ComplaintsforTrawick International, Inc.

• Initial Complaint

  01/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  BBB unable to locate business

  More info

  Myself ************************************ purchased a travel insurance policy of 100k $ from Trawick International located in ******* *** online i was going on vacation with my father to ********* but unfortunately i suffered serious food poisonings in ********* because of which i contacted hopsital in ********* and got the required treatment and medication in ********* after returning to my home country ***** i summitted all the documents required by trawick international like Doctors prescriptions, Medical Bills and blood tests received by hospital during my treatment it has been more than 3 months yet trawick international is not replying to any emails nor the company is ready to settle my claim, company's only giving one reason it will take time as it high dollar claim my request you to is please help to get my claim from company i need help urgently Trawick company does no reply to my email neither they are working on anything regarding my claim company simply wants to get away with this claim as it is a high dollar and it will save huge money for company please take stringent and strict action against the company and help me to get my claim please its my humble request.thanking you ************************************

• Initial Complaint

  12/19/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased travel insurance for both myself and daughter this past year. My husbands illness worsened and we were unable to make the Sept2,2022 *********** cruise I notified trawick( also goes under the name Nationwide travel claims) in July I had to send the mail documentation twice and via email 3 times. Since then numerous calls always check is in the mail or some other nonsense. Been 6 plus months. Wont answer what their corporate name is or wont let me speak with a manager .

  

  Business response

  01/18/2023

  January 18, 2023
  
  *************************
  Dispute Resolution Manager
  *****************************************
  
  Re:         BBB Complaint ID#********
  Consumer: ***********************
  Claim No. 129195
  
  Dear ********************:
  
  Thank you for your inquiry regarding the above insured. We would like to apologize for the delay in responding to this query.  After review of this inquiry, we show that the claim was approved for benefits on November 13, 2022, and the checks were reissued on December 19, 2022.  Below you will find a synopsis of this matter.
  
  The member purchased the Safe Travels Explorer Plan in connection with a September 2 9, 2022, trip. According to the claim submission, the trip was cancelled due to Sickness.  The Trip Cancellation provisions include coverage for the cancellation penalties incurred when a trip is cancelled due to a listed peril that takes place after the Effective Date.As the Plan terms were met regarding a Sickness, Trip Cancellation benefits were approved on November 16, 2022, for the non-refundable payments paid for the cancelled cruise totaling $1,910.00 per person plus interest.  Subsequently, we noted that the member contacted our office stating she did not receive the benefit checks, and the checks issued were not cashed.  Therefore, the original checks were voided, new checks were issued on December 19, 2022, and delivered to the address on file in ********** via **** Priority on December 21,2022.
  
  With respect to the claims processing delay, we strive to process claims as quickly as possible to ensure the best possible experience for our clients and insureds. We have been experiencing longer than anticipated processing times due to significantly higher than normal claim submissions. We ask that the member accept our sincere apology for the delay in completing the claim and any undue concern or inconvenience this may have caused. We greatly appreciate the members patience and understanding and are working diligently to return to our normal service levels.
  
  We hope this is responsive to the customers concerns.  If there are any additional questions regarding this matter, please let us know.
  
  Sincerely,
  
  
  ******************************* | Compliance & Grievance Administrator I
  Co-Ordinated Benefit Plans, a subsidiary of ********************
  
  
  
  
  cc:          *************************** Company
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  12/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased travel insurance through Trawick International for a trip to Europe in June/July 2022. While on this trip one party member was in an accident and broke their wrist resulting in flying home early to receive wrist surgery back in ***. I filed two claims with Trawick International; a medical claim and a trip interruption claim. One claim was submitted online and the other claim submitted via forms through email. Plan number 982515457-1510512. They continuously tell me that they are experiencing high volume and to be patient. I have submitted all required documents and have received no payment for my claims. This company is recommended by Forbes but upon looking at online reviews it seems to be a recurring theme that they simply do not payout to their customers when they make a claim. I am seeking help in having my claims processed in a timely manner and to be paid out appropriately for my claims. This seems to be a very clear cut claim as there is submitted documentation from the ambulance ride and hospital bill plus the newly booked flights to return to *******.

