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Find a Location

Cullman Chrysler Dodge Jeep has 1 locations, listed below.

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    Business ProfileforCullman Chrysler Dodge Jeep

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/30/1994

    Years in Business: 30

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    300 Benchmark Way, Cullman, AL 35057-2305
    BBB File Opened:
    3/30/1994
    Years in Business:
    30
    Business Started:
    2/22/1994
    Business Started Locally:
    2/22/1994
    Accredited Since:
    3/30/1994
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 250001800 for this business, issued by Alabama Department Of Revenue. The expiration date of this license is 9/30/2024.

    These agencies may include:

    Alabama Department Of Revenue

    50 North Ripley Street

    Montgomery AL 36132

    (334) 242-1000

    https://www.ador.state.al.us

    Type of Entity:
    Corporation
    Business Management
    • Mr. Scott Spitzer, General Manager
    Contact Information

    Principal

    • Mr. Scott Spitzer, General Manager

    Customer Contact

    • Mr. Terry Spitzer, President
    • Mr. Scott Spitzer, General Manager
    Additional Contact Information

    Fax Numbers

    • (256) 739-4486
      Primary Fax

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/20/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On 2-22-23 I took my 2008 Dodge truck for an oil leak. They did diagnostic and called with results and an estimate for repair of approximately $650 to replace valve cover gaskets. At that time I approved the repair. It was completed on 2-23-23 and I picked it up. The invoice number is CHCS227623. Total amount was $690.18. On 3-6-23 I called the service advisor and told him that the truck was still leaking oil and he told me to bring it back on Friday 3-10-23 at 9am. I took it in and the service advisor informed me that it would be Tuesday or Wednesday before they could even look at it so I did not leave my truck. I then called the service manager on 3-20-23 and took it back on 3-21-23 to recheck it for the oil leak. Invoice # is CHCS228307 and they called and said oil was cleaned off from previous repairs because the exhaust cover was ***********. Picked up on 3-22-23 no charge. The truck was still leaking oil the same day I brought it home. I called the service manager back 3-27-23 and was told to bring it in and they would get it resolved. Took it in 3-29-23 Invoice # CHCS228535. I was told by the service advisor that they would have to do further diagnostic to engine and pull exhaust manifold for a new labor charge of $230 at which time I declined. I picked up my truck on 3-30-23. I have made multiple phone calls to service manager to request a refund and never received a call back.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    James A.

    1 star

    01/06/2022

    Had my Jeep Cherokee repaired there. Paid with my CITI card. The insurance was covering the majority of the repair. I was to pay $500 of a $1684 repair. They charged my Citi Card $1684 and then charge the $500 on top of that - which put my card at maxed out. They said that they credited the $1684 back to the card, but 3 days later....I'm still maxed out and unable to use my card. I call Jeep. They tell me that the credit is showing and that I need to call Citi. So, I call Citi, and per the very polite customer service personnel - no credit is issued on the account. So, Citi instead offers to help me dispute the charge so that I can begin to get that money back. I call the Jeep place back and tell them.....they say, "well, we will have to check on it." That CITI card is my primary use card and I am locked up now due to them. Jeep in Cullman will not get my business any more! Citi Card on the other hand - is AMAZING!!!!!!

    Cullman Chrysler Dodge Jeep Response

    01/12/2022

    We are sorry for the inconvenience this has caused. The cashier did charge the $1684.00 in error but then credited back that amount the same day and recharged the correct amount. Our credit card processing company shows the credit was processed the same day so we don't know where the delay happened.

    Local BBB

    BBB serving North Alabama

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