Business ProfileforBest Western Plus Madison - Huntsville

My house was being renovated to assist me due to my disabilities and I needed somewhere to stay for an indefinite amount of time. I chose to stay at the Best Western in Madison Al because of some nice ratings. My initial few nights and days were absolutely amazing because of the treatment and customer service provided by the young ***** American front desk workers (1 female and 2 males). After several nights, a white female extended my stay at a rate close to 3 times what I was paying. Fortunately, the young ***** female recognized the error and quickly corrected it over the phone while I was in rehab. On another occasion there was a woman (living there with 2 big dogs) complained about a suspicious person sitting in a car at 7-8 pm. It was full daylight and my car is a 2024 Cadillac ct5-v. So the Young professional ***** Male called my number and informed me that security was coming and just let her know that I had a room. In addition, he stayed on the phone until she came to ensure the security knew I was ok. A day later. I was coming back from rehab and stopped by the desk to extend my stay. That when I white female desk clerk began to make the process more difficult than what I had ever experienced by any of the Blaxk professionals. This began to frustrate me because of her tone and defensiveness. So I requested to speak to the manager (white male) and explained to him what had transpired from being over charged ($210 a night and rate was $75), security issues (I am sitting in a cadillac and other people are sitting on the curb smoking but I am the security concern) to making a extention to my stay unnecessarily confrontational. Now each ***** employee said to me "Thank you for your service " and all 3 white employees treated me less than honorable in their customer service. I have experience discrimination and bias before...the only reason for this reaction is because soon as I stayed enough nights to recieve free nights and then told I was banned