  

  Business response

  01/18/2023

  January 18, 2023
  
  *************************
  Dispute Resolution Manager
  *****************************************
  
  Re:         BBB Complaint ID#*******
  Consumer: ***************************
  Claim No. 132067
  
  Dear ********************:
  
  Thank you for your inquiry regarding the above insured. We would like to apologize for the delay in responding to this query.  After review of this inquiry, we show that the claim was approved for benefits on December 28, 2022. Below you will find a synopsis of this matter.
  
  The member purchased the Safe Travels Voyager Plan in connection with a June 20 July 12, 2022, trip.  According to the claim submission, the trip was interrupted due to an injury that occurred during the trip.  In reviewing the claim, it was determined that information was needed, and a request was sent in writing on October 21,2022.  Subsequently, this information was received on October 24, 2022, and following a review, the claim was partially approved for payment on December 28, 2022, with interest. An email was sent to the member explaining the outcome of the claim.
  
  With respect to the claims processing delay, we strive to process claims as quickly as possible to ensure the best possible experience for our clients and insureds. We have been experiencing longer than anticipated processing times due to significantly higher than normal claim submissions. We ask that the member accept our sincere apology for the delay in completing the claim and any undue concern or inconvenience this may have caused. We greatly appreciate the members patience and understanding and are working diligently to return to our normal service levels.
  
  We hope this is responsive to the customers concerns.  If there are any additional questions regarding this matter, please let us know.
  
  Sincerely,
  
  
  ******************************* | Compliance & Grievance Administrator I
  Co-Ordinated Benefit Plans, a subsidiary of ********************
  
  
  
  
  cc:          *************************** Company
  
  

• Initial Complaint

  11/18/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased Trawick International travel insurance for travel to ****** on June 28, 2022- July 3, 2022. On June 28, 2022, American Airlines canceled our flight (from *** to ******) and automatically rebooked the reservations on June 29, 2022, citing cancelation due to flight crew unavailable due to business operations. On July 6, 2022, I submitted my travel interruption/delay claims (Claim Nos. 2022-000127406-0000-171930 and 2022-000127406-0000-171931). I have provided ALL documentation of flight cancellation, automatic rebooking, receipts, etc. Over 4 months later, the claims administrator is still asking for documents that I have explained multiple times do not exist. They have asked me for documentation of a refund or penalty from the airline. I received neither from the airline and thus the airline CANNOT provide proof of same. This is entirely frustrating and exhausting when I paid well over $250 for this insurance coverage. I can never speak with a claims examiner and keep stating the foregoing to different customer representatives with no resolve. Once I do speak to someone and resubmit documentation I am told it will be an additional 60 days each time. Trawick International is not abiding by the terms of my travel insurance purchase and is acting in bad faith. After 4 MONTHS I want to be paid on my claims. I wish I would have read the BBB complaints before my purchase. My experience with this company has been absolutely horrible. They do not answer phones, or emails and misrepresent service to their customers. I would never purchase insurance with this company again and would advise the same. I have an insurance background and experience and this company and the claims process are entirely unsatisfactory and below industry standards

  

  Business response

  12/14/2022

  
  December 14, 2022
  
  *************************
  Dispute Resolution Manager
  *****************************************
  
  Re:        BBB Complaint ID# ********
  Consumer: ***************************
  Claim No. 127406
  
  Dear ********************:
  
  Thank you for your inquiry regarding the above insured.  We would like to apologize for the delay in responding to this query. After review of this inquiry, we show that additional information is needed to process the claim. Below you will find a synopsis of this matter.
  
  The member purchased the Safe Travels Voyager Plan on January 14, 2022, in connection with his June 28 July 3, 2022, trip to San *****.  According to the claim submission, received by us on July 6,2022, the member submitted a claim requesting reimbursement of their original round-trip airline tickets booked with American Airlines when their flight from ************ to ***** was cancelled, causing the travelers to arrive to San ***** one day later than scheduled. Following a re-review of the members claim, it appears they requested reimbursement of their original, round-******** flights, which is not a benefit of the plan; however, the unused portion of the land arrangements are covered under the members plan.  An email has been sent to the insured explaining the review of the claim, and the checks that have been approved under the claim.

  
  With respect to the claims processing delay, we strive to process claims as quickly as possible to ensure the best possible experience for our clients and insureds. We have been experiencing longer than anticipated processing times due to significantly higher than normal claim submissions. We ask that the member accept our sincere apology for the delay in completing the claim and any undue concern or inconvenience this may have caused. We greatly appreciate the members patience and understanding and are working diligently to return to our normal service levels.
  
