Complaints

This profile includes complaints for Trawick International, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Trawick International, Inc.

  300 Fairhope Ave Ste G Fairhope, AL 36532-2351

• 

  Trawick International, Inc.

  PO Box 2284 Fairhope, AL 36533-2284

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  re: certificate #******* our trip has changed for several reasons. the effective date is now 4/15/24 not 4/12/25. the termination date remains 4/20/25. More importantly, the total trip is now $7,410.00 lower than the original $12,946. As senior and veteran, I am requesting, that, the trip be repriced and issue a refund for any portion of the total paid price of $1,315. Please do a courtesy for us. It would be greatly appreciated.

  Business Response

  Date: 01/06/2025

  January 6, 2025
  
  
  Better Business Bureau Serving *************************
  Dispute Resolution
  ****************************
  *********************************************
  
  Re:         BBB Complaint ID#********
  Consumer: ***** ********
  Policy: 982897292-2061680
  
  Thank you for your inquiry regarding the above insured.  After review of this inquiry,we have confirmed Mr. ******** is not eligible for a Plan payment refund.
  
  We have contact the insured directly via email in an effort to resolve this matter.
  
  If there are any additional questions, please let us know.
  
  Sincerely,
  
  
  ******** ******* | Compliance & Grievance Administrator I
  Co-Ordinated Benefit Plans, a subsidiary of One80 Intermediaries
  
  
  
  cc:           ***********************************
                  Trawick International
  

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I paid for travel insurance including cancel for any reason insurance. I developed pneumonia and could not travel. Cancelled everything, turned in my claim OCTOBER 1. As of this date I cannot even get them to update this claim. I have called at least a dozen times. It is supposed to be dealt with within 20 business days. It is now 54 business days and I am still being given the run around. Even though I qualify for a full refund due to illness I even said if it was too much for them to handle due to their backlog....I would settle for the 75% using cancel for any reason. Still NOTHING.

• Initial Complaint

  Date:09/16/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 14, 2023 I signed up with year long **************** with Trawick international. We recently had a flight delay on Aug 26 In *********** ***** on the ***************. We were delayed at the airport for 12 hours. I have contacted Trawick by email and tried calling but they are not responding to anything. I looked up reviews and so many customers have had this same issue. I paid $316 for insurance, and I can't even make a claim on it. This is fraudulent business.

  Business Response

  Date: 09/27/2024

  September 27, 2024
  
  
  Better Business Bureau Serving *************************
  Dispute Resolution
  **********************************************************************************************************
  
  Re:         BBB Complaint ID# ********
  Consumer: ********* *****
  Claim No. 213926
  
  Thank you for your inquiry of September 16, 2024,regarding the above insured.  Below you will find a synopsis of this matter.
  
  The customer expressed concerns regarding the claim.  In review of the insureds claim submission,the insured reported to us on August 27, 2024, that their flight on August *******, was delayed, causing them to arrive to ********* later than scheduled.  In reviewing the claim, the insured provided documentation they were booked on air flights traveling to ********* on August 26, 2024, and returning August 29, 2024. As a result of the flight delay, they arrived to ********* at 12:14 AM on August 27, 2024, versus 2:11 PM on August 26, 2024, a delay of 10 hours and 3 minutes.   
  
  The Trip Delay provisions the insured purchased provides a benefit -- $100 per day to a maximum of $200 for specified losses and expenses incurred when an insured is delayed 12 hours or more due to a defined Hazard.  As the flight suffered a delay of 10 hours and 3 minutes, we cannot document the Plan terms were met.    CBP has sent the insured a denial of the claim via email to the insured directly.
  
  We are sorry that we are not able to provide a more favorable response to this inquiry, but we hope this is responsive members concerns.  If there are any additional questions regarding this matter, please let us know.
  
