Complaints

This profile includes complaints for All In Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

All In Credit Union has 30 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  All In Credit Union

  238 Virginia Ave Daleville, AL 36322-2400

  
• 

  All In Credit Union

  341 N Daleville Ave Daleville, AL 36322-2051

  
• 

  All In Credit Union

  2462 Montgomery Hwy Dothan, AL 36303-3254

  
• 

  All In Credit Union

  2525 S Park Ave Dothan, AL 36301-4907

  
• 

  All In Credit Union

  1238 Rucker Blvd Enterprise, AL 36330-3625

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against ALL IN CU regarding an unauthorized account that has appeared on my credit report. The account number is *********, which was reportedly opened on 8/29/2019 with a high credit limit of $300. However, I have no knowledge of this account and did not authorize its opening.Upon reviewing my credit report, I discovered this account listed as a negative item, which is now adversely affecting my credit score and financial reputation. I believe this account was opened without my consent and I have no recollection of initiating any relationship with ALL IN CU. This may be a case of identity theft or a clerical error, and it is causing unnecessary harm to my financial standing.I request the immediate and permanent removal of this unauthorized account from my ********************** report. I also request that ALL IN CU provide any evidence of my consent to open this account, which I am certain does not exist. If such evidence cannot be provided, I expect the account to be promptly deleted from my credit file.This account is negatively impacting my financial future, and I respectfully request a swift resolution of this matter. Please address this issue as soon as possible to mitigate any further damage to my credit.

  

  Business Response

  Date: 04/07/2025

  Ms. ******** previously disputed this loan with the credit bureaus on May 21, 2024, and July 31, 2024. The Credit Union verified Ms. ********* identification and signatures and responded to the credit disputes accordingly. The Credit Union closed these cases. 

• Initial Complaint

  Date:04/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Inaccurate information on my credit report. Please delete the close account off my ********************** report. My all in credit report. It's false information on my credit report

  Customer Answer

  Date: 04/07/2025

  Inaccurate information posting on my credit report. I need all in credit union top be delete off my credit report. Experian, TransUnion, Equifax. Need it delete off credit report . Correction on credit report

  

  Business Response

  Date: 04/07/2025

  Mr. ***** previously submitted a complaint(s) to the Better Business Bureau (BBB) about a loan and in 2024, we confirmed with the BBB that Mr. ***** was aware of the loan as he had made payments and payment arrangements for the loan. Additionally, Mr. ***** purchased debt protection for the loan and a claim was submitted in February 2024. Mr. ***** did not complete the paperwork for the claim, and the claim was closed in June 2024. Mr. ***** has a charged off loan balance, and he has formally disputed his credit file multiple times. The Credit Union responded to each credit dispute to comply with all state and federal laws and regulations. 

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved to a different state after I opened a safety deposit box with ****. So I was going to call to close the safety deposit box a month before it was supposed to renew. I did that, but instead of letting me close it out, AICU told me, they wouldn't do that because I "had to come close out the safety deposit box in person. " And also told me that I would be charged the recurring $35 a year FOREVER until I came and closed the account out in person. (Which I was never going to do because it was 8 hours away.) I called A LOT OF TIMES to try and get this resolved and the best solution they gave me was to not charge me for this year to "give me time to come and close the deposit box in person." I told them I was never going to do that. And instead of helping solve the problem they did nothing and laughed in my face literally when I threatened to complain to the BBB. I finally got the safety deposit box closed after threatening them several times. All of the managers I talked to were hateful and unhelpful and genuinely concerned about scamming me in the future.

  

  Business Response

  Date: 03/21/2025

  The Credit Union has investigated this matter. We have spoken to several employees and based on their recollection, they were hesitant to close the safe deposit box (SDB) over the phone because it seemed like the member was acting out of character, which was a red flag to them.  She had opened her safe box and was accessing it two to four times daily and then suddenly she was no longer coming in.  On the initial phone call to the branch, she did not seem to be acting like herself and when she was requested to close the **** they reviewed our standard process which is having the member go into the branch, accessing the box to ensure that it is empty, returning the keys, and signing the closing documents.  The member was asked if the box was empty of contents to which the member responded she did not know if it was empty or not.  This is what gave Credit Union staff additional pause to not close the box over the phone but instead to ask that member go into the branch.  When the member called back in at a later date about the fee, that is when staff reached out to a Regional Manager (**). When the ** was provided the details, she suggested waiving the fee, if that was the member's concern, to allow more time for the member to go into the branch,claim any contents and close the box out properly (which appears to have been closed now by the ************** but the branch does not have keys nor are they sure if the box is empty).