  We hope this is responsive to the customers concerns.  If there are any additional questions regarding this matter,please let us know.
  
  Sincerely,
  
  ******************************* | Compliance & Grievance Administrator I
  Co-Ordinated Benefit Plans, a subsidiary of ********************
  
  
  
  
  
  cc:         Nationwide **************** Company

• Initial Complaint

  11/17/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I I purchased a travel insurance claim on June 9, 2021 for a trip on Feb 23, 2022. My trip was interrupted when I got sick and was forced into quarantine for a COVID positive test. My return was delayed several days while I was not allowed out of quarantine and I incurred additional expenses.I submitted a claim as directed on cbpconnect.com for the interruption and expenses on March 11, 2022 and received an automated message that there may be a processing delay. On March 22 I received another message saying my claim was received but may be delayed. After 2 months, on May 22nd, I submitted an inquiry and was told I was still in line for processing. I received another email on July 6 stating I was still "in line for processing."It is now Nov 17, 8 months after submitting a claim, and have not been contacted again with a status or request for more information. The dashboard on cbpconnect.com shows that no claims have been processed.Claim/Policy Number: 980678755-991476

  

  Business response

  12/14/2022

  
  December 14, 2022
  
  *************************
  Dispute Resolution Manager
  *****************************************
  
  Re:        BBB Complaint ID# ********
  Consumer: ***********************
  Claim No. 101169
  
  Dear ********************:
  
  Thank you for your inquiry regarding the above insured.  We would like to apologize for the delay in responding to this query. After review of this inquiry, we show that additional information is needed to process the claim. Below you will find a synopsis of this matter.
  
  The member purchased the Safe Travels Explorer Plan on June 18, 2021, in connection with his February 23 March 1, 2022, trip to ******.  According to the claim submission, received by us on March 11,2022, the member submitted a claim requesting benefits due to quarantine.  Unfortunately, the members claim submission did not include any receipts for additional expenses incurred while the member was quarantined. Additionally, we did not receive proof of when the member returned to ***************** .  Therefore, we have emailed the member for this information.
  With respect to the claims processing delay, we strive to process claims as quickly as possible to ensure the best possible experience for our clients and insureds. We have been experiencing longer than anticipated processing times due to significantly higher than normal claim submissions. We ask that the member accept our sincere apology for the delay in completing the claim and any undue concern or inconvenience this may have caused. We greatly appreciate the members patience and understanding and are working diligently to return to our normal service levels.
  
  We hope this is responsive to the customers concerns.  If there are any additional questions regarding this matter,please let us know.
  
  Sincerely,
  
  ******************************* | Compliance & Grievance Administrator I
  Co-Ordinated Benefit Plans, a subsidiary of ********************
  
  
  
  
  
  cc:         Nationwide ************************

• Initial Complaint

  10/28/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We purchased the Safe ************************* policy on 5/17/2022 for our trip to Ireland 7/3/2022 to 7/13/2022. Membership ID ********* My wife Contacted Trawick on 7/11/22 to inform them that I was ill and had tested positive for COVID. We were told that I needed a *** test in order for us to submit a claim under trip delay. We were told that it needed to be done before our trip end date of 7/13/22 as anything after that date would not qualify. We were instructed to call the 24 hour international hotline for help getting a test scheduled or any other assistance we needed. We called and were told theyd get right on it and call us back. In the interim we located a clinic and had the *** and positive test results before they ever called back. They called on 7/13/22 our scheduled trip end date to communicate that they had not heard back from their local affiliates on where we could get a test done! This felt like a red flag. Prior to submitting our trip delay claim in August we called Trawick and went through the Nationwide Trawick Trip Delay form line by line with an employee to avoid any delay in processing. On 8/12/22 based on their guidance we submitted an eclaim via cbpinsure as well as going as far as sending our documentation to the email address they provided as additional back up. It is now 10/28/22. We have attempted to check the status online multiple times to find no claim information. We have emailed repeatedly. We have called. Weve been told that wed be called right back by the person who could best help us. Our last email generated a response saying wed be contacted within 48 hours. The expenses we incurred due to my illness and need for isolation added food lodging and flight costs that have created financial hardship. We went with Trawick because we thought they were reputable. Weve heard NOTHING.

