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Complaint Details
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Initial Complaint
07/05/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not reliable for this debt with ********* I do not have a contract with Amsher Collections Service , they did not provide me with the original contract as required.Customer response
07/05/2024
3148 N 24th Pl
********* Wi *****
Business response
07/08/2024
********************************************
July 8,2024
We appreciate the consumer, ********************************************, for contacting AmSher through the BBB portal. Unfortunately, we are unable to locate the specific account in question, with the limited amount of location information, provided by the consumer, on the BBB complaint form. The consumer will need to submit a new complaint providing the account number referenced on his credit reports.Initial Complaint
06/24/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with ********* I do not have a contract with Amsher Collection Services. They did not provide me with the original contract as requested.Customer response
06/24/2024
*******************************************Business response
07/03/2024
********************
40998105
July 1, 2024
We appreciate the consumer,********************, for contacting AmSher through the BBB portal. In the complaint,the consumer claims he is not liable for the ******** account listed on his credit reports because he was not provided the original contract as previously requested and does not have a contract with AmSher Collection Services and further demands a correction be made to his credit reports by removing this account. Please be advised that AmSher has received no request for an original contract, nor any other validation requests, from Mr. ******* until our receipt of this complaint.
AmShers investigation began by requesting our client, ********, to review the history of the account in question. Upon receipt of ********s review, research shows the account was activated on 11/22/2023 as a postpaid individual-regular account in the billing name, ********************.
There was significant service usage found on the account until 11/27/23, which is within ********s buyers remorse period. Therefore, ******** has credit the account in full, leaving a zero (0)balance owed. The consumer is now free to pursue new services.
Further research and review is showing our client, ********, recalled this account on 06/27/24. AmSher closed and returned the account to ******** on the same day. As requested by the consumer, AmSher has already submitted the account to be removed from his credit reports, allowing up to sixty (60) days for each of the credit bureaus to update. Thank you for allowing AmSher an opportunity to address the consumers concerns. Please note, all future inquiries as it relates to this account should be sent directly to ********.Initial Complaint
06/24/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with ********* I do not have a contract with AMSHER COLLECTION SERVIC, they did not provide me with the original contract as i requestedBusiness response
06/24/2024
********************* *******
June 24, 2024
We appreciate the consumer, ********************* *******, for contacting AmSher through the BBB portal. Unfortunately, we are unable to locate the ******** account in question, with the location information, provided by *****************, on the BBB complaint form. Therefore,in order for us to begin the investigation and/or to respond to his complaint regarding an account with ********, the consumer will need to resubmit a new complaint through BBB, providing the account number listed on his credit reports, a previous service address, and/or any other location information that *** assist in pinpointing the correct account.Initial Complaint
06/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I received a letter fro AmSher Collection Services today for a bill that I do NOT owe!! The bill was submitted by ********.I called the collection number, and I asked that I be told line-for-line what I owed the $51.00 for. The girl told me that it was for usage of my phone. THAT WAS COMPLETELY BOGUS, because I cancelled my service ONE DAY after I purchased the cell phone. I cancelled the service because when I called ******** with questions about my new phone, I was told they could not answer my questions. I was sent to collections in January of 2024, and when I contacted them, I was told that there was NO usage, NO charges pending, $49.52 was being removed from the account, and my account was current. And yet, here was another letter stating that I owe $51.00!Today, the girl from AmSher said that after taking another look at my account they discovered that I owe for usage of their phone. When I disputed that, she said I could contact ******** for an answer to my inquiry. It's called the old-run-around and passing the buck!I DO NOT - DO NOT WANT TO RECEIVE ANOTHER LETTER FROM EITHER ******** OR ANY OTHER COLLECTION AGENCY. I HAVE NO INTENTION OF PAY FOR SOMETHING THAT I DO NOT OWE!w I did not buy the phone from ********, so I can't imagine why they believe that I owe them for it.Business response
06/27/2024
***************************
41646846
June 27, 2024
We appreciate the consumer, *************************** for contacting AmSher through the BBB portal. In the complaint, the consumer is disputing the $51.00 ******** account placed with our office because she claims she cancelled the service one day after activating the phone and does not believe she owes the remaining balance.
AmShers investigation began by requesting our client, ********,to review the history of the account in question. Upon receipt of ********s review, research shows the account was activated on 12/07/23 as a postpaid individual-regular account in the billing name, ***************************.
Further research and review is showing on 06/24/24 our client,********, credited the balance of $51.00 in full, leaving zero (0)balance owed. AmSher closed and returned the account to ******** on the same day. The consumer is now free to pursue new services.
Please note, this account was never reported to the credit bureaus by AmSher. Thank you for allowing AmSher an opportunity to address the consumers concerns. Please note, all future inquiries as it relates to this account should be sent directly to ********.Customer response
06/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
06/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I'm not liable for this debt with TMOBILE. I do not have a contract with AMSHER COLLECTION SERVICES. They did not Provide me with the original contract as requested. I want this removed off my credit report.Business response
06/25/2024
*************************
41106081
June 25, 2024
We appreciate the consumer,*************************, for contacting AmSher through the BBB portal. In the complaint,the consumer claims she is not liable for the debt with the original creditor, ********,because she was not provided the original contract as previously requested and demands a correction be made by removing this account from her credit reports. Please be advised that AmSher has received no requests for an original contract, nor any other validation requests, from the consumer until our receipt of this complaint.