  Customer Answer

  Date: 03/24/2025

   
  Complaint: 23078233
  
  I am rejecting this response because: All of it is a lie. First of all, I was not acting out of character. That's insulting to say. They are just trying to cover their behinds for what they did. I moved EIGHT HOURS away and told them that I could not come in and close the box but that it was supposed to renew the following month so I wanted to go ahead and close it out over the phone. How many times I accessed the box says nothing about my character. That's an odd thing to say and I could sue for it. I never, ever, said I wasn't for sure if the box was empty or not because I know for sure that I emptied it before I left town. All of what I just read was a lie. I called several times and spoke to several people, and none of them would let me close the box out and even laughed in my face when I said I was going to call the BBB. All of what they just wrote was a lie so they can cover their behinds. 
  
  Sincerely,
  
  ****** *********

  

  Business Response

  Date: 03/25/2025

  We want to offer our sincere apologies to our member, ****** *********. Upon further investigation, the box is closed. However, if ************ can mail the safe deposit box keys back to us, we will make sure its empty before renting to another member. On March 12, 2025, we emailed a return mailing label for the keys.
  
  Once we receive the keys, we will video the opening of the box to share with Ms. ********* since she wont be here.  We are more than willing to do a video call if she would prefer. We understand this process has not been smooth and want to make sure she is satisfied with additional box closing process we have outlined. I understand her box is empty, but this is to protect her and the credit union.
  
  All Ins VP of ************** and Branches, *** *******,called Ms. ********* today and left her a message so we could talk through this process.
  
  We apologize for the calls she had to make in order to close her safe deposit box. All staff involved have been coached on this process and the member interaction. 

  Customer Answer

  Date: 03/27/2025

  
  
  I think the response is satisfactory
  

• Initial Complaint

  Date:03/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint regarding several accounts listed on my ********************** report that I believe are the result of identity theft. As a victim of identity theft, I kindly request your assistance in investigating and removing the following fraudulent accounts from my ********************** report:ALL IN CU (Opened Date: 4/22/2019, Account Number: *********)ALL IN CU (Opened Date: 7/16/2018, Account Number: ****************)ALL IN CU (Opened Date: 7/16/2018, Account Number: *********)I have no knowledge of these accounts and did not authorize or open them. I have filed a complaint with ***************** in regard to these fraudulent accounts, and I have enclosed copies of these filings for verification.Please investigate these accounts and take the necessary steps to remove them from my credit report. I would greatly appreciate your assistance in resolving this issue.Thank you for your prompt attention to this matter. I look forward to your response.

  

  Business Response

  Date: 03/07/2025

  The Credit Union has reviewed Ms. ********** accounts, and it has not received any disputes through the credit bureaus for identity theft. Should Ms. ******** choose to dispute accounts, she should contact the Credit Union at ********************, which is the ***************** The Credit Union will conduct a full review for Ms. ***************

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent my deployment orders into this bank in which I have been a member since 1985. Because I work under a Department within the *********************, The failure of their staff did not perform any reference to the organization but say one word and sent a email because they jumped to the conclusion of thinking they know exactly what they are talking about. I work for the DoD. She told me every business has their rules. It has absolutely nothing to do with their rules is a law by the *********************. Then she said they only use this for active duty military which is another failure to do their homework. I received the current law from the JAG office on the military base. This law also refers to some civilians. Under SCRA (50 USC, ********), certain United States citizens serving with the armed forces of a nation which the United States is allied in the prosecution of a war or military action. I am being deployed to the *********** to support weapons to our allies. My orders are already at the business and have been there for 2 months so thats covered. That was the last response. I have attempted to talk to people at the bank, that was also a last suggestion. They can abide since this is my 2nd complaint about the same thing or they can deal with a federal lawsuit. They are the worse business and obviously extremely incompetent. Since the name change they are like about as bad as a bank can get. Its amazing how the select their dumbest employees to respond. I guess when a fast food place closes, the credit union starts recruitment. I am willing to share this with the media.

