Reviews

Hello! I am taking the time to write this complaint about this business because I have never had such a rude and hostile manager on the phone from any company. Long story short I called today to get a paid off account removed from my credit, received the run around from Amsher to T-Mobile, and back to Amsher since theyre in charge of the account. Was transferred to a manager named Dough Groby and he immediately started talking about what they already did and how he cant help me. This is before I could even ask my question. I had to ask him if I could speak and he would not listen to help but to talk over me and respond with his set answer. He got irritated even more and even more rude! He told me I can consult a credit repair person to get the account removed but not bother him basically. He said he doesnt have time for my problem and after not wanting to talk about it no more because he felt like he repeated himself he literally hung up. I was in shock! Remember I was transfer to him, I never asked to talk to him. Plus he is a manager at this company. Im glad they record these conversations and I hope this company take their customer service more seriously. A manager or anyone should ever talk to anyone like this. Just unbelievable. I have called other collection companies before to inquire if the paid off account could be removed, therefore I still dont understand why this is such a problem to ask or find out with this company. And the end before hanging up he also just said no they dont take the account off, they already reported it paid off. Which has literally nothing to do with my question off getting the whole (paid off account removed from my credit). A shame!

We appreciate bringing these concerns to our attention. Be advised, AmSher does not tolerate unprofessionalism within our organization. We record all calls for the purposes of quality assurance. We will listen to this call(s) and will take the appropriate disciplinaries actions accordingly.

******* made a claim against my credit for a debt. When I called to get details, **************** couldn't locate an account with my name or SSN. Now I am left disputing it with the credit bureaus while my score decreased by 30+ points!

We appreciate your feedback.  However, we are unable to remove an account from your credit bureau reports and investigate your issues and concerns without having enough information to confirm the first, we have accessed the right account.   In response to this review, we ask that you resubmit your complaint, with the following location information to ensure that we have the right account:  Account number listed on your credit report, name original client, balance showing, old and new phone number and address, and any other information that will allow us to resolve your complaint as expeditiously as possible.  Again, we appreciate your feedback.