Business ProfileforTrawick International, Inc.

I purchased travel insurance online through Trawick for our trip to ********** in April. At the time of purchase there was an option you could add to the policy for cancel for any reason. I selected that option and thought I was covered. A few minutes after paying I received an email with my policy certificate and a summary of benefits. You have several days to review to make sure you're satisfied. I looked it over and saw that it did say optional cancel for any reason payable at 50%. I never thought anything about it again. That's until my son came down with Covid several days before the trip. He took an at home test and it was positive. He didn't go to the doctor so the insurance policy wouldn't cover it for the 100%, but I had remembered that I had cancel for any reason. After filing a claim I was told I didn't have that option after all. Even though it clearly stated it in my summary of benefits. They told me that the Summary of Benefits was just a general list of coverages for everyone. Why would I need that? I need to know what my coverage is. So now it's my word against there's as to whether or not I purchased the option. I have no way of proving it either way. My question to Trawick is where in my certificate do you show me what my actual coverage is? I have asked them to send this to me and all they send me is a copy of summary of benefits that again doesn't tell me my policy limits. All of my other insurance policies I have ever purchased for anything tells you what your limits are. Not what everyone else's are. This is how Trawick gets out of paying claims.