Business ProfileforKevin's Auto Repair

28 FEB Paid Kevins Auto Repair $125 for a full vehicle inspection. Upon driving out of the parking lot, I immediately had trouble braking. The pedal was soft and nearly reached the floor after two pumps. If I had gone any further than the parking lot, I would have likely caused an accident due to my brake failure. After returning to the auto repair shop, it was discovered that the right rear drum brake was leaking brake fluid and the brake reservoir was empty. When questioned, the mechanic staff lied about removing the tire where the fluid was leaking and argued when asked to fill my brake reservoir. I requested the shop video of the repair and found that the tire was in fact removed by the repair shop; however, they were unable to remove the drum. The post inspection report did NOT identify a leaking brake drum, nor their inability to remove the drum to conduct the brake inspection. The owner of Kevins auto called the following day and admitted to damaging the wheel cylinder and offered to repair the mistake (I have voicemail evidence). Due to the fact that brake fluid contacted the brake shoes, his mechanic recommended replacing the brake shoes due to delamination concerns. Additionally, the mechanic recommended replacing the both sides and said it was common practice. After consulting multiple mechanics, all of them recommended replacing both the left and right side. ****************************************************************************************** speaking with ***** on 15 March, he indicated that he was only willing to repair the wheel cylinder and would consider replacing ONLY the right brake shoes. I attempted to explain that his mistake warranted the replacement of the right brake shoes and in turn, would then require the replacement of the left brake shoes. In all of my interactions with ***** and his staff, I have been lied to on multiple occasions and strong-armed. I fully suspect to have issues on my next visit and request the help of BBB.