Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable with this debt with ********* I do not have a contract with AMSHER COLLECTION SERVICES, they did provide me with the original contract as i requested.

  Customer Answer

  Date: 04/28/2025

  Dear Dispute Resolution Team,I am writing in response to your request for clarification regarding my complaint against AmSher Receivables Management, which was assigned ID *********** answer your questions:1. I am filing this complaint myself; I am not a third-party.2. My full mailing address is :******************************Please let me know if you need any further information to proceed with my complaint.Thank you for your assistance.Sincerely,***** ********

  

  Business Response

  Date: 04/30/2025

  ***** ********
  43683878
  April 30,2025
  We appreciate the consumer, ***** ********, for contacting AmSher through the **** portal. In the complaint, the consumer claims he is not liable for the T-Mobile account listed on his credit reports because he does not have a contract with AmSher Collection Services and was not provided the original contract as previously requested and further demands a correction be made by removing this account from his credit reports.
  Please be advised that AmSher has received no request for an original contract, nor any other validation requests, from Mr. ******** until our receipt of this complaint. Note, Mr. ******** does not need to have a contract with AmSher. He does however have a binding contract with T-Mobile, and they have assigned the account to our office for collection. 
  
  AmShers investigation began by requesting our client, T-Mobile,to review the history of the account in question. Upon receipt of T-Mobiles review, research shows the account was activated on 02/08/16 in the billing name, ***** ********.
  Further research shows the last payment of $431.50 was received on 04/09/25, leaving zero (0) balance owed.  AmSher closed and returned the account to T-Mobile as a paid in full account on the same day.  As requested by the consumer, AmSher has already submitted the account to be removed from his credit reports, allowing up to sixty (60) days for each of the credit bureaus to update. Thank you for allowing AmSher an opportunity to address the consumers concerns. Please note, all future inquiries as it relates to this account should be sent directly to T-Mobile.        

  Customer Answer

  Date: 05/01/2025

  Yes, I accept.

• Initial Complaint

  Date:04/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Tmobile, I do not have a contract with AmSher Compassionate Collections, they did not provide me with the original contract as I requested

  

  Business Response

  Date: 04/18/2025

  ***** ******** ******** **********
  
  Billing Name:  ***** *******
  43477519
  April 18, 2025
  We appreciate the consumer, ***** ******** ******** **********, for contacting AmSher through the BBB portal. In the complaint,the consumer claims he may not be liable for the T-Mobile account listed on his credit reports because he does not have a contract with AmSher Collection Services and was not provided the original contract as previously requested and further demands a correction be made by removing this account from his credit reports.
  
  Please be advised that AmSher has received no request for an original contract, nor any other validation requests, from Mr. ******* until our receipt of this complaint. Note, ********** does not need to have a contract with AmSher. He does however have a binding contract with T-Mobile,and they have assigned the account to our office for collection. 
  
  AmShers investigation began by requesting our client, T-Mobile, to review the history of the account in question. Upon receipt of T-Mobiles review, research shows the account was activated on 01/05/22 as a postpaid individual-regular account in the billing name, ***** *******. T-Mobiles records is currently showing a direct payment of $120.00 was received by T-Mobile on 04/07/25, leaving zero (0) balance owed.  The consumer is free to pursue new services at any T-Mobile store or by calling T-Mobile at *************.
  Be advised, AmSher closed and returned the account to T-Mobile as a paid in full account on the same day.  As requested by the consumer, AmSher has already submitted the account to be removed from his credit reports, allowing up to sixty (60) days for each of the credit bureaus to update his records. Thank you for allowing AmSher an opportunity to address the consumers concerns. 

  

  Business Response

  Date: 04/18/2025

  ***** ******** ******** **********
  
  Billing Name:  ***** *******
  43477519
  April 18, 2025
  We appreciate the consumer, ***** ******** ******** **********, for contacting AmSher through the BBB portal. In the complaint,the consumer claims he may not be liable for the T-Mobile account listed on his credit reports because he does not have a contract with AmSher Collection Services and was not provided the original contract as previously requested and further demands a correction be made by removing this account from his credit reports.
  
  Please be advised that AmSher has received no request for an original contract, nor any other validation requests, from Mr. ******* until our receipt of this complaint. Note, ********** does not need to have a contract with AmSher. He does however have a binding contract with T-Mobile,and they have assigned the account to our office for collection. 
  
  AmShers investigation began by requesting our client, T-Mobile, to review the history of the account in question. Upon receipt of T-Mobiles review, research shows the account was activated on 01/05/22 as a postpaid individual-regular account in the billing name, ***** *******. T-Mobiles records is currently showing a direct payment of $120.00 was received by T-Mobile on 04/07/25, leaving zero (0) balance owed.  The consumer is free to pursue new services at any T-Mobile store or by calling T-Mobile at *************.
  Be advised, AmSher closed and returned the account to T-Mobile as a paid in full account on the same day.  As requested by the consumer, AmSher has already submitted the account to be removed from his credit reports, allowing up to sixty (60) days for each of the credit bureaus to update his records. Thank you for allowing AmSher an opportunity to address the consumers concerns. 