  Sincerely,
  
  
  ******** ******* | Compliance & Grievance Administrator I
  Co-Ordinated Benefit Plans, a subsidiary of One80 Intermediaries
  
  
  
  cc:           ***********************************

• Initial Complaint

  Date:08/30/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our flight got delayed more than 24 hours, and we filed delay claim expenses with this travel insurance company. With emails back and forth, they keep insist that we should file claim with America Airline for the expenses. We then contacted ** via email with customer relation, and all we got is just apology and no info how and can we file for expenses. Report it back to Trawick/Nationwide. They still insist that we need to file claim with ** and give us the link to DOT. However, upon lookup the link. DOT website clearly stated the ** does not compensate for any delay other than provide food voucher and hotel, see the link *******************************************************************************. Email them back, and Trawick/Nationwide still insist we file the claim with **. We had to call ** customer service and they stated the same thing as DOT website. Email them back, and Trawick/Nationwide still saying the same thing over and over again and refuse to pay for the expense other than one night of the hotel fee. Never experience any travel insurance company ever make us jump all hoops and refuse to pay.

  Business Response

  Date: 09/17/2024

  September 17, 2024
  
  
  Better Business Bureau
  Serving Central & *************
  PO Box *****
  ********************
  
  
  Re:         BBB Complaint ID# ********
  Consumer: ***************
  Claim No. 208856
  
  Dispute Resolution:
  
  Thank you for your inquiry of August 30, 2024, regarding the above insured.  Please accept our sincere apologies for the delay; below you will find a synopsis of this matter.
  
  The customer expressed concerns regarding the claim,stating that he submitted documentation that ***************** would not cover his delay expenses.  Our records show that on August 15, 2024, we approved payment for the hotel expense, but requested the insured submit the remainder of the expenses to the airline per DOT regulations. We acknowledge that the insured provided documentation that he contacted *****************, but his documentation did not reflect he had asked the airline to cover his out-of-pocket expenses or that the airline denied the request. 
  
  In reviewing this matter, we noted that the airline would likely not cover the baggage delay expenses, and in order to resolve this matter, we allowed payment for the meal expenses as well as the documentation did not show that ***************** was going to consider the loss.  Therefore, on September 10, 2024, following an appeal review, additional benefits were approved.  Trip Delay and Baggage Delay benefits totaling $340.19, the total amount of the loss, has been issued as of September 16, 2024.  Based upon our review, the insured has been reimbursed in full.
  
  We hope this resolves the customers concerns. If there are any additional questions regarding this matter, please let us know.
  
  Sincerely,
  
  
  ******************************* | Compliance & Grievance Administrator I
  Co-Ordinated Benefit Plans, a subsidiary of One80 Intermediaries
  
  
  
  cc:           Nationwide Mutual Insurance Company

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased travel insurance for a cruise that I was taking with my dad. Effective date 4/19/2024 to 4/29/2024. Dad became ill, influenza A, pneumonia, and congestive heart failure. Dad had purchased his insurance through the cruise line. I was staying in a separate cabin with this insurance. Cruise line would not let him stay, not equipped to handle the severity of his illness. Had to purchase an ambulance to get him to a hospital in ************. I could not leave my 93 yr old father in a foreign hospital by himself, so I stayed behind to care for him the best I could. Stayed in the closest hotel to the hospital, a block away. Hospital was horrible. Felt like we were being held hostage by them for the ******************* Was finally able to get an air ambulance a week after the ordeal started for 43000$. I am almost positive that he would no longer be with us if I didnt get him out of there. When we landed back in Ct. he was delirious, unresponsive. Admitted to hospital right away with sepsis and other issues previously stated. I submitted documents on 5/10/2024. Have reached out numerous times with no answers given. No updates ever. My interrupted cruise, my hotel, my perks on the cruise, some of the air ambulance, and my luggage, which I had to leave behind due to weight restrictions is the compensation I am looking for. Member ID ********* Policy no. 55ST2179366. It is now almost August. I understand these things take time, but no communication from them whatsoever. No updates, no other info needed, nothing.

  Business Response

  Date: 08/08/2024

  We received all of the necessary information to process the claim, and on 7/11 paid $1,673.36 to insured for her missed time on the cruise. There are no provisions in the policy for her to ride along in the air ambulance, nor for shipping her luggage.

   

  We believe the claim has been settled satisfactorily.

