Business ProfileforRedstone Harley Davidson

Some terrible employee behavior that is allowed to continue and unethical (possibly illegal) sales tactics (mandatory add-ons) has ruined any hope of a good word coming from me about this business. My motorcycle has been there three months for collision repair. During the three months, I have been lied to many times about the repair status of the bike from a Service Advisor going by the name, "Waldo". They definitely added on parts that were not necessary for the proper repair of the motorcycle to the insurance estimate and missed obvious damage that should have been noted during the "inspection" that they more than willingly charged my insurance for. I'm not local to this dealership, they were the closest dealership to where the accident occurred and I believe the fact I'm six hours away led the advisor ***** to continue to think he could lie about the bike's repair status. Well, I showed up over a week after he said the bike was being put back together with new parts and they were boxing up my old parts as they went. Well when I showed up, the bike was still completely town apart with absolutely NONE of the new parts boxes had even been opened. All messages were sent through the dealership and were reviewed by a Manager. I'll bet nothing comes of it. My second complaint that *** cross on to the illegal side of sales tactics is the REQUIRED "Theft Protection Warranty" package that I've been told the "Owner of the company" REQUIRES on all new and used bikes. Well folks, that's a $499 add-on and no matter how much you argue, they will not sell a bike without it. They also install accessories on ALL new bikes, adding to the cost for things that you did not ask for and probably do not want. My third complaint is they sent my information to ********************** to do a credit inquiry WITHOUT my consent or signature. BIG NO NO! Please don't get overwhelmed with the excitement of buying a new or new to you bike and let this business take advantage of you.