Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with T-mobile, I do not have a contract with Amsher collection serv, They did not provide me with the original contract as I requested.
Business response
12/31/2024
***** *******
December 31, 2024
We appreciate the consumer, *** *******,for contacting AmSher through the BBB portal. Unfortunately, we are unable to locate the specific T-Mobile account in question, with the limited amount of location information, provided by the consumer, on the BBB complaint form.Initial Complaint
12/11/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I Am Not Liable For This Debt With Credit Collection Services.I Do Not Have A Contract With Credit Collection Services.They Did Not Provide Me With The Original Contract As I Requested.Business response
12/13/2024
****** *****
December 13, 2024
We appreciate the consumer, *** ******for contacting AmSher through the BBB portal. Unfortunately, we are unable to locate the specific account in question,with the limited amount of location information, provided by *** ****** on the BBB complaint form.Initial Complaint
12/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with ********. I do not have a contract with AMSHER COLLECTION SE, they did not provide me with the original contract as requested.Business response
12/04/2024
******* ********
40614513
December 3, 2024
We appreciate the consumer,******* ********, for contacting AmSher through the BBB portal. In the complaint, the consumer claims she is not liable for the T-Mobile account listed on her credit reports because she does not have a contract with AmSher Collection Services and was not provided the original contract as previously requested and further demands a correction be made by removing this account from her credit reports.
Please be advised that AmSher has received no request for an original contract, nor any other validation requests, from Ms. ******** until our receipt of this complaint. Note, Ms. ******** does not need to have a contract with AmSher. She does however have a binding contract with T-Mobile,and they assigned the account to our office for collection.
AmShers investigation began by requesting our client, T-Mobile, to review the history of the account in question. Upon receipt of T-Mobiles review, research shows the T-Mobile account #********* was activated on 09/12/14 as a postpaid individual-regular account in the billing name, ******* ********.
However, further research and review is showing our client, T-Mobile, recalled this account on 11/19/24. AmSher closed and returned the account to T-Mobile on the same day. As requested by the consumer, AmSher has already submitted the account to be removed from her credit reports, allowing up to sixty (60) days for each of the credit bureaus to update. Thank you for allowing AmSher an opportunity to address the consumers concerns. Please note, all future inquiries as it relates to this account should be sent directly to T-Mobile.Initial Complaint
11/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with Amsher Collection Services, I do not have a contract with Amsher Collection Services, they did not provide me with the original contract as I requested.Business response
12/04/2024
********* *****
41562552
December 3, 2024
We appreciate the consumer,********* *****, for contacting AmSher through the **** portal. In the complaint, the consumer claims he is not liable for the T-Mobile account listed on his credit reports because he does not have a contract with AmSher Collection Services and was not provided the original contract as previously requested and further demands a correction be made by removing this account from his credit reports.
Please be advised that AmSher has received no request for an original contract, nor any other validation requests, from Mr. ***** until our receipt of this complaint. Note, Mr. ***** does not need to have a contract with AmSher. He does however have a binding contract with T-Mobile, and they have assigned the account to our office for collection.
AmShers investigation began by requesting our client, T-Mobile, to review the history of the account in question. Upon receipt of T-Mobiles review, research shows the account was activated on 02/24/24 as a postpaid individual-regular account in the billing name, ********* *****.
There were no payments made on the account and T-Mobiles records indicate there was significant service usage found on the account until 03/25/24. Leaving the remaining balance of $1,077.81, which is valid for unreturned equipment and services rendered and is still owed by the responsible billing party, ********* *****. The breakdown of the charges are as follows:significant service usage $142.35, late fees $27.36, Assurant warranty $21.62,unreturned equipment $830.00, and an OCA charge of $56.48.
However, further research and review is showing our client, T-Mobile, recalled this account on 12/02/24. AmSher closed and returned the account to T-Mobile on the same day. As requested by the consumer, AmSher has already submitted the account to be removed from his credit reports, allowing up to sixty (60) days for each of the credit bureaus to update his records. Thank you for allowing AmSher an opportunity to address the consumers concerns. Please note, all future inquiries as it relates to this account should be sent directly to T-Mobile.Initial Complaint
11/14/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
i am not liable for this debt AmSher Compassionate Collections, I do not have a contract with AmSher Compassionate Collections, they did not provide me with the ******* contract as requestedBusiness response
11/14/2024
********* *. ****** ******
41118329
November 14, 2024
We appreciate the consumer,********* *. ****** ******, for contacting AmSher through the BBB portal. In the complaint, the consumer claims he is not liable for the T-Mobile account listed on his credit reports because he does not have a contract with AmSher Collection Services and was not provided the original contract as previously requested and further demands a correction be made by removing this account from his credit reports.
Please be advised that AmSher has received no request for an original contract, nor any other validation requests, from Mr. ****** until our receipt of this complaint. Note, Mr. ****** does not need to have a contract with AmSher. He does however have a binding contract with T-Mobile, and they have assigned the account to our office for collection.
AmShers investigation began by requesting our client, T-Mobile, to review the history of the account in question. Upon receipt of T-Mobiles review, research shows the account was activated on 09/06/19 in the billing name, ********* ****** ******.