   

  ***************************

• Initial Complaint

  Date:05/20/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased travel insurance online through Trawick for our trip to ********** in April. At the time of purchase there was an option you could add to the policy for cancel for any reason. I selected that option and thought I was covered. A few minutes after paying I received an email with my policy certificate and a summary of benefits. You have several days to review to make sure you're satisfied. I looked it over and saw that it did say optional cancel for any reason payable at 50%. I never thought anything about it again. That's until my son came down with Covid several days before the trip. He took an at home test and it was positive. He didn't go to the doctor so the insurance policy wouldn't cover it for the 100%, but I had remembered that I had cancel for any reason. After filing a claim I was told I didn't have that option after all. Even though it clearly stated it in my summary of benefits. They told me that the Summary of Benefits was just a general list of coverages for everyone. Why would I need that? I need to know what my coverage is. So now it's my word against there's as to whether or not I purchased the option. I have no way of proving it either way. My question to Trawick is where in my certificate do you show me what my actual coverage is? I have asked them to send this to me and all they send me is a copy of summary of benefits that again doesn't tell me my policy limits. All of my other insurance policies I have ever purchased for anything tells you what your limits are. Not what everyone else's are. This is how Trawick gets out of paying claims.

  Business Response

  Date: 06/12/2024

  June 12, 2024
  
  Better Business Bureau Serving Central & *************
  Dispute Resolutions
  PO Box 55268
  **********,*******; 35255
  
  
  
  Re:         BBB Complaint ID#********
  Consumer: *****************
  Policy Number: 983284414-2295412
  Claim: 197932
  
  To Whom It May ********
  
  Thank you for the opportunity to respond to this matter;please accept our sincere apologies for the delay.  The Insured expressed concerns with the outcome of her claim file.
  
  The Insured purchased a Safe Travels Journey Plan on the TravelInsurance.com website for a March 30 April 7, 2024, trip.  In reviewing the claim file, it was reported that one of the travelers tested positive for covid. In order to document the Plan terms were met regarding a Sickness, documentation is needed to support the sick party received physical examination and medical treatment at the time of cancellation for which the treating doctor imposed medical restrictions.  In this case, it was reported that they were verbally told by an urgent care facility that he did not need to be seen since he tested positive.  Unfortunately, the Plan terms are clear that a Sickness needs to be documented by a Physician, and therefore, the claim was declined.
  
  In reviewing this matter, we noted that the Insured stated she purchased an optional Trip Cancellation For Any Reason upgrade.  While the Insured did elect an optional Accidental Death benefit, the insured did not elect the Optional Cancellation For Any Reason upgrade. If the Insured reviews the Purchase Confirmation/receipt, under Coverage Purchased, it lists the coverage for which the insured purchased.  It shows that the Insured elected a Trip Cost of $13,000 and purchased the Optional Accidental Death & Dismemberment coverage.  As she did not purchase the Optional Trip Cancellation For Any Reason coverage, we cannot review her claim under this benefit.
  
  We hope this is responsive to the members concerns.  If there are any additional questions regarding this matter, please let us know.
  
  Sincerely,
  
  
  ******************************* | Compliance & Grievance Administrator I
  Co-Ordinated Benefit Plans, a subsidiary of One80 Intermediaries
  
  
  cc:           *************************** Company
  
  

• Initial Complaint

  Date:02/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent a deposit for 10-Day Holy Land Pilgrimage, May *****, 2024 to ************************* (********************) with trip code 3029. The deposit was received May 20, 2023. ******************** recommended purchase of ************** from Trawick International. The "premium" of $804 was purchased via credit card 5/25/23. Identifications of this trip:Plan Purchase Notification *********. ******************* Plan 052391032.Certificate/Plan *******. Because of the war in ******, ***************************** of Nativity Travel emailed a letter of trip cancellation on 12/1/23. Within that letter."If you do NOT plan to travel on one of the upcoming pilgrimages: If neither pilgrimage is in your future travel plans, please email ***** informing her of your trip cancellation. ******************* will offer a full refund of the money you have paid toward your Holy Land trip (including your deposit). Since ******************* is offering a full refund, you will be given a "special document" to submit to insurance to get reimbursed for your insurance policy payment. On 12/8/23, my desire for refund of deposited from ******************** and refund of premium from Trawick was emailed to *****************************. A ******************* Claim Form and Claimant Statement " special document" was forward to ************************ ************** ************ requesting the $804 premium refund because the trip was cancelled. On2/21/24 Response from the claim form was "your claim does not qualify for reimbursement because the amount claimed, pertains to the premium paid for the travel protection plan. As the claims administrator, we do not collect any premiums paid; Therefore, we are unable to review for benefits at this time." Either ********************, Trawick or CBPInsure is running me in circles. Trawick was paid $804 by my credit card on 5/25/23.