AmShers research is currently showing the last two direct payments of $50.00 received on 4/30/24, and $650.00 received on 06/14/24,were credited from the balance of $700.00, leaving a zero (0) balance owed. AmSher closed and returned the account to ******** as a paid in full account on the same day. The consumer is free to pursue new service. As requested by the consumer, AmSher has already submitted the account to be removed from the consumers credit reports,allowing up to sixty (60) days for each of the credit bureaus to update the records. Thank you for allowing AmSher an opportunity to address the consumers concerns. Please note, all future inquiries as it relates to this account should be sent directly to Charter Communications.Customer response
06/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
06/14/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Amsher made an illegal hard inquiry on my Transunion credit report, and failed to validate a debt. They claim it's for charter communications. Send this back to charter communications, as I was in the process of attempting to correct this item myself. You had no business making a hard inquiry on my credit file. I have made some credit mistakes FICO score, and saw your unauthorized access to my credit report.Business response
06/17/2024
*****************
37495231
June 17, 2024
We appreciate the consumer, *****************, for contacting AmSher through the BBB portal. In the complaint, the consumer is disputing the ******* Communications account listed on her credit reports because she claims she was in the process of handling the debt with ******* prior to the account being placed with AmSher and is requesting AmSher closed and return the account back to ******* and remove the hard inquiry from her credit reports.
AmShers research and review is showing our client, ******* Communications, recalled this account on 05/20/24. AmSher closed and returned the account to ******* on the same day. As requested by the consumer, AmSher had already submitted the account to be removed from his credit reports, allowing up to sixty (60) days for each of the credit bureaus to update. Thank you for allowing AmSher an opportunity to address the consumers concerns. Please note, all future inquiries as it relates to this account should be sent directly to ******* Communications.Customer response
06/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. And Btw, I'm a SHE not a HE...Thank you, for the removal.
Sincerely,
*****************Initial Complaint
06/10/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have paid this debt on 05/31/2024 to ******************* Attorneys and it was reported to my credit by these people. They have caused me to lose a job and dropped my credit score by 72 points. The debt has been paid in full and the reference number for transaction with ******************* is ******. I need this resolved now. Amsher is keeping me from employment over their negligence. They need to fix it quickly.Business response
06/17/2024
*******************************
40978943
June 17, 2024
We appreciate the consumer,*******************************, for contacting AmSher through the BBB portal. In the complaint, the consumer claims to have paid the debt on 05/31/24 and is requesting the ******** account be removed from his credit reports.
AmShers research shows the last payment of $111.25 was received on 05/30/24, leaving zero (0) balance owed. AmSher closed and returned the account to ******** as a paid in full account on the same day. As requested by the consumer, AmSher has already submitted the account to be removed from his credit reports, allowing up to sixty (60) days for each of the credit bureaus to update. Thank you for allowing AmSher an opportunity to address the consumers concerns. Please note, all future inquiries as it relates to this account should be sent directly to ********.Initial Complaint
06/03/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I'm not liable for this debt with CHARTER COMMUNICATIONS LLC .i do not have a contract with AMSHER COLLECTION SERVICES They did not Provide me with the original contract as requestedBusiness response
06/04/2024
***********************
37927200
June 3, 2024
We appreciate the consumer, ***********************, for contacting AmSher through the BBB Portal. In the complaint, the consumer claims he is not liable for the debt with ******* Communications debt because he was not provided the original contract as previously requested and would like this account be removed from his credit reports. Please be advised that AmSher has received no request for an original contract, nor any other validation requests, from ************** until our receipt of this complaint.
AmShers research and review is showing our client, ******* Communications, recalled this account on 06/01/24. AmSher closed and returned the account to ******* on the same day. As requested by the consumer, AmSher has already submitted the account to be removed from his credit reports, allowing up to sixty (60) days for each of the credit bureaus to update his records. Thank you for allowing AmSher an opportunity to address the consumers concerns. Please note, all future inquiries as it relates to this account should be sent directly to ******* Communications.Initial Complaint
05/30/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with ********* I do not have a contract with AMSHER COLLECTION SERVICES, they did not provide me with the original contract as i requestedBusiness response
06/03/2024
*****************************************
Billing Name: *******************************
34996126
May 30, 2024
We appreciate the consumer, **********************,for contacting AmSher through the BBB Portal. In his complaint, the consumer claims he is not liable for the ******** account listed on his credit reports because he did not receive the original contract as previously requested and requests this account be removed from his credit reports.
Please be advised that AmSher has received no request for an original contract, nor any other validation request,from ********************** until our receipt of this complaint.
AmShers research and review is showing the account was recalled by our client, ********, on 10/30/23. AmSher closed and returned the account back to ******** on the same day. As requested by the consumer, AmSher has already submitted the account to be removed from his credit reports, allowing up to 60 days for all the credit bureaus to update the records. Thank you for allowing AmSher an opportunity to address the consumers concerns. Please note: All future inquiries as it relates to this account should be sent directly to ********.Initial Complaint
05/14/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Iam not liable for this debt with amsher collection serv. I do not have a contract with amsher collection serv. They did not provide me with the original contract as requestedBusiness response
05/17/2024
***************************
May 17, 2024
We appreciate the consumer, ***************************, for contacting AmSher through the BBB portal. Unfortunately, we are unable to locate the specific account in question, with the limited amount of location information, provided by the consumer, on the BBB complaint form.
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915 total complaints in the last 3 years.
638 complaints closed in the last 12 months.