Business ProfileforShottenkirk Acura Huntsville

I purchased a 2018 Acura MDX Certified Pre Owned vehical on 2/24/2023. I also purchased an extended warranty at the same time. About 30 days later, both sideview retractable mirrors failed to open and close. I went to the Acura dealer and reported this issue. I was told that the parts are covered under warranty, and the parts were on backorder. I was informed I would be contacted when the parts arrived. I was never contacted. In December 2023, I called to inquire about the parts expected arrival date as I never heard back from the dealer. I was told one mirror was in and another on the way. Then I was told that my warranty claim was denied. I called Acura Headquarters and was given the runaround. I called ************ and was told I was also denied by Acura. In summary, my complaint is that I expected and was told by a manager that the parts would be covered under CPO warranty. In addition, I would be notified whenever the parts arrived so I could receive warranty service. Now I am told that I am denied this consumer right. In addition, I have discovered that the driver preset seat, steering wheel adjustment malfunctions as well. I have been informed by Shottenkirk Acura that this may be related to the malfunctioning retractable sideview mirrors. I do expect Shottenkirk Acura to keep their word and make the necessary repairs. My wife and I have purchased 4 Acura vehicals from this dealership. We have all of our required maintainces performed there as well. I am a very dissatisfied customer regarding this incident regarding warranty repairs. In conclusion, my wife and I have enjoyed doing business with Shottenkirk Acura formally known as *********************** Acura. We are on a first name basis with most of the management there, and I do regret having to file this complaint. However, I do feel that I have given them ample time to resolve my issue and I am getting nowhere.