  

  Business response

  11/21/2022

  
  November 21, 2022
  
  Better Business Bureau
  Serving Central & South *******
  PO **********************************************
  
  
  
  Re:         BBB Complaint ID *******
  Consumer: *************************
  Claim No. 129543
  
  To Whom It May ********************* you for your inquiry regarding the above insured.  We would like to apologize for the delay in responding to this query.  After review of this inquiry, we show that the claim was approved for benefits along with interest on November 11, 2022.  Below you will find a synopsis of the matter. 
  
  The member purchased the Safe Travels Voyager Plan on May 17, 2022, in connection with a July 3 13, 2022, trip.  According to the claim submission, received by us on August 12, 2022, the delayed was delayed due to Quarantine.  The Trip Interruption and Trip Delay provisions include coverage for the additional airfare and reasonable expenses for meals and lodging incurred when a trip is delayed or interrupted due to a listed peril that takes place after the Effective Date. As the Plan terms were met regarding a Quarantine, Trip Interruption and Trip Delay benefits were approved on November 11, 2022 up to the plans maximum benefit, including interest and an email was sent to the member advising of the payment. 
  
  With respect to the claims processing delay, we strive to process claims as quickly as possible to ensure the best possible experience for our clients and insureds. We have been experiencing longer than anticipated processing times due to significantly higher than normal claim submissions. We ask that the member accept our sincere apology for the delay in completing the claim and any undue concern or inconvenience this may have caused. We greatly appreciate the members patience and understanding and are working diligently to return to our normal service levels.
  
  We hope this is responsive to the customers concerns.  If there are any additional questions regarding this matter, please let us know.
  
  Sincerely,
  
  
  ******************************* | Compliance & Grievance Administrator I
  
  
  Co-Ordinated Benefit Plans, a subsidiary of ********************
  
  
  cc:          *************************** Company
  
  

• Initial Complaint

  10/24/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  My international trip to the ****************** was interrupted due to my husband's serious illness. I filed a claim in June 2022. The claim took over 3 months to be processed even though I provided all of the requested documents. My claim was finally approved on September 15 and a check issued on September 16. I never received the check and was advised by **************** that I would have to wait 30 days to put a tracer on the check and issue a replacement. I asked if I could have the funds directly deposited into my account and they said no. I asked for the check to be sent by certified mail and they again said no. A replacement check was issued on October 18th and I still have not received it. **************** is useless as they are only telling me that it's with **** and they can't do anything. I asked it I could have the funds directly deposited and they said no. I asked for the check to be sent certified and they said no. They advised me to wait until mid-November so that they can't repeat the same paper check replacement process again. This is totally unacceptable, and I am either going to file a lawsuit for fraud and deceptive business practices or expose them to the media. I simply want my money.

  

  Business response

  11/21/2022

  
  November 21, 2022
  
  Better Business Bureau
  Serving Central & South *******
  PO **********************************************
  
  
  
  Re:         BBB Complaint ID ********
  Consumer: ****************************************
  Claim No. 118430
  
  To Whom It May ********************* you for your inquiry regarding the above insured.  We would like to apologize for the delay in responding to this query.  After review of this inquiry, we show that the claim was approved for benefits on September 16, 2022, and then the payment was reissued and electronically deposited on October 24, 2022.  Below you will find a synopsis of this matter.
  
  The member purchased the Safe Travels Basic Annual Plan on February 7, 2022, in connection with a June 5 10, 2022, trip.  According to the claim submission, received by us on June 11, 2022, the trip was interrupted due to Sickness.  The Trip Interruption provisions include coverage for the pre-paid unused, non-refundable land expenses and the additional airfare to return home when a trip is interrupted due to a listed peril that takes place after the Effective Date. As the Plan terms were met regarding a Sickness, Trip Interruption benefits were approved on September 16,2022.  On October 14, 2022, the member called in and advised that she had not received her check, we advised that we advised the member they have to allow 30 days which is our standard procedure before we can void and reissue the payment.  The member then called back on October 17, 2022 to advise that she had still not received the payment and asked if it could be sent electronically.  At that time we took the members account information and reissued the payment electronically which was released on October 24, 2022 to the account the member advised over the phone.
  
  We hope this is responsive to the customers concerns.  If there are any additional questions regarding this matter, please let us know.
  
