Business ProfileforBentley Hyundai

Bentley Hyundai over charged me for replacing a relay switch and an **** and Recharging of an AC unit. They said it took 2 hours to replace and I later on was told by another AC specialist that it takes under 1 hour. I sat in the lobby and watched them pull my car in the garage and then back out in 15 minutes to test drive it, park it and bring my keys in to me along with the old burnt relay switch. They were going to give me my car back without the **** and recharging even though it being over charged is what caused the relay switch to go. I told them my AC went out at around ****** miles and they were the ones that did that repair. Now at around ****** it was out again. Because it was ***** miles past the manufacturing warranty they were unable to Evac and recharge at their own cost. I went as high up the ladder as I could but kept getting shot down by everyone but **** Bentley himself. My anxiety had gotten too high which raised my heart rate and my blood pressure so I had to go to the emergency room. I was already dealing with my Aunt in ********* who had major surgery in May as I was her caregiver from 5/7/24 until 5/29/25. To getting back to ******* and my mom having brain surgery then a stroke. Those 2 incidents are out of my control as well as time consuming. I had no more time nor energy to keep trying to get this dealership to fix my 2023 Hyundai Santa Fe Calligraphy at their cost. I bought it with only 60 miles on it, brand new as well as the Assurant Platinum extended warranty. I finally broke down and paid what they thought I owed them less the $200 the manufacturer gave me on a gift card. As a TBI survivor I had no more strength nor mental capacity to continue the fight. I needed my vehicle as soon as possible because I drive for transportation service and food delivery. As well as visiting my mom in the rehabilitation facility and getting her affairs in order.

Very sorry for the trouble with your vehicle. Happy to hear Hyundai was able to offer help. As we explained numerous times the **** was not covered by your warranty. Thank you for the opportunity to earn your business.