Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/14/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There had been several clerical issues during our business exchange in the selling of my personal vehicle as well as leasing a new vehicle from the dealership. Despite that, this is not what my complaint is about. My complaint is that there has been a discrepancy in the payment I am owed for the sale of my personal vehicle and the payment amount received by the finance department. I have reached out concerning this with no response from the dealership or General Manager. Additionally, my local tag office has had to reach out to me regarding my leased vehicle information due to the inability to get in contact with the dealership after multiple attempts. Furthermore the dealership failed to deliver payoff of my previous vehicle to the loan lender within the 10 day pay off window and I was charged for a vehicle I was no longer in possession of. There is general lack of clear communication and it has been short of a month trying to contact staff to resolve these issues.

  

  Business Response

  Date: 06/14/2024

  The customer was contracted on Saturday, 5/25/2024, with the contract being submitted to the bank the following Monday, 5/27/2024.
  
  The customer's deal was funded by ********************** Lease Titling Trust on 5/29/2024. The trade was then paid off electronically to ******************************* on 5/29/2024 (day 5 of the alleged "10-day payoff window"). The payoff amount submitted was $14,964.58 and we received the title via US mail from ******************************* on 6/4/2024. If the customer did indeed have a payment deducted from his personal account, those funds would be reimbursed by *******************************.
  
  An equity check was mailed to the customer on 5/29. It has not yet been cashed by the customer and we will be more than happy to place a stop payment and issue another.
  
  It is not uncommon for out of state tag offices to be confused when titling a lease sold by an Alabama dealer. Each state looks at leases a little differently. This notification is the first time of us being made aware of any problems with this title, and our title specialist is currently in contact with the Mississippi tag office to clear up any of their concerns.

• Initial Complaint

  Date:02/27/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2024 Hyundai ************** on 9-23-24. At the time of purchase, I was told the vehicle was capable of towing 5000lbs. It is important because I tow a golfcart and boat. We agreed to add the tow hitch and trailer wiring harness into the price, and it was added to the "we owe" from the dealer. The salesperson and the sales manager insinuated that the hitch was onsite, but the harness may take up to 3 weeks. I later found out that the harness was not available from Hyundai, and still is not available. I cannot use this truck as intended when purchased due to dealer not providing the harness. The dealer has admitted to the above statements with Hyundai ******************* case management but did not offer a suitable resolution.

  

  Business Response

  Date: 02/27/2024

  We have reached out to Mr. ***** and informed him that the parts will be in on March 4th for installation.  At that time we will provide him with a vehicle to drive while his vehicle is having the parts installed.  He was satisfied with this remedy.

  Customer Answer

  Date: 02/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******************

• Initial Complaint

  Date:02/15/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Summer of 2023, the engine in my 2017 Hyundai ***** Fe Sport completely failed and shut off while I was driving on the ********* Bridge in ****** **. I managed to make it safely to the side of the road and had the vehicle towed to the repair shop. I had had several repairs prior to the 100K miles expiring and at that time had NO IDEA of the massive complaints about this particular engine until the repair shop showed me. These engines are notorious for being junk yet for excessive oil consumption among other things yet there is no official recall on my vehicle. Ive been pleading my case with the service manager for months to no avail. Hyundai corporate denied a new engine. There should be an official recall on this engine and I dont feel that I should have to even replace an engine on a 2017 vehicle with only 122k miles on it. It has been serviced regularly and taken very good care of. I even asked if they would pay half and they said NO. I have 2 other family members and 1 friend that have the same vehicle and have had the exact same problem. There needs to be an official recall on this vehicles engine. Just ****** it, "excessive oil ******************** failure 2017 Hyndai"...you will see what I am talking about. I would like my engine replaced at NO cost to me. I have been without a vehicle for over 6 months already.2. Eastern Shore Hyundai also had my car towed off the lot WITHOUT giving me notice or a deadline. I received a notice from ************ that I had to pay almost $1,000 or my car would be sold at auction. I did retrieve my vehicle and managed to get ***** to lower my bill to $515. I would like to be reimbursed for that by Hyundai.

  

  Business Response

  Date: 02/15/2024

  Thank you for reaching out. ****************** is the second owner of a 2017 Hyundai ********. It was towed to ** on October 14, 2023, with an engine failure. After diagnosis, we informed ****************** that she had a broken exhaust valve thus causing irreparable engine damage.  After she was told it would not be a warranty matter, ****************** stated she was going to consult with her attorney.The vehicle was diagnosed and available to be picked up on October 26, 2023.****************** stated she was going to have the vehicle towed out and determine how to proceed. The vehicle sat here from October 26, 2023, until January 14,2024, waiting for **************** to tow the vehicle as we no longer had room to store the vehicle.  
  
  Eastern Shore Hyundai does not have the authority to make warranty decisions nor extend warranty coverage to out of warranty vehicles. We have contacted Hyundai *** twice on her behalf to obtain a goodwill authorization for assistance and was declined both times. Moving forward, **************** needs to contact Hyundai *** at ************** to discuss this matter with the manufacturer. Unfortunately,there is no warranty coverage nor recall that is available to cover the cost of a replacement engine.
  
