Complaints

• Initial Complaint

  04/11/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  My Grandfather purchased a **** premium care extended warranty through the dealership in 2020 as the manufacturer warranty was about to expire. The warranty start date was set to 2017 on the paperwork instead of 2020, the purchase date. The terms of the warranty were 6 years/72,000 miles with a $50 deductible. Recently, we had to have the vehicle worked on. When we went to pay, the service department stated the warranty runs concurrent with the factory **** warranty so its backdated. They wanted us to leave the paperwork we had, which we declined to do so. I contacted **** Premium Care customer support. I was told that if it was purchased in ****************************** 2020, not be back dated to the original purchase date. The representative advised the finance manager at the dealership would have to correct the error. The price of the warranty, $1400.00 reflects the same terms. I attempted to call and speak with a finance manager but was advised he was not in. I then emailed the person whose name I was given. When I didnt get a response in two business days, I added another person from a business card we were given at the time of purchase. I did verify both people do still work there. I have not been able to get either to respond to any communication. I assumed this was an honest mistake however given the lack of response I must question if this was not an honest mistake, but was instead taking advantage of an elderly individual. I just want the paperwork corrected, to correctly reflect the service dates and a refund of the difference between what the deductible should have been and the price paid for the recent repair.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