About
Important information
- Government Actions:Government Action: BBB reports on known government actions involving business’ marketplace conduct:Docket number: 2022-CFPB-0008
On September 28, 2022, the business entered into a consent agreement with the Consumer Financial Protection Bureau (CFPB). The CFPB ordered Regions Bank to pay $50 million into the CFPB’s victims relief fund and to refund at least $141 million to customers harmed by surprise overdraft fees. From August 2018 through July 2021, Regions charged customers surprise overdraft fees on certain ATM withdrawals and debit card purchases. The bank charged overdraft fees even after telling consumers they had sufficient funds at the time of the transactions. For more details go to:
https://www.consumerfinance.gov/enforcement/actions/regions-bank_2022/
Overview
Regions Financial Corporation
3201 Ross Clark Cir
Dothan, AL 36303-3039
BBB Accredited Since: 1/1/1956
Years in Business: 152
BBB Accreditation & Rating
About This Business
Products and Services
Business Details
- Local BBB:
- BBB Serving Central & South Alabama
- BBB File Opened:
- 1/1/1956
- Business Started:
- 1/1/1873
- Business Started Locally:
- 1/1/1873
- Business Incorporated:
- 7/1/2004
- Type of Entity:
- Corporation
- Alternate Names:
- Regions Bank
- EnerBank USA
- Business Management:
- Mr. Justin Kattus, Vice President
- Mr. Alan Register, Birmingham Market President
- Mr. Daniel Campbell
- Mr. Brett Schaffer
- Jennifer Burr
- Marie Collins, Office of Customer Satisfaction Manager
- Zachery Mashburn, Office of Customer Satisfaction manager
- Kaci Bryson, Office of Customer Satisfaction Manager
- Mr. John Jordan, Vice President
Additional Contact Information
- Customer Contacts
- Mr. Justin Kattus, Vice President
- Mr. Alan Register, Birmingham Market President
- Mr. Daniel Campbell
- Ms. Sarah Moss, Vice President/Community Relations Officer
- Mr. Brett Schaffer
- Jennifer Burr
- Social Media
Licensing information
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB records show a license number of 174490 for this business, issued by State of Alabama Banking Department
State of Alabama Banking Department
401 Adams Ave Ste 680
Montgomery AL 36104
Additional Information
- Other Resources
- State of Alabama Banking Department
401 Adams Ave Ste 680
Montgomery AL 36104
Phone Number: (866) 465-2279
https://banking.alabama.gov/
[email protected]
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