However, further research and review is showing our client, T-Mobile, recalled this account on 10/14/24. AmSher closed and returned the account to T-Mobile on the same day. As requested by the consumer, AmSher has already submitted the account to be removed from his credit reports, allowing up to sixty (60) days for each of the credit bureaus to update. Thank you for allowing AmSher an opportunity to address the consumers concerns. Please note, all future inquiries as it relates to this account should be sent directly to T-Mobile.Initial Complaint
11/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Amsher Collection Ser #XXXXXXXX These following accounts are reporting to collection which is against the law, In accordance with the Fair Debt collection practices Act. Debt collection are not allowed to communicate with me under 15 USC 1692C is reporting on my credit which is form of contact and against FCRA LAWSBusiness response
11/06/2024
***** ******
42034647
November 5, 2024
We appreciate the consumer, ***** ******, for contacting AmSher through the BBB portal. In the complaint, the consumer is disputing the T-Mobile account listed on his credit reports and claims his rights may have been violated by reporting this collections account on his credit reports and further requests the account be removed from his credit report.
AmShers investigation began by requesting our client, T-Mobile, to review the history of the account in question. Upon receipt of T-Mobiles review, research shows the account was activated on 09/14/23 as a postpaid individual-regular account in the billing name, ***** ******.
However, further investigation by AmSher was determined that there was no usage found and no equipment charges on the account. Therefore, T-Mobile credited the remaining account balance of -$90.33 in full, leaving a zero (0) balance owed.
T-Mobile, recalled this account on 11/05/24. AmSher closed and returned the account to T-Mobile on the same day. As requested by the consumer, AmSher had already submitted the account to be removed from his credit reports, allowing up to sixty (60) days for each of the credit bureaus to update. Thank you for allowing AmSher an opportunity to address the consumers concerns. Please note, all future inquiries as it relates to this account should be sent directly to T-Mobile.Initial Complaint
11/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with ************. I do not have a contract with Amshercollectionservices, they did not provide me with the original contract as I requested.Business response
11/04/2024
*********** ******
November 4, 2024
We appreciate the consumer, *********** ******* for contacting AmSher through the BBB portal. Unfortunately,we are unable to locate the specific ************ account in question, with the limited amount of location information, provided by Mr. ******* on the BBB complaint form. Therefore, in order for us to begin the investigation and/or to respond to his complain regarding an account with ************* the consumer will need to resubmit a new complaint through BBB, providing the account number listed on his credit reports, a previous service address, and/or any other location information that may assist in pinpointing the correct account.Initial Complaint
10/30/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company randomly put a collection on my son's credit report. When I called to inquire... they insisted I give them a credit card to run for $1.00 in order to help me. Completely illegal. When I called back for a manager I got **** Grobie on the phone, who first lied, then told me he would not answer any questions about their illegal procedures. What they do, how they do it. I was trying to confirm why a collecting company would ever do something so egregeous. He was arrogant and obnoxious as he covered up their criminal activity. He would not review their standard procedure to research an account. He didn't want to admit their scam.I want them off of my son's credit report immediately. My son never had credit in his name. It's a fraud. They took down some personal info from me in order to look up his account. Now I'm worried they will do further damage to his credit. These guys are bad people.I need help.Customer response
10/30/2024
I need for this company to get off of my son's credit report and to stop ripping people off.
I refused to give them a credit card for them to run. It's illegal.
Customer response
10/30/2024
******* ****
***************
Huntington NY 11743
Business response
11/08/2024
******* ****
November 8, 2024
We appreciate the consumer, ******* ***** for contacting AmSher through the BBB portal. Unfortunately, we are unable to locate the specific account in question, with the limited amount of location information, provided by Mr. ***** on the BBB complaint form.Customer response
11/08/2024
Complaint: 22492022
I am rejecting this response because: i was told that they would review the recorded phone call that was made when I first called in.i need for them to do that as promised
Sincerely,
******* ****Business response
11/13/2024
******* **** has sent two rejections and again, we are unable to locate the specific account in question, with the limited amount of location information, provided by Mr. ***** on the BBB complaint form. We have numerous accounts listed in this name and unable to determine the correct account for this consumer. We would need an account number, client name, balance, and/or any other location information in order to pinpoint the right account and to address his concerns. Please submit a new complaint with specific account information to allow us to locate the correct account in question.Customer response
11/14/2024
Complaint: 22492022
I am rejecting this response because:The account is in my son's name..... and they full well know that. They are playing a game.
I was promised by their compliance officer that they would listen to the recording of my original phone call..... she promised that.
Why are they now pretending not to have listened based on extranous nonsense and mis-direction????
Sincerely,
******* ****Initial Complaint
10/14/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for debt with Amsher Collection SE. I do not have a contract with the collection agency trying to collect and reporting this to the credit report. They did not provide me with the original contract as requested.Business response
10/14/2024
Ememobong Olusegun
October 14, 2024
We appreciate the consumer, Ememobong Olusegun, for contacting AmSher through the BBB portal. Unfortunately, we are unable to locate the specific account in question, with the limited amount of location information, provided by the consumer, on the BBB complaint form. Therefore, in order for us to begin the investigation and/or to respond to the complaint, the consumer will need to resubmit a new complaint through BBB, providing the account number listed on the credit reports, a previous service address, and/or any other location information that may assist in pinpointing the correct account.Initial Complaint
10/07/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for the debt with Amsher Collection Services, I do not with AMSHERCOLLECTIONSERVICES, they did not provide me with the original contract as I requested.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1,139 total complaints in the last 3 years.
619 complaints closed in the last 12 months.