• Initial Complaint

  Date:03/14/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don't owe money to the collection agency for spectrum, this was paid off September 2024. They should not be on my credit report.

  Customer Answer

  Date: 03/14/2025

  ******** ******

  **********************************************************************

  

  Business Response

  Date: 03/19/2025

  ******** ******
  43227926
  March 18, 2025
  We appreciate the consumer,******** ******, for contacting AmSher through the BBB portal. In the complaint, the consumer is disputing the ********************** account listed on her credit reports because she claims the account was paid off in September 2024 and is requesting the account be removed from her credit reports.
  AmShers research shows the last payment of $61.24 was received on 03/13/25, leaving zero (0) balance owed.  AmSher closed and returned the account to Charter as a paid in full account on the same day.  As requested by the consumer, AmSher has already submitted the account to be removed from her credit reports, allowing up to sixty (60) days for each of the credit bureaus to update. Thank you for allowing AmSher an opportunity to address the consumers concerns. Please note, all future inquiries as it relates to this account should be sent directly to Charter Communications.        

  Customer Answer

  Date: 03/27/2025

  Yes, I accept.

• Initial Complaint

  Date:03/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for a debt with T-MOBILE. I do not have a contract with the collection agency AmSher Compassionate Collections, trying to collect and report this to the credit agency. They did not provide me with an original contract as requested.

  

  Business Response

  Date: 03/18/2025

  ***** *******
  March 18, 2025
  We appreciate the consumer, ***** *******, for contacting AmSher through the BBB portal.  Unfortunately, we are unable to locate the specific account in question, with the limited amount of location information, provided by the consumer, on the BBB complaint form.  

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dont know why amsher collections serv have made a report on my credit report I dont owe them nothing or have I ever enter agreement with them! I would like a copy of this agreement??? And for this to be removed off my credit report!!

  

  Business Response

  Date: 03/19/2025

  ****** ******
  42382244
  March 18, 2025
  We appreciate the consumer, ****** ******, for contacting AmSher through the BBB portal. In the complaint, the consumer is disputing the T-Mobile account listed on his credit reports because he claims he does not have a contractual agreement with AmSher Collection Services and requests the collections account be removed from his credit reports. Note, Mr. ****** does not need to have a contract with AmSher. He does however have a binding contract with T-Mobile, and they have assigned the account to our office for collection. 
  
  AmShers investigation began by requesting our client, T-Mobile, to review the history of the account in question. Upon receipt of T-Mobiles review, research shows the account was activated on 04/02/2023 as a postpaid individual-sole proprietorship account in the billing name, ****** ******.
  However, further research and review is showing our client, T-Mobile, recalled this account on 03/02/25.  AmSher closed and returned the account to T-Mobile on the same day.  As requested by the consumer, AmSher has already submitted the account to be removed from his credit reports, allowing up to sixty (60) days for each of the credit bureaus to update.   Thank you for allowing AmSher an opportunity to address the consumers concerns. Please note, all future inquiries as it relates to this account should be sent directly to T-Mobile.        

  Customer Answer

  Date: 03/26/2025

   
  Complaint: 23040799
  
  I am rejecting this response because:

  Amsher have purchased that contract from t-mobile and try to collect money from me under belief that they collect from me and damage my credit by reporting this to the credit bureau, this lower my credit score and I was refused to use my credit to purchase a house ! I want this removed from my credit report an immediately I shouldnt have to wait 60 days for something that was done illegally and is hindering me to purchase a house !! 

  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:03/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  am not liable for this debt with ******** I do not have a contract with Amsher collection services they did not provide me with the original contract as i requested

  

  Business Response

  Date: 03/07/2025

  ****** *****
  March 7, 2025
  We appreciate the consumer, ****** *****, for contacting AmSher through the BBB portal.  Unfortunately, we are unable to locate the specific account in question, with the limited amount of location information, provided by the consumer, on the BBB complaint form.  

• Initial Complaint

  Date:02/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 04, 2024, I mailed Amsher Collection Services a letter requesting **** VALIDATION per the Texas Finance Code. My records show that Amsher Collection Services received the **** VALIDATION letter on Thursday May 9th, 2024 at 11:33am. The original correspondence was not a dispute but rather a **** VALIDATION letter pursuant to the Texas Finance Code. They had 15 days to remove the account, according to Sec. ******* (d)(1) to remove the tradeline from all three credit reporting agencies, including **********, ******** and Equifax. Please be advised that Amsher Collection Services has violated my consumers rights under Texas Finance Code, and I would seek to resolve this issue in court if this kind of shady business practices persist.

