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Business ProfileforProtective Life Insurance Company
Life Insurance
The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".
At-a-glance
Related Categories
Products & Services
Business Details
This is a multi-location business.
- Headquarters
- 2801 Highway 280 S, Birmingham, AL 35223-2479
- BBB File Opened:
- 1/1/1955
- Years in Business:
- 117
- Business Started:
- 7/24/1907
- Business Started Locally:
- 1/1/1907
- Business Incorporated:
- 7/24/1907
- Type of Entity:
- Corporation
- Alternate Business Name
- West Coast Life Insurance Company
- Protective Life Corporation
- First Protection Corporation
- Business Management
- Ms. Cary Tynes Wahlheim, Senior Vice President & Corporate Counsel
- Ms. Eva Robertson, Vice President - Community Affairs
- Contact Information
Principal
- Mr. Rich Bielen, President/CEO
Customer Contact
- Mr. Rich Bielen, President/CEO
- Ms. Cary Tynes Wahlheim, Senior Vice President & Corporate Counsel
- Ms. Eva Robertson, Vice President - Community Affairs
- Davon Winn, Associate II Regulatory, Legal Department
- Additional Contact Information
Fax Numbers
- (205) 268-3642Primary Fax
- (630) 285-9218Other Fax
Phone Numbers
- (205) 268-5887Other Phone
- (800) 242-9442Other Phone
- (205) 268-3642
Customer Complaints
146 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
06/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I purchased *** insurance with Protective Asset upon purchasing a 2023 ****** Rogue through ******************* ****** of ********** on 8/19/2023. On 2/14/2024 I was rear-ended by another vehicle resulting in a total loss. The at fault driver did not have insurance so I immediately filed the claim with both my auto insurance company and for the *** coverage through protective. The person I spoke with gave me a list of documents that was needed in order to process the claim but assured me that as long as I had not missed or been late on any of my car payments up to this point that the *** coverage should cover the remaining balance as it was confirmed to be a total loss by the insurance adjuster. Once I had provided all the documents for the *** claim I was advised that it would take 30 days to process. The process took well over 30 days and required several calls from me to Protective to get any resolve. The first call post the initial 30 day period I was told it would be 30 working days, the next several times I called I was told that it was still in underwriting (Car-Co) and they would call me back only to never get a call back, I also advised that it was getting very close to when the car payments on the auto loan were expected to resume. Finally, one person helped me but advised that someone failed to provide the claim number to underwriting and caused the delay and the payment wasn't issued to the lender until 6/6. This delay resulted in additional interest accruing on the account that I am being held responsible for at no fault of my own. When I called Protective to ask why the payment they made was not for the full remaining balance the representative proceeded to tell me that there was no guarantee *** would pay at all. This coverage was paid for by me at the time the vehicle was purchased, my payments prior to the accident were always on time, and the loss was no fault of my own, yet I was not covered completely as I was lead to believe I would be.
Read MoreCustomer Reviews
68 Customer Reviews
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Most Recent Customer Review
DeShawn M
1 star
06/08/2024
Protective, Revolos Company, Assure Guard Extended Warranty Product.In late February 2024, my 2017 Chevrolet Tahoe received an engine light indicator while in operation. I delivered my vehicle to Pohanka Chevrolet, Chantilly, VA without delay due to the close vicinity and inability to stop on major road.There had been three third-party inspectors, from Assure Guard that visited the dealership for the major repair inspection and estimate of cost of the engine replacement. Two inspectors approved the repairs for the engine. The third only approved partial coverage for the replacement of the engine. This particular issue became an unwarranted major task having to speaking to various representatives throughout Protective, Revolos, and those affiliated with the Assure Guard Extended Warranty.I have submitted on numerous occasions to have my claim appealed and to be reimbursed for the out-of-pocket expense of $5057.25 due to a lack of proof technicality Revolos has deemed legitimate reasoning not to fund the complete replacement payment (but only partial payment) of the engine for the ***** Tahoe.The representatives at Pohanka of Chevrolet Dealership also agree that the decision made by ******* to not completely fund the total cost of the replacement of the engine was unprecedented and they had never had such a decision occur.There is no proof that, while already in route to work, the immediate delivery of my vehicle after indication of a check engine light to the dealership near where the check engine light illuminated, that this would/had cause the full destruction of the engine to the vehicle.No representative or inspector from Revolos provided any evidence to the dealership nor proof that the damage cause the total destruction of the engine nor any indication how that could be proven.I believe there is a lack of evidence present to make any analysis. It appears to me, from the consumer side, a forcible lack of due diligence on the part of Revolos.
Protective Life Insurance Company Response
06/10/2024
Hi, we acknowledge your dissatisfaction with your experience. We are reviewing the issues raised and will provide a detailed response once our review is complete.
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