  Business Response

  Date: 03/21/2024

  March 21, 2024
  
  
  Better Business Bureau Serving Central & South *******
  Dispute Resolutions
  PO Box 55268
  **********,**  35255
  
  
  
  Re:         BBB Complaint ID#: ********
  Consumer: ***************************
  Policy Number: 983057175-1973604
  
  To Whom It May ********
  
  Thank you for the opportunity to respond to this matter.  The Insured expressed concerns that he was told he would receive a Plan payment refund, but instead, his request was declined.
  
  In reviewing this matter, we noted that the Insured purchased a policy on May 24, 2023, for dates of travel May 15 - 24, 2024.  On December 13, 2023, the Insured contacted our office, stating his trip was cancelled by *******************, and he requested reimbursement of the Plan payment.  The travel protection plan he purchased provides a refund of the Plan payment during the 10-day free look period; however, after the review period has passed, no refund can be granted.  For this reason,CBP did not refer the refund request to Trawick International. 
  
  However, and in review of this matter, we show that Trawick International allowed a Plan payment refund as an exception on February 22,2024.
  
  We hope that this is responsive to the Insureds concerns.Please let us know should you have any further questions.
  
  Sincerely,
  
  ******************************* | Compliance & Grievance Administrator I
  Co-Ordinated Benefit Plans, a subsidiary of One80 Intermediaries
  
  
  
  cc:           ***********************************
                  Trawick International
  
  
  
  

• Initial Complaint

  Date:02/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchased travel insurance (Cancel for Any Reason) for our honeymoon in January 2024 and I ended up needing surgery two weeks prior. Submitted a claim documenting the surgery and was denied saying the cancellation fell outside of the specified date range and due to a pre existing condition (anemia, which I was treated for by my PCP). Then submitted additional documentation showing I had seen the specialist OBGYN Dr within the specified date range and he had done an ultrasound of the fibroid, and recommended me NOT to travel due to operating on the fibroid. We are now awaiting further response from CBP/Trawick; will gladly delete this concern once our claim is successfully processed. In response to the final question on this form, my husband is a USN Veteran and held highest rank of E5 Thank you!

  Business Response

  Date: 02/26/2024

  February 26, 2024
  
  Better Business Bureau Serving Central & South *******
  Dispute Resolutions
  PO Box 55268
  **********,**  35255
  
  
  
  Re:         BBB Review ID#: ********
                  BBB Complaint ID#********
  Consumer: *************************
  Policy Number: 983249244-2222903
  Claim No.: 190991
  
  To Whom It May ********
  
  Thank you for the opportunity to respond to this matter.  The Insured expressed concerns with the handling of the claim.  We noted in the review of this matter that 1) the Insured did not purchase a Cancel For Any Reason policy and 2) the Insureds loss was caused by or resulting from a Plan exclusion.  We have reached out to the Insured directly regarding the claim denial.
  
  Sincerely,
  
  
  ******************************* | Compliance & Grievance Administrator I
  Co-Ordinated Benefit Plans, LLC
  
  
  
  cc:           ***********************************
  
  
  
  

• Initial Complaint

  Date:12/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Failure to pay valid insurance claim. We had booked trip to ****** on our own and had prepaid for a number of tours and tickets to tourist attractions and events. We also purchased travel insurance through Trawick. Unfortunately, we were unable to travel because I became ill with *****. We have provided the travel insurance company, Trawick (which provides travel insurance through Nationwide), with all requested documentation. We provided a doctor's note attesting to my illness and that I was unable to travel. We further provided proof of the payments we made, including dates and charges, credit card statements proving that these charges had been paid by us, and receipts indicating subsequent refunds and the non-refundable portions. We included a letter from ****************, the supplier of most of our tours, attractions, and events, indicating that the tickets we had purchased from them were non-refundable. Each time we send Trawick/Nationwide the requested information, they asked us to provide it again, and appear not to have read the file. It has been 4 months and we have not received payment for our claim, despite phone calls, emails, and faxes. My policy number is NW0136-03. My certificate number is *******. Effective date was 8/13/2023.

