Customer ReviewsforProtective Life Insurance Company

If it were possible, I would give Protective Life negative 5 Stars! They have messed up my *** ************ pretty much every year since they acquired it a decade or more ago. Every time I make a ************ it turns into a fiasco. I cannot count how many hours I have spent on the phone with them attempting to straighten things out. I have asked them over and over again to please straighten things out. Several times theyve actually lost my ************ check even though I send it certified mail with a cover letter (exactly as per their recommendations). I have had two supervisors (*********************, *****************************) assigned to me who admit and apologize profusely for the companies incompetence and vow to work directly with me on future ************s but when I call and/or email them I get their VM and never receive a reply or return phone call. If making a ************ is this nightmarish I can only imagine the horrors that await me when it comes time to make withdraws. One the most frustrating things about all this is that I did not originally open the *** with them. They acquired my account and I had NO say in it. I honestly do not know how they stay in business.

Thank you for contacting us on this matter. In response to your request, we have provided you with an audit of contributions received and the associated tax year along with a direct contact for any additional needs.Thank you Protective Life

Protective, Revolos Company, Assure Guard Extended Warranty Product.In late February 2024, my 2017 Chevrolet Tahoe received an engine light indicator while in operation. I delivered my vehicle to Pohanka Chevrolet, Chantilly, VA without delay due to the close vicinity and inability to stop on major road.There had been three third-party inspectors, from Assure Guard that visited the dealership for the major repair inspection and estimate of cost of the engine replacement. Two inspectors approved the repairs for the engine. The third only approved partial coverage for the replacement of the engine. This particular issue became an unwarranted major task having to speaking to various representatives throughout Protective, Revolos, and those affiliated with the Assure Guard Extended Warranty.I have submitted on numerous occasions to have my claim appealed and to be reimbursed for the out-of-pocket expense of $5057.25 due to a lack of proof technicality Revolos has deemed legitimate reasoning not to fund the complete replacement payment (but only partial payment) of the engine for the ***** Tahoe.The representatives at Pohanka of Chevrolet Dealership also agree that the decision made by ******* to not completely fund the total cost of the replacement of the engine was unprecedented and they had never had such a decision occur.There is no proof that, while already in route to work, the immediate delivery of my vehicle after indication of a check engine light to the dealership near where the check engine light illuminated, that this would/had cause the full destruction of the engine to the vehicle.No representative or inspector from Revolos provided any evidence to the dealership nor proof that the damage cause the total destruction of the engine nor any indication how that could be proven.I believe there is a lack of evidence present to make any analysis. It appears to me, from the consumer side, a forcible lack of due diligence on the part of Revolos.

Hi, we acknowledge your dissatisfaction with your experience. We are reviewing the issues raised and will provide a detailed response once our review is complete.

Don't waste your money. This place takes your money with c*** coverage. I spent over 2600 dollars on 3 warranties, the exclusions in the fine print get you. It's not worth it. Look around other places. I had 1 warranty that has since expired, I had an air conditioning problem, they fixed it but wouldn't replace the freon or refrigerant oil, I had to pay for that!!!!! The remaining 3 I can't get a refund on because of a claim clause. Please don't waste your time and money. Look elsewhere.

We are sorry you are dissatisfied with your experience with Protective. Protective will need further information to respond to your review appropriately. If we could be provided with a copy of the service contract, the service contract number, or the **** we can respond to the issue(s) raised in your review.The information may be sent to ***************************************** Please refer to this BBB review in the subject line of the email.

Awful Place. I tried to identify and was laughed at, even when I approached HR. AVOID THIS PLACE AT ALL COSTS!!

We e-mailed our contact information to ******************** to gather more information and there was no response. ****** can contact our office at ************** or by e-mail at ********************************** and we will be happy to discuss any concerns.

I would ever recommend this company. When you contact customer service, you just get transferred from one representative to another. No one returns calls, no one. They just keep asking for more documentation. I am now in the process of contacting the ************************* They are are the basis for the film The Client.

Thank you for making us aware of the review provided by the customer. To protect the privacy of the policyholder, a response will be provided directly to the customer concerning this matter. Should you desire a copy of our response, please contact the customer directly.

For decades I have had a policy. First it was Standard Insurance and that was good but then Protective became the policy holder and things have gone downhill. I always received dividend checks that had slowly been increasing, but about last year the check was reduced by over 70%. The company replied and blamed it on the economy. The economy cannot be the blamed for such a drastic reduction. Something funny is happening with the board or administrators of this company. My next step will be to ask for and administrative and criminal review of their transactions and business practices.

Due to privacy laws, we will be responding directly to ******************* regarding his concerns.

This company is awful. You cannot get any help if you have a problem. Only can talk to customer services. No supervisors available. If you're promised a supervisor will contact you, never happens.

We apologize that ************************* did not receive a callback from a supervisor as requested. We have contacted her and are addressing her concerns.

We originally purchased a term life insurance policy with MONY in ****, since then Protective has acquired MONY. We have been trying for a few weeks to terminate the policy. We have made several calls and spoken with customer service reps, we were advised of the steps to take to terminate the policy, which we have followed, but yet the policy has not been terminated. We have again reached out to customer service only to be advised it was being handled and we would receive a termination letter of said policy. It has been weeks, no letter and when logging into the online account, it still shows as an active policy. The website is not user friendly, and customer service is absolutely ridiculous. We find Protective Insurance to be the worst, with deplorable business ethics. Run, don't walk away from Protective Insurance!! We would leave no star if it was available, cringe at leaving 1 star!

February 2, 2024


Re:         Response to BBB Review ID: *****

This response is in reference to the company review dated January 30, 2024.

Due to privacy laws, we cannot provide any information regarding the review that ************************* filed regarding a MONY Life Insurance Company (MONY) policy.   Accordingly, we will respond directly to the email address for ************************* regarding this matter.

Thank you for bringing this matter to our attention.