  Sincerely,
  
  
  ******************************* | Compliance & Grievance Administrator I
  
  
  Co-Ordinated Benefit Plans, a subsidiary of ********************
  
  
  cc:          ***********************************

  Customer response

  11/28/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****************************************

• Initial Complaint

  10/19/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 8/4/22 I was contacted via text by Lufthansa that my return flight from ********* to ******* (LH442) scheduled for 8/6/22 had been canceled. No reason for the cancelation was provided in either the text or a follow up phone conversation with Lufthansa. Lufthansa was not able to get me on another flight until 8/11/22. I am a disabled senior citizen and the medication I had packed for the trip was not sufficient to last five additional days so I purchased a return flight on Delta for 8/7/22 at a cost of $2468.57. I filed a claim with Trawick International for the cost of the Delta flight and was informed that I needed to provide a written explanation from Lufthansa stating the reason why my flight had been canceled. After trying to get this document for several weeks I finally heard from Lufthansa informing me that the reason my flight had been canceled was due to their inability to provide a flight crew on 8/6/22. I forwarded this to Co-ordinated Benefit Plans (the company processing the claim for Trawick International. I didn't hear from them for several weeks so I followed up by phone. I was told that my claim would be denied since it was not one of the three covered reasons for a flight cancelation.

  

  Business response

  11/03/2022

  
  November 3, 2022
  
  *************************
  Dispute Resolution Manager
  *****************************************
  
  Re:         BBB Complaint ID#********
  Consumer: *******************************
  Claim No. 122325
  
  Dear ********************:
  
  Thank you for your inquiry regarding the above insured.  We would like to apologize for the delay in responding to this query.  After review of this inquiry, we show that the claim was processed correctly.  Below you will find a synopsis of this matter.
  
  The member purchased the Safe Travels Voyager Plan for an July 23 August 7, 2022, trip.  In reviewing the claim submission, the flight was cancelled by Luthansa due to due to a shortage of staff for the operating crew that day, which caused the member to incur additional airfare totaling $2,468.57, hotel expenses of 232 and local transportation of 35.  We previously approved Trip Delay benefits totaling $300.00 based upon a two-day delay as the Trip Delay benefits are limited to $150 per day.
  
  The members claim was also reviewed under the Trip Interruption provisions, which provides a benefit for the additional airfare incurred to return home when a trip is interrupted due to a covered peril under the policy.  While the Trip Interruption Plan terms include coverage if the flight has a complete cessation of services due to strike, weather, or mechanical breakdown, flight cancellations due to staff shortages is not a covered reason for Trip Interruption.  Based upon the documentation submitted, it remains our position that Trip Interruption benefits are not payable under the policy. A detailed response has also been sent to the member and the **************************************.
  
  We hope this is responsive to the customers concerns.  If there are any additional questions regarding this matter, please let us know.
  
  Sincerely,
  
  
  ******************************* | Compliance & Grievance Administrator I
  
  
  Co-Ordinated Benefit Plans, a subsidiary of ********************
  
  
  
  
  
  cc:          ***********************************

  Customer response

  11/09/2022

   
  Complaint: 18246281
  
  I am rejecting this response because:

  AARDY (the company that sold me this policy), Trawick International, and *********************************** have repeatedly claimed that flight cancellation due to staff shortages is not on the list of "covered reasons" for Trip Cancellation and Trip Interruption. However, in AARDY's email to me dated 5/13/22, they claimed that this policy provides "Comprehensive Cancellation and Interruption Protection." In fact, they repeat the same claim in an email to me dated 11/4/22: "The travel insurance plans we offer do contain a comprehensive list of covered reasons for Trip Cancellation and Trip Interruption." 
  
  "Comprehensive" is defined by ***************************** as "covering completely or broadly." According to an 8/15/22 article by Travel & **************** (https://www.travelandleisure.com/travel-news/2022-flight-cancellations-pandemic-data), "The beleaguered airline industry has generally blamed the chaos [resulting from flight cancellations this past summer] on a combination of staffing shortages and air traffic control issues."
  
  One might clearly conclude that if these companies do in fact provide comprehensive cancellation and interruption protection, that this "comprehensive" list that they advertise to sell their product would include one of the main reasons for flight cancellations last summer. 
  
  Their refusal to honor their promise is shady at best. 
  