  

  Business Response

  Date: 12/03/2024

  All In Credit Union responded to this complaint on November 13, 2024. We requested that Ms. ****** contact us if her employment was covered under the areas listed from the Service Members Civil Relief Act. The Credit Union's number is ************. Thank you. 

  Customer Answer

  Date: 12/06/2024

   
  Complaint: 22624208
  
  I am rejecting this response because:
  I have reached out to this business and their response was the reason for the complaint. I would have never filed a complaint against this business if I felt there was even the possibility of them being fair and knowing the law as it is currently written. I was told every business has their rules. I didnt know any business and their rules override federal law. Although no other business I have contacted that I do business with responded in that way, they provided knowledge of the law, responded in writing quoting the law, and are working with me 100%. There is absolutely no reason calling these people again when I already have and provided them with the proof they need. No matter what I need these people for its a problem, but Im definitely not the only one. The location of this business is my home, but thats no reason to tolerate unprofessional behavior. They will be paid off within 1 year, but in the meantime, Im not having any more of my federal deposits sent to that bank. They can just bill me. 
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 12/06/2024

  This issue has been reviewed by All In Credit Union's ********************* and outside counsel. Based on the information Ms. ****** provided, she is not eligible for SCRA coverage. Thank you and All In Credit Union is closing its file on this matter. 

  Customer Answer

  Date: 12/07/2024

   
  Complaint: 22624208
  
  I am rejecting this response because, based on the information provided by the ********************* whom I have been employed with for the last 8 years I qualify for SCRA. To set the matter straight, the female at the credit union saw the word contract and assumed I was a contractor which is the furthest thing from my line of work. **** is a department within the DoD, and I am part of the ********************** with that department. I also provided a copy of my deployment orders and I will not post sensitive information like that on the web. 
  I also received a second opinion from the JAG office on the local military base just to make sure I am covered. Yes I am according to the council I spoke with in person. The law does not just cover active duty military members. It also covers certain civilian who are in support of the ************* and its allies during time of conflict and war. 
  sitting around googling stuff on line doesnt make *** business right. First stop assuming everyone is a contractor because thats the largest employer in the *********. The word contract doesnt mean contractor. Theres a big difference according to standard research. The federal government does deal with contracts, all of them when it comes to property provided by the government made by defense contractors. Someone has to produce the products and someone gets paid to do it. To make all of this happen between the parties and every decision, detail, and everything else is the federal governments job. ******** what, how, when, and how much doesnt just happen in thin air. We are not contractors. You can however ****** the organization and it will explain in full detail who we are, why we exist and what we do. 
  I know what occurs In *********, ******* on the local base. Its where I call home. We are far from a contractor. Basically, she should have educated herself and we would have never had things go this far. Its amazing how one word thats similar to their familiarity triggered her mind to think thats all everyone does. 
  
  The other problem is, the bank doesnt want to do one single thing that they consider honesty. Its no longer a bank for the people. Its a bank that has developed into take advantage of the people. ****** was nothing close to this new outfit and its ashamed it had come to this. Believe me, if I was active duty, it would be the exact same debate because this organization doesnt do one single thing to help anyone except themselves regardless of the laws. 
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:11/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not reliable and responsible for this account showing on my ********************** report. I'm not responsible for this contract. This creditor doesn't have proof of a contract stating the information. . Please delete off my credit report profile.

  

  Business Response

  Date: 11/18/2024

  There were several occasions where Mr. ***** spoke to the Credit Union about his loan and made payment arrangements with the Credit Union. This supports that Mr. ***** knew about the loan and that it is his loan. If there are still questions or concerns, Mr. ***** should contact the Credit Union directly at ************. 