  As much as we would like to help ****************, we have no means to meet her expectations and replace her engine at no cost.

• Initial Complaint

  Date:11/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new vehicle from this dealer and ******* finance gentleman. I had my young child with me in the office and I said repeatedly I did not want any warranty or service contract I soley wanted gap coverage only. He deceptively placed a **** First mile maintenance plan on the finance agreement AFTER I WAS COMPLETELY CLEAR to no do this. He wouldn't let me finish the paperwork until I said no for the 6 or 7th time with my young child crying because he was hungry and we had been there longer than I was told. He needed to breastfeed and I explained to ******* no six times to warranty he said okay give me your down-payment and then he personally scrolled thru the screen for docusign and signed my name and I video taped it because at this point I was uncomfortable and felt he was taking advantage of me tending to my child at the same time. I never got a paper copy of this so I was unable to tell he added the warranty until I got a USB adapter for my phone to read to agreement. I am absolutely appalled by this business practice. I have written two reviews with no response from a manager. I do not want this warranty and I want it refunded immediately and some disciplinary to the finance gentleman for illegally signing the contract on my behalf and his deceptive and predatory practices

  

  Business Response

  Date: 11/16/2023

  Our General Manager has spoken with **************** and resolved this issue.

  Customer Answer

  Date: 11/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Kayetlan ******

• Initial Complaint

  Date:06/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my Hyundai sonata to Eastern shore Hyundai due to an engine malfunction in Oct 2021. They submitted for extended warranty coverage due to multiple vehicle recalls and the warranty was voided due to a failure to clear a service campaign prior to me purchasing the car. I attempted to dispute this via Hyundai. I received a call from *** in 6/7/22 about getting my car back and was in the process of arranging to have it towed when I received another notice about another recall and I requested *** submit again to see if my engine could be repaired under that recall since it had previously been denied due to a campaign 953 issue and that campaign had now expired. He notified me it could take months to resolve and he would call me back and let me know. In June 2023 I got a letter from ** **** of rev that my car was filed as abandoned and going to be auctioned off. I called Hyundai and they stated they made "multiple attempts" to reach me prior to shipping my car off and I have my phone records to show they made no attempt. I have spoken with the ** and he was going to pull call records and assist with a resolution and now will not return phone calls. I have made multiple attempts to reach out and continue to be transferred to voicemails that are full and no one will return the call. ******************** is now in possession of my car and demanding I pay recovery charges in excess of $1000 to get my vehicle back so that it is not auctioned off.

  

  Business Response

  Date: 06/28/2023

  The information provided to BBB was not totally correct, we did reach back out to ********************** in September of 2022 on her husband's phone number, and informed her that it was not covered and the vehicle would need to be picked up. She informed us she would be looking for a place to have the vehicle towed and get back to us. As we do not have the records of the final notice sent, when ************************ contacted us about the notice she received, we agreed and covered the storage fees from the location the vehicle was towed to. This has left ************************ with the tow bill as the only amount she owes, which she would still owe to Eastern Shore Hyundai if the vehicle was at our location. At this point ************************ may pay the tow bill and have the vehicle returned to her the same as if it were being towed to her from Eastern Shore Hyundai.

• Initial Complaint

  Date:05/09/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document

• Initial Complaint

  Date:11/14/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/09/2022, we, me and my wife, purchased a 2023 Hyundai Santa Fe from Eastern Shore Hyundai. We agreed on a deal and was sent to finance. In the finance we were offered an extended warranty which we declined. The finance person kept pushing purchase of an deal for oil changes which we finally agreed to. He said that it would only increase our payment by $5 per month, which it did, however, he didnt say our terms would go from 72 months to 73 months, and additional $675. In addition in signing the paperwork, we signed one for the extended warranty at an additional $3250 added to the purchase price. I didnt realize this until 11/10/2023 while reviewing all the paperwork he gave us.upon discovering this, I call the salesman to understand exactly we were getting for this $3250. He stated that he didnt know that I needed to talk to the finance people. I called back trying to reach someone in finance, but was unsuccessful. I left a message for someone to call me, but no one has called me back.I filing this complaint because I feel like we have been scammed. You tell someone you dont want something and they push so many papers in front of you, that you end up with it anyway. I guess that because Im 78 and my wife is ******************************** people. Im sure that we will probably lose the $3250, but the Seniors Citizens need to be warned to check each piece of paper carefully and preferably have someone who is younger and more alert at a dealership like this one.

  

  Business Response

  Date: 11/14/2022

  Our manager, *******************, reached out to **************** and went over the documents that he signed.  He agreed that he signed all of them and he admitted that he did agree to the terms, however, he realized after the fact that he really did not want the extended service contract.  He wants to keep the prepaid maintenance program but has changed his mind with the service contract.  ************** emailed him a cancellation form that he will return and we will proceed with the cancellation and refund.  He was satisfied with that plan of action.

  Customer Answer

  Date: 11/17/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************