Lyon Lane

            Birmingham, AL 35211

            Get Directions
            Visit Website
            (205) 491-6363

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            Customer Reviews

            1.2/5

            Average of 10 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA-

            Accredited Since: 7/28/2022

            Years in Business: 62

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            Based on information provided, this company offers installation and service on central heating or air conditioners.

            Business Details

            Location of This Business
            240 A Lyon Lane, Birmingham, AL 35211
            BBB File Opened:
            2/1/1992
            Years in Business:
            62
            Business Started:
            1/1/1962
            Business Started Locally:
            1/1/1962
            Date of New Ownership:
            6/27/2022
            Business Incorporated:
            6/23/2022
            Accredited Since:
            7/28/2022
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 1999040 for this business, issued by State of Alabama Board of Heating, Air Conditioning and Refrigeration Contractors

            These agencies may include:

            State of Alabama Board of Heating, Air Conditioning and Refrigeration Contractors

            100 N Union St, Suite 986

            Montgomery AL 36104

            (334) 242-5550

            https://hacr.alabama.gov

            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Coolray Heating and Cooling LLC
            Business Management
            • Mr. Andy Piercefield- The Wrench Group, President
            • Mr. Aaron Hall, Manager
            Contact Information

            Principal

            • Mr. Andy Piercefield- The Wrench Group, President

            Customer Contact

            • Mr. Aaron Hall, Manager
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/29/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            On 8/16/2023 Coolray company employees while attempting to remove a working gas furnace from basement did forget to turn off gas line and then cut gas line at furnace resulting in fire in basement and destroyed said furnace, some insulation, and left odor throughout home. 911 was called by then merchant had used a pair of players to turn off gas, *************** came and checked for heat and residual fire then they aired out home, and questioned Coolray employee who started fire he told them he did not have much experience in the business. I spoke to Coolray manager named ***** about damages he said he would make good on them but he wanted to finish job first. The next day 8/17/2023 he sent a crew over and they removed the old ductwork and replaced some of it and left Some central air vents open in my basement with no ductwork attached to new unit Coolray installed. Since job was not completed I have called about 10 times for answers but the manager ***** from Coolray will not come to phone. Numbers they gave me was ************.
            Read More
            Read 4 More Complaints

            Customer Reviews

            10 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Arnab G

            06/25/2024

            First up, i am a returning customer of ********************** through Homedepot. Had my 1st unit replaced 1.5 yrs back; this time approached the same salesman of Coolray to quote new 2.5ton unit & brand new ductwork for the 2nd unit. ************************* the salesman is a good guy, he tries his best to get a win-win offer & after discussing on ductwork solutions, we agreed on a price. We closed the contract yesterday, followed by them running a hard credit pull for financing which got approved. The guys showed up to install & after we briefed the job, ***** texts me and threatens to walk out of the job since Coolray managers have realised the price was low with respect to their expected margins !!! Coolray now is asking me to pay 35% more than what we both agreed & signed contracts for...Now, how is this professional ?? We discuss for months, come to an agreement, sign documents, run a credit check (my credit score took a hit due to this) & the day of the install they come up with this ?? From what I know a deal is a deal.. & that's why we approach big companies like Coolray with the expectation that the quality of the *********** commitments wouldn't falter..Extremely disappointed..
            Read 9 More Customer Reviews

            Local BBB

            BBB Serving Central & South Alabama

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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