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          Business Profile

          Heating and Air Conditioning

          Coolray of Alabama
          BBB accredited business seal
          BBB Accredited BusinessA-Rated by BBB

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          18 Customer Reviews

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          • Jacqueline R

            01/20/2025

            Thank you for your service. I was very satisfied. I am still concerned with that fact that the temperature has gotten up to where it was set and hasnt jumped off.

            Coolray of Alabama Response

            01/21/2025

            Thank you for your review. They are greaty appreciated.

          • Alexander C

            01/20/2025

            Stand up gents with quick turn around. Cold day in ********** and they took care of us. These guys are top notch. You will be lucky to have them get your heating/ac in check.

            Coolray of Alabama Response

            01/21/2025

            We appreciate your business and look forward to serving your home needs in the future.

          • James G

            01/15/2025

            ** ***** did a great and thorough job. He checked any possible future electrical problems we might have occur. I was very happy with job well done!!!

            Coolray of Alabama Response

            01/16/2025

            Thank you for your generous review and choosing Coolray.

            Coolray of Alabama Response

            01/17/2025

            Thank you for your review. Your time is greatly appreciated.

          • Rhonda C

            01/15/2025

            We absolutely love using CoolRays services! Technicians are always knowledgeable and answers every question and explains everything that was serviced. Highly recommend this company

          • David J

            01/10/2025

            CoolRay installed a new unit for me because my old one had issues every other month. The new system works great. I had to get use to how fast it can make the house warm or cool. It came with a programmable ************* power bill decreased also. Every time I have a concern, they have someone address it before the estimated time window. They are friendly too. I would recommend.

            Coolray of Alabama Response

            01/11/2025

            Thank you for leaving us a positive review.

          • Terry B

            01/03/2025

            I really liked the service we got..He really did a great job

            Coolray of Alabama Response

            01/06/2025

            Thank you for your kind review. They are always appreciated.

          • David J

            12/27/2024

            They were on time. Very helpful in finding the best location for the unit. Didnt rush, and very professional.

            Coolray of Alabama Response

            12/30/2024

            Thank you for the positive feedback. We appreciate your business.

          • Rosalie N

            09/11/2024

            I paid ********** $****** have my sink and kitchenplumbing reinstalled. After my new kitchen was finally finished, they called coolray to do the plumbing. Coolray then charges an additional $250 because they had to install 3 shutoff valves. That $500 for a simple reinstall. Outrageous!

            Coolray of Alabama Response

            09/13/2024

            We apologize for the inconvenience and that the price was more than you were expecting. The original price was for the reconnect of the sink assuming everything was on location and ready to go. The price of $250 for the additional work and materials was done at a discounted rate since it was a job through ********** and we were already on location.

          • Arnab G

            06/25/2024

            First up, i am a returning customer of ********************** through Homedepot. Had my 1st unit replaced 1.5 yrs back; this time approached the same salesman of Coolray to quote new 2.5ton unit & brand new ductwork for the 2nd unit. ************************* the salesman is a good guy, he tries his best to get a win-win offer & after discussing on ductwork solutions, we agreed on a price. We closed the contract yesterday, followed by them running a hard credit pull for financing which got approved. The guys showed up to install & after we briefed the job, ***** texts me and threatens to walk out of the job since Coolray managers have realised the price was low with respect to their expected margins !!! Coolray now is asking me to pay 35% more than what we both agreed & signed contracts for...Now, how is this professional ?? We discuss for months, come to an agreement, sign documents, run a credit check (my credit score took a hit due to this) & the day of the install they come up with this ?? From what I know a deal is a deal.. & that's why we approach big companies like Coolray with the expectation that the quality of the *********** commitments wouldn't falter..Extremely disappointed..

          • Jeffery Y

            03/04/2024

            Came out and charged us $1,200.00 and didn't fix a thing. The second call, the man got one unit working but told us the other unit was worn out. Don't laugh. The salesman quoted my wife $11,000 for a new unit. I got a bigger Unit and a warranty better for 5K. Don't deal with these people!

            Coolray of Alabama Response

            03/05/2024

            We always stand behind our products and our work. There are multiple pictures verifying the work estimated, billed for, and completed. We always want the opportunity to take care of our customers and appreciate the second call. We are very competitive in the market and offer one of the best warranties in the industry. We gave a competitive bid for the work. We apologize it did not meet your needs and we were not able to do business on the unit replacement. We always want install the correct size system so a bigger system may cause issues if the ductwork is not properly sized for the airflow or if it is too large for the house. Again, we apologize were not able to come to an agreement, but we stand behind our work, pricing, and warranty.

          Customer Review Rating

          2.67/5

          Average of 18 Customer Reviews

          Contact Information

          240 A Lyon Lane

          Birmingham, AL 35211

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          (205) 491-6363

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          BBB Rating & Accreditation

          BBB accredited businessA-

          Accredited Since: 7/28/2022

          Years in Business: 63

          Customer Reviews are not used in the calculation of BBB Rating

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