  So, no, I am not accepting the companies' refusal to cover my replacement flight. I still expect them to honor their commitment to disabled senior citizens living on a fixed income such as myself who relied on them to protect us from the very thing that occurred in August
  
  Sincerely,
  
  *******************************

• Initial Complaint

  10/14/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I need a check for $1,464.19. My claim has been in process for over 6 months now. This is absurd. Claim ******. Every time I get a response back they just ask for the same information Ive already provided.

  

  Business response

  12/08/2022

  
  December 8, 2022
  
  *************************
  Dispute Resolution Manager
  *****************************************
  
  Re:        BBB Complaint ID# *******
  Consumer: ***************************
  Claim No. 103713
  
  Dear ********************:
  
  Thank you for your inquiry regarding the above insured.  We would like to apologize for the delay in responding to this query. After review of this inquiry, we show that the members claim was approved for benefits on October 27, 2022. Below you will find a synopsis of this matter.
  
  The member has expressed concerns regarding the processing time of the claim.  In a recent re-review of the members claim, it was determined that we received the information to process the claim on April 22, 2022.  Therefore, on October 27, 2022, the claim was improved for benefits plus interest due to the claims processing delay.  Unfortunately, the members checks were returned by the post office.  We noted that the members reported address to the Better Business Bureau was different than the address we had on file; therefore, the checks were sent to the new address on November 18, 2022. 

  
  With respect to the claims processing delay, we strive to process claims as quickly as possible to ensure the best possible experience for our clients and insureds. We have been experiencing longer than anticipated processing times due to significantly higher than normal claim submissions. We ask that the member accept our sincere apology for the delay in completing the claim and any undue concern or inconvenience this may have caused. We greatly appreciate the members patience and understanding and are working diligently to return to our normal service levels.
  
  We hope this is responsive to the customers concerns.  If there are any additional questions regarding this matter,please let us know.
  
  Sincerely,
  
  ******************************* | Compliance & Grievance Administrator I
  Co-Ordinated Benefit Plans, a subsidiary of ********************
  
  
  
  
  
  cc:         Nationwide **************** Company

  
  

• Initial Complaint

  10/10/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We purchased travel insurance through Trawick International for a trip to Europe. Unfortunately, my daughter was hospitalized requiring an extended stay and accumulation of expenses covered under the terms of the policy. The claim documents were submitted at the end of June 2022. Though they acknowledged receipt of the claim and documents and promised the claim would be settled within 60 days, I have not had any communication from them. I have called several times and been told the claim should be settled any day, but still nothing.

  

  Business response

  11/21/2022

  
  November 21, 2022
  
  Better Business Bureau
  Serving Central & South *******
  PO **********************************************
  
  
  
  Re:         BBB Complaint ID ********
  Consumer: ***********************
  Claim No. 108710
  
  To Whom It May ********************* you for your inquiry regarding the above insured.  We would like to apologize for the delay in responding to this query.  After review of this inquiry, we show that the claim was approved for benefits on November 21, 2022.  Below you will find a synopsis of this matter.
  
  The member purchased the Safe Travels Voyager Plan on November 3, 2021, in connection with a May 25 June 6, 2022, trip.  According to the claim submission, received by us on June 6, 2022 and June 30, 2022, the trip was interrupted due to Sickness.  The Trip Interruption provisions include coverage for Reasonable Expenses incurred when a trip is interrupted because a Traveling Companion must remain Hospitalized or if they must extend the Trip with additional hotel nights due to a Physician certifying the insured can not fly home due to a Sickness.  As the Plan terms were met regarding a Sickness, Trip Interruption and Medical Sickness benefits were approved on November 21, 2022, including interest and an email was sent to the member advising of the payment. 
  
  With respect to the claims processing delay, we strive to process claims as quickly as possible to ensure the best possible experience for our clients and insureds. We have been experiencing longer than anticipated processing times due to significantly higher than normal claim submissions. We ask that the member accept our sincere apology for the delay in completing the claim and any undue concern or inconvenience this may have caused. We greatly appreciate the members patience and understanding and are working diligently to return to our normal service levels.
  
  We hope this is responsive to the customers concerns.  If there are any additional questions regarding this matter, please let us know.
  
  Sincerely,
  
  
  ******************************* | Compliance & Grievance Administrator I
  
  
  Co-Ordinated Benefit Plans, a subsidiary of ********************
  
  
  cc:          *************************** Company
  
  

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