• Initial Complaint

  Date:08/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tuesday August 6 2024 I called All In Credit Union to obtain a payoff amount on my auto loan that I have there as I wanted to trade that vehicle in. I was quoted the amount of ******** by their employee and told that amount was good for 10 days. I then relayed that information to the dealership I was working with and a deal was made on a new car based on that payoff amount. After the paperwork was done on the new vehicle the dealership called to verify the payoff amount and was told an amount of ********, which is quite a bit different. At this point the deal is done. I called the bank this morning 8/8/2024 and was told that yes indeed I was told ********-as all the calls to the bank are recorded and documented. The representative then proceeded to tell me that it was a mistake on their part but there is nothing they are willing to do about it. To say I am upset is an understatement. The right thing for the bank to do is stand behind what they told me. I have been a customer there for many years, have never missed a loan payment. Obviously I am not at all valued as a customer.

  

  Business Response

  Date: 08/09/2024

  We have received your complaint regarding the misquoted payoff amount and have documented the issue. Your concerns are important to us, and we have taken immediate action with the employee that made the error. Unfortunately, the amount provided to you will not pay off the loan in full. We do understand that you are upset about this error, and you have since authorized a transfer from your savings account ending in 5656 to the loan account ending in 3977 in the amount of $2,007.32 to cover the difference. We do have the account notated to receive the payoff check from the dealership in the amount of $26,622.00 and will reach out to notify you once the check has been received and the loan has been paid in full. 
  
  

  Customer Answer

  Date: 08/12/2024

   
  Complaint: 22114436
  
  I am rejecting this response because:

  the bank is doing absolutely nothing to rectify the situation 
  
  Sincerely,
  
  *********************************

  Customer Answer

  Date: 08/12/2024

  The bank is refusing to rectify the situation.  I called to get a payoff amount on my auto loan and was given an amount.  I then entered into a deal for a new automobile based upon the information the bank provided me.  They should be required to stand behind the information they provided me.  

  

  Business Response

  Date: 08/12/2024

  All In Credit Union has responded to ************************ complaint and taken action to remedy the situation. 

  Customer Answer

  Date: 08/12/2024

   
  Complaint: 22114436
  
  I am rejecting this response because:

  the bank is doing nothing to rectify THEIR mistake.  I based a decision on the information they provided me.  They should have to stand behind what they said.  I trust that when I call a financial institution that I am being provided correct information.  They did not do that.  They should have to stand behind what they told me.  
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:08/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ALL IN FCU, I do not have a contract with ALL IN FCU, they did not provide me with the original contract as requested.

  

  Business Response

  Date: 08/04/2023

  On August 9, 2021, you signed a sales and service contract with ****************** to have solar panels installed on your home. Al ** Credit Union provides the financing for customers of ******************. Perhaps ****************** did not inform you of that at the time you signed the contract with them.

  Additionally, on September 17, 2021, a representative from All In Credit Union called and left a voice mail message for you to welcome you to the Credit Union and thank you for your membership. On September 29, 2021, a second call was placed to you and another voice mail message was left. Several attempts were made to contact you via text message and email during January 2022. Then on February 3, 2022, we sent a text message concerning a late payment. On March 31, 2022, you contacted the Credit Union and requested a payoff of your loan.From April 2022 through June 2022, numerous text messages and emails were sent to you. On July 8, 2022 and July 13, 2022, text messages were sent to you concerning you late loan payment. On July 13, 2022, you made a $184.37 payment.You did not make further loan payments and on January 10, 2023, your loan was charged off. On August 1, 2023, your account was sent to an outside attorney for collection.

  If you would like a copy of your contract or any documents,please do not hesitate to contact All In Credit Union directly at ************.
  

• Initial Complaint

  Date:06/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/11/23, All In Credit Union assumed a credit loan from ******************* date unknown. Neither on the credit companies notified the lender, *************************** that a transfer in the creditor was conducted. All in Credit Union violated the Fair Credit Leaning Act, failing to notify the leaner of the transfer, and the terms of payment. All In Credit Union sent a email to *************************** without any explanation of the amount of $10,073.10 was render due. All in Credit *****, acted with prejudice, and intentionally filed a delinquent payment with Trans Union Credit Bureau. The critical information withheld was that ****************** was investigating the roofing installer, Dream Home Roofers work deficiencies. The issue here is failure to properly notify the lender of all changes in the terms of agreed payment. The lender *************************** filed a complaint with the Trans Union Credit Bureau (file # *********) to find out what credit company filed a delinquent payment. Instead of filing a fraud case, a complaint of improper business was filed, and All In Credit Union failed to withdraw the delinquent notice to the Trans Union Credit Bureau, after verification of payment was made on 6/20/23 in the amount of $304.00 to establish verification of account. All In Credit refused to accept that date as the official date of confirmed contract of payment, and correct the information reported to Trans Union Credit Bureau. Another complaint will be filed according to the Fair Credit Lending Act, and Good Faith,

