Complaints
Customer Complaints Summary
- 1,219 total complaints in the last 3 years.
- 607 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for a debt with T-MOBILE. I do not have a contract with the collection agency AmSher Compassionate Collections, trying to collect and report this to the credit agency. They did not provide me with an original contract as requested.
Business Response
Date: 03/18/2025
***** *******
March 18, 2025
We appreciate the consumer, ***** *******, for contacting AmSher through the BBB portal. Unfortunately, we are unable to locate the specific account in question, with the limited amount of location information, provided by the consumer, on the BBB complaint form.Initial Complaint
Date:03/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
am not liable for this debt with ******** I do not have a contract with Amsher collection services they did not provide me with the original contract as i requestedBusiness Response
Date: 03/07/2025
****** *****
March 7, 2025
We appreciate the consumer, ****** *****, for contacting AmSher through the BBB portal. Unfortunately, we are unable to locate the specific account in question, with the limited amount of location information, provided by the consumer, on the BBB complaint form.Initial Complaint
Date:02/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 04, 2024, I mailed Amsher Collection Services a letter requesting **** VALIDATION per the Texas Finance Code. My records show that Amsher Collection Services received the **** VALIDATION letter on Thursday May 9th, 2024 at 11:33am. The original correspondence was not a dispute but rather a **** VALIDATION letter pursuant to the Texas Finance Code. They had 15 days to remove the account, according to Sec. ******* (d)(1) to remove the tradeline from all three credit reporting agencies, including **********, ******** and Equifax. Please be advised that Amsher Collection Services has violated my consumers rights under Texas Finance Code, and I would seek to resolve this issue in court if this kind of shady business practices persist.Business Response
Date: 03/03/2025
****** *******
Billing Name: Community Credit Advocate Nation
40455312
March 3, 2025
We appreciate the consumer,****** *******, for contacting AmSher through the BBB portal. In the complaint,the consumer claims his rights may have been violated because he claims he sent a letter to AmSher on 05/04/24, requesting validation to support the validity of the alleged debt owed, to no avail. Overall, the consumer is requesting validation to support the validity of the alleged debt and for the account to be removed from his credit reports.
AmSher received the consumers first request for validation on 05/09/24 and our records reflect that validation was sent directly from T-Mobile, to the consumer, on 05/20/24. Then a second request was received on 06/24/24 but validation had already been mailed from T-Mobile, on 05/20/24. Another letter was received on 10/08/24. AmSher received a third request for validation and our records reflect validation was sent directly from AmSher, to the same address referenced on the consumers BBB complaint form, at ****************************************************************, on 10/11/24. There is no record of returned mail.
AmShers investigation began by requesting our client, T-Mobile, to review the history of the account in question. Upon receipt of T-Mobiles review, research shows the account was activated on 07/15/20 as a postpaid business-retail account in the billing name, Community Credit Advocate Nation with the responsible billing party listed as, ****** *******. Please be advised, the original billing partys final equipment and service charges are still showing billed on the original account #********* and should be resolved using this same account number.
The last payment of $100.16 was received on 06/23/22. Leaving the remaining balance of $1,254.84, which is valid for services rendered and is still owed by the responsible billing party,****** *******. The breakdown of the charges are as follows: significant service usage $396.37, unreturned equipment $521.97, Assurant warranty $88.00, equipment lease installment plan payment due $87.04, and an OCA charge of $161.46.
However, further research and review is showing our client, T-Mobile, recalled this account on 01/28/25. AmSher closed and returned the account to T-Mobile on the same day. As requested by the consumer, AmSher has already submitted the account to be removed from his credit reports, allowing up to sixty (60) days for each of the credit bureaus to update. Thank you for allowing AmSher an opportunity to address the consumers concerns. Please note, all future inquiries as it relates to this account should be sent directly to T-Mobile.Initial Complaint
Date:02/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i don't recognize having a debt with this collection . or someone might be using my identity to make purchasesBusiness Response
Date: 02/20/2025
*****-***** Ouro-Sama
Billing Name: ********** Ourosama
41365716
February 19, 2025
We appreciate the consumer,*****-***** Ouro-Sama, for contacting AmSher through the BBB portal. In the complaint, the consumer is disputing the ********************** account listed on his credit reports because he claims the account may be the result of identity theft and requests the possible fraudulent account be removed from his credit reports.