  

  Business Response

  Date: 03/03/2025

  ****** *******
  Billing Name: Community Credit Advocate Nation
  40455312
  March 3, 2025
  We appreciate the consumer,****** *******, for contacting AmSher through the BBB portal. In the complaint,the consumer claims his rights may have been violated because he claims he sent a letter to AmSher on 05/04/24, requesting validation to support the validity of the alleged debt owed, to no avail. Overall, the consumer is requesting validation to support the validity of the alleged debt and for the account to be removed from his credit reports.
  AmSher received the consumers first request for validation on 05/09/24 and our records reflect that validation was sent directly from T-Mobile, to the consumer, on 05/20/24. Then a second request was received on 06/24/24 but validation had already been mailed from T-Mobile, on 05/20/24. Another letter was received on 10/08/24.  AmSher received a third request for validation and our records reflect validation was sent directly from AmSher, to the same address referenced on the consumers BBB complaint form, at ****************************************************************, on 10/11/24. There is no record of returned mail.
  AmShers investigation began by requesting our client, T-Mobile, to review the history of the account in question. Upon receipt of T-Mobiles review, research shows the account was activated on 07/15/20 as a postpaid business-retail account in the billing name, Community Credit Advocate Nation with the responsible billing party listed as, ****** *******. Please be advised, the original billing partys final equipment and service charges are still showing billed on the original account #********* and should be resolved using this same account number. 
  The last payment of $100.16 was received on 06/23/22. Leaving the remaining balance of $1,254.84, which is valid for services rendered and is still owed by the responsible billing party,****** *******.  The breakdown of the charges are as follows: significant service usage $396.37, unreturned equipment $521.97, Assurant warranty $88.00, equipment lease installment plan payment due $87.04, and an OCA charge of $161.46.
  However, further research and review is showing our client, T-Mobile, recalled this account on 01/28/25.  AmSher closed and returned the account to T-Mobile on the same day.  As requested by the consumer, AmSher has already submitted the account to be removed from his credit reports, allowing up to sixty (60) days for each of the credit bureaus to update.   Thank you for allowing AmSher an opportunity to address the consumers concerns. Please note, all future inquiries as it relates to this account should be sent directly to T-Mobile.       
  
  
  

• Initial Complaint

  Date:02/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i don't recognize having a debt with this collection . or someone might be using my identity to make purchases

  

  Business Response

  Date: 02/20/2025

  *****-***** Ouro-Sama
  Billing Name: ********** Ourosama
  41365716
  February 19, 2025
  We appreciate the consumer,*****-***** Ouro-Sama, for contacting AmSher through the BBB portal. In the complaint, the consumer is disputing the ********************** account listed on his credit reports because he claims the account may be the result of identity theft and requests the possible fraudulent account be removed from his credit reports.
  AmShers research and review is showing our client, **********************, recalled this account on 01/08/25.  AmSher closed and returned the account to Charter on the same day.  As requested by the consumer, AmSher has already submitted the account to be removed from his credit reports, allowing up to sixty (60) days for each of the credit bureaus to update.   Thank you for allowing AmSher an opportunity to address the consumers concerns. Please note, all future inquiries as it relates to this account should be sent directly to **********************.        

• Initial Complaint

  Date:01/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Tmobile ,I do not have a contract with Amsher collection services. They did not provide me with the original contract as I requested.

  

  Business Response

  Date: 01/20/2025

  ****** ******
  41868759
  January 17, 2025
  We appreciate the consumer,****** ******, for contacting AmSher through the BBB portal. In the complaint,the consumer claims she is not liable for the T-Mobile account listed on her credit reports because she does not have a contract with AmSher Collection Services and was not provided the original contract as previously requested and further demands a correction be made by removing this account from her credit reports.
  AmSher received the consumers requests on 10/03/24 and 11/04/24 and our records reflect that validation was sent directly from T-Mobile, to the consumer, on 10/04/24 and 11/05/24. Note, Ms. ****** does not need to have a contract with AmSher. She does however have a binding contract with T-Mobile, and they assigned the account to our office for collection. 
  AmShers investigation began by requesting our client, T-Mobile, to review the history of the account in question. Upon receipt of T-Mobiles review, research shows the account was activated on 01/16/2015 as a postpaid individual-regular account in the billing name, ****** L. ******.
  However, further research and review is showing our client, T-Mobile, recalled this account on 01/06/25.  AmSher closed and returned the account to T-Mobile on the same day.  As requested by the consumer, AmSher has already submitted the account to be removed from her credit reports, allowing up to sixty (60) days for each of the credit bureaus to update.   Thank you for allowing AmSher an opportunity to address the consumers concerns. Please note, all future inquiries as it relates to this account should be sent directly to T-Mobile.       
  

• Initial Complaint

  Date:12/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with T-mobile, I do not have a contract with Amsher collection serv, They did not provide me with the original contract as I requested.

  

  Business Response

  Date: 12/31/2024

  ***** *******
  December 31, 2024
  We appreciate the consumer, *** *******,for contacting AmSher through the BBB portal. Unfortunately, we are unable to locate the specific T-Mobile account in question, with the limited amount of location information, provided by the consumer, on the BBB complaint form.