  

  Business Response

  Date: 07/06/2023

  On January 26, 2023, All In Credit Union called ******************. A representative from All In left a welcome voice mail message and also sent a welcome email to ******************. In February 2023, ****************** alleged that this loan was fraud and that he would report us to an appropriate federal agency. A representative from All In tried to call ****************** at that time, he answered but stayed silent on the phone. The All In representative kept saying hello but ****************** would not speak to her. There were numerous attempts by All In to collect on the delinquent loan from February 13, 2023 to June 16, 2023. On June 20, 2023, ****************** sent a text message to All In that stated he had no account with All In. An All In representative spoke to ****************** on this day and advised him that he was 138 days delinquent on this loan. ****************** told the representative that ****************** was investigating the matter and that there were sub standard materials used on his home and that he was not paying until it was resolved. All In provided ****************** the phone number to ******************. Also, on June 20, 2023, ****************** made a loan payment. At that time, All In determined that the address we had on file for ****************** was incorrect so we obtained a correct address for ******************. This is why he never received his welcome letter or statements. On June 30, 2023, ****************** called All In and requested a copy of his statements. A collections representative spoke to ****************** about his delinquent loan. ****************** stated that he intended to pay off the loan. ****************** also stated that he felt like his payment amount should be higher. The collections representative explained to ****************** that the payment amount is based on the loan agreement and the balance that was borrowed. ****************** did not understand that the contractor used less materials than what was approved. The collections representative explained to ****************** where he could find all this information in the loan agreement. All In Credit Union has a right to collect on debts that are owed by its members. All In Credit Union has not violated any federal regulations or state laws. 

  Customer Answer

  Date: 07/12/2023

   
  Complaint: 20253256
  
  I am rejecting this response because:
  All in One Credit failed to send proper notification and identify, All in One Credit as the credit company assuming loan payment.  My first response to All in One Credit by Email, at *********************.  I have no account with your ********************** company.  They failed to send any explanation,  On further investigation,  ****************** was investigating the work of One Dream Home ************** ****************** failed to make proper notification of any collection attempt. The transfer of the loan payment was malicious attempt to discredit the credit rating of ***************************, and collect penalty fees from payment sent in a attempt to resolve the issue.  On June 7,  2023 after payment of $304. dollars,  *************************** requested a hard copy letter be sent to *******************************************************  *****, the **************** failed to send the invoice.  On July 11, another payment was made for $98.  dollars ,  and a second request to send a hard copy of the contract.  **************** statement they have a signed contract, and a request of that contract was requested to be sent to *******************************,  Suspected of fraudulence signature.  No verification has been mailed by postal service as of July 7, 2023

   

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 07/13/2023

  All In Credit Union has provided information on this. We have not changed our position. If you seek a resolution, please contact our eLending Department and speak to a representative at ****************************.

  Thank you. 

   

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have given them 3 months to provide me with the original document from a auto loan they werent able to provide it, so I requested it to be removed off my credit report and it still havent.

  

  Business Response

  Date: 05/03/2023

  After completing research, we found loan documents from December 2016 for a 2012 Chevrolet Cruze, a loan which was originally made by Wiregrass Federal Credit Union. Wiregrass and All In Credit Union merged ** 2019, so this is why the loan is now with All In Credit Union. We also found that ****************** submitted credit disputes with the statement that Wiregrass Federal Credit Union claimed it would "delete" the loan. Due to the merger and the fact that Wiregrass Federal Credit Union no longer exists, we do not have a way to verify this. We can confirm that it is a debt that ****************** owes. We have mailed the loan documents to ****************** at the address that was provided with this complaint. If she has further questions, she should contact All In Credit Union directly at ************.