AmShers research and review is showing our client, **********************, recalled this account on 01/08/25. AmSher closed and returned the account to Charter on the same day. As requested by the consumer, AmSher has already submitted the account to be removed from his credit reports, allowing up to sixty (60) days for each of the credit bureaus to update. Thank you for allowing AmSher an opportunity to address the consumers concerns. Please note, all future inquiries as it relates to this account should be sent directly to **********************.Initial Complaint
Date:01/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Tmobile ,I do not have a contract with Amsher collection services. They did not provide me with the original contract as I requested.Business Response
Date: 01/20/2025
****** ******
41868759
January 17, 2025
We appreciate the consumer,****** ******, for contacting AmSher through the BBB portal. In the complaint,the consumer claims she is not liable for the T-Mobile account listed on her credit reports because she does not have a contract with AmSher Collection Services and was not provided the original contract as previously requested and further demands a correction be made by removing this account from her credit reports.
AmSher received the consumers requests on 10/03/24 and 11/04/24 and our records reflect that validation was sent directly from T-Mobile, to the consumer, on 10/04/24 and 11/05/24. Note, Ms. ****** does not need to have a contract with AmSher. She does however have a binding contract with T-Mobile, and they assigned the account to our office for collection.
AmShers investigation began by requesting our client, T-Mobile, to review the history of the account in question. Upon receipt of T-Mobiles review, research shows the account was activated on 01/16/2015 as a postpaid individual-regular account in the billing name, ****** L. ******.
However, further research and review is showing our client, T-Mobile, recalled this account on 01/06/25. AmSher closed and returned the account to T-Mobile on the same day. As requested by the consumer, AmSher has already submitted the account to be removed from her credit reports, allowing up to sixty (60) days for each of the credit bureaus to update. Thank you for allowing AmSher an opportunity to address the consumers concerns. Please note, all future inquiries as it relates to this account should be sent directly to T-Mobile.Initial Complaint
Date:12/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with T-mobile, I do not have a contract with Amsher collection serv, They did not provide me with the original contract as I requested.Business Response
Date: 12/31/2024
***** *******
December 31, 2024
We appreciate the consumer, *** *******,for contacting AmSher through the BBB portal. Unfortunately, we are unable to locate the specific T-Mobile account in question, with the limited amount of location information, provided by the consumer, on the BBB complaint form.Initial Complaint
Date:12/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I Am Not Liable For This Debt With Credit Collection Services.I Do Not Have A Contract With Credit Collection Services.They Did Not Provide Me With The Original Contract As I Requested.Business Response
Date: 12/13/2024
****** *****
December 13, 2024
We appreciate the consumer, *** ******for contacting AmSher through the BBB portal. Unfortunately, we are unable to locate the specific account in question,with the limited amount of location information, provided by *** ****** on the BBB complaint form.Initial Complaint
Date:12/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ********. I do not have a contract with AMSHER COLLECTION SE, they did not provide me with the original contract as requested.Business Response
Date: 12/04/2024
******* ********
40614513
December 3, 2024
We appreciate the consumer,******* ********, for contacting AmSher through the BBB portal. In the complaint, the consumer claims she is not liable for the T-Mobile account listed on her credit reports because she does not have a contract with AmSher Collection Services and was not provided the original contract as previously requested and further demands a correction be made by removing this account from her credit reports.
Please be advised that AmSher has received no request for an original contract, nor any other validation requests, from Ms. ******** until our receipt of this complaint. Note, Ms. ******** does not need to have a contract with AmSher. She does however have a binding contract with T-Mobile,and they assigned the account to our office for collection.