  Business Response

  Date: 01/17/2024

  January 16, 2024
  
  Better Business Bureau Serving Central & South *******
  Dispute Resolution
  
  
  
  Re:         BBB Complaint ID#: ********
  Consumer: *****************************
  Policy Number: 983098254-2009333
  
  To Whom It May ********************* you for your inquiry of December 18, 2023, regarding the above insured; please accept our sincere apologies for the delay.  Below you will find a synopsis of this matter.
  
   In reviewing this matter, Trip Cancellation benefits totaling $540.04 were approved on December 15, 2023, for the claimed AirBnb reservation, however, CBP was not able to process the **************** & Kongress Travel Arrangements as proof of cancellation was not received, despite several requests. 
  
   During the review of this matter, we noted the member received an email from **************** & Kongress stating that the reservations could not be cancelled as all sales are final and non-refundable. While the email did not reflect that the **************** & Kongress Travel Arrangements were unused or the date that **************** & Kongress was notified that the member would not be traveling, in order to resolve the matter, additional Trip Cancellation benefits of $311.33 were approved on January 2, 2024.
  
  
  We hope this is responsive to the customers concerns.  If there are any additional questions regarding this matter, please let us know.
  
  Sincerely,
  
  
  *******************************
  Co-Ordinated Benefit Plans, LLC
  
  cc:           ***********************************
                  Trawick International, Inc.
  

• Initial Complaint

  Date:12/13/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased travel insurance from Trawick International.Policy number ******* for travel to ***** this year from 10/6/2023 thru 10/15.2023. On 9/2/2023 is when the policy was purchased. This policy included coverage for trip interruption. On 10/6/2023 our trip was interrupted for one extra day. My policy included being reimbursed for hotel and transportation fees paid in advance. We lost our hotel fees and transportation fee for the day we were to be in ***** due to the cancellation of our flight that was to be leave on 10/6 2023. I filed a claim with the company according to their procedural format when we returned home. they acknowledged getting the claim , and assigned claim number ****** to my case. They also requested additional documents which was sent to include receipts and everything. I called several times to check on claim, I got a denial letter on 12/12/2023 stating claim denied, after 3 months and telephone calls to check the status of my claim, I was told that because the AIRLINE did not respond to a request they submitted, they had everything requested from me, they said that my policy did not cover my trip interruption or other cost, I DISPUTE that comment. I placed a call to the insurance company and my certificate # ******* , stated the policy I purchased covered everything I was claiming and and should have covered my claims. I have submitted a review of the denial in order to get what is due to me according to the policy I purchased. I am asking for my ****** that I am out of pocket for due to the fact our trip was delayed by a whole day . $100.00 for hotel and $80.00 for transportation from airport to hotel. The telephone # I have been in contact with are ************* and *************. The company should pay for what is due to consumers . THIS COMPANY IS ALSO UNDER NATIONWIDE MUTUAL INS ***

  Business Response

  Date: 12/29/2023

  December 29, 2023
  
  Better Business Bureau Serving Central & South *******
  Dispute Resolution
  
  
  
  Re:         BBB Complaint ID#: ********-
  Consumer: *****************************
  Policy Number: 9827122924-1672475
  
  To Whom It May ********************* you for your inquiry of December 13, 2023, regarding the above insured.  Please note that this matter does not fall under the scope of the Trawick International Plan the insured purchased as this claim applies to their October 6 16, 2023, trip, and the Trawick Policy referenced above was purchased for an October 9 16, 2022 trip. 
  
  As this matter does not fall under Trawick Internationals Plan, we have contacted the insured directly via email.
  
  If there are any additional questions regarding this matter, please let us know.
  
  Sincerely,
  
  
  *******************************
  Co-Ordinated Benefit Plans, LLC
  
  cc:           ***********************************
                  Trawick International, Inc.
  
  

  Customer Answer

  Date: 12/30/2023

   
  Complaint: 21002944
  
  My order for this trip is Nwla9423232R that was purchased on 9/1/2023 For our trip in 10/2023.unsure what they are referring to for 2022. Policy#Nwe23030250243c this is the policy I purchased in 2023.  This is truly another example of companies getting paid and not making customers whole when they truly have a valid claim. I paid ****** for this policy and was asking ****** for trip interruption of a full day  lost , and hotel ,and transportation.  I will also be sending a letter to the national insurance commissioners along will all documentation provided for my claim.