AmShers investigation began by requesting our client, T-Mobile, to review the history of the account in question. Upon receipt of T-Mobiles review, research shows the T-Mobile account #********* was activated on 09/12/14 as a postpaid individual-regular account in the billing name, ******* ********.
However, further research and review is showing our client, T-Mobile, recalled this account on 11/19/24. AmSher closed and returned the account to T-Mobile on the same day. As requested by the consumer, AmSher has already submitted the account to be removed from her credit reports, allowing up to sixty (60) days for each of the credit bureaus to update. Thank you for allowing AmSher an opportunity to address the consumers concerns. Please note, all future inquiries as it relates to this account should be sent directly to T-Mobile.Initial Complaint
Date:11/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Amsher Collection Services, I do not have a contract with Amsher Collection Services, they did not provide me with the original contract as I requested.Business Response
Date: 12/04/2024
********* *****
41562552
December 3, 2024
We appreciate the consumer,********* *****, for contacting AmSher through the **** portal. In the complaint, the consumer claims he is not liable for the T-Mobile account listed on his credit reports because he does not have a contract with AmSher Collection Services and was not provided the original contract as previously requested and further demands a correction be made by removing this account from his credit reports.
Please be advised that AmSher has received no request for an original contract, nor any other validation requests, from Mr. ***** until our receipt of this complaint. Note, Mr. ***** does not need to have a contract with AmSher. He does however have a binding contract with T-Mobile, and they have assigned the account to our office for collection.
AmShers investigation began by requesting our client, T-Mobile, to review the history of the account in question. Upon receipt of T-Mobiles review, research shows the account was activated on 02/24/24 as a postpaid individual-regular account in the billing name, ********* *****.
There were no payments made on the account and T-Mobiles records indicate there was significant service usage found on the account until 03/25/24. Leaving the remaining balance of $1,077.81, which is valid for unreturned equipment and services rendered and is still owed by the responsible billing party, ********* *****. The breakdown of the charges are as follows:significant service usage $142.35, late fees $27.36, Assurant warranty $21.62,unreturned equipment $830.00, and an OCA charge of $56.48.
However, further research and review is showing our client, T-Mobile, recalled this account on 12/02/24. AmSher closed and returned the account to T-Mobile on the same day. As requested by the consumer, AmSher has already submitted the account to be removed from his credit reports, allowing up to sixty (60) days for each of the credit bureaus to update his records. Thank you for allowing AmSher an opportunity to address the consumers concerns. Please note, all future inquiries as it relates to this account should be sent directly to T-Mobile.Initial Complaint
Date:11/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i am not liable for this debt AmSher Compassionate Collections, I do not have a contract with AmSher Compassionate Collections, they did not provide me with the ******* contract as requestedBusiness Response
Date: 11/14/2024
********* *. ****** ******
41118329
November 14, 2024
We appreciate the consumer,********* *. ****** ******, for contacting AmSher through the BBB portal. In the complaint, the consumer claims he is not liable for the T-Mobile account listed on his credit reports because he does not have a contract with AmSher Collection Services and was not provided the original contract as previously requested and further demands a correction be made by removing this account from his credit reports.
Please be advised that AmSher has received no request for an original contract, nor any other validation requests, from Mr. ****** until our receipt of this complaint. Note, Mr. ****** does not need to have a contract with AmSher. He does however have a binding contract with T-Mobile, and they have assigned the account to our office for collection.
AmShers investigation began by requesting our client, T-Mobile, to review the history of the account in question. Upon receipt of T-Mobiles review, research shows the account was activated on 09/06/19 in the billing name, ********* ****** ******.
However, further research and review is showing our client, T-Mobile, recalled this account on 10/14/24. AmSher closed and returned the account to T-Mobile on the same day. As requested by the consumer, AmSher has already submitted the account to be removed from his credit reports, allowing up to sixty (60) days for each of the credit bureaus to update. Thank you for allowing AmSher an opportunity to address the consumers concerns. Please note, all future inquiries as it relates to this account should be sent directly